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BEST WESTERN Grand Venice Hotel Wedding & Conference Center
2.5 of 5 Hotel   |   431 Dual Highway, Hagerstown, MD 21740-2601   |  
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Ranked #15 of 20 hotels in Hagerstown
Kingston On
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
“Very poor”
1 of 5 stars Reviewed July 15, 2013

We booked this Hotel through Hotels.com. It is the first time we have ever thought that we were treated as second class because of our booking method.
The room was in very poor shape, the bedding was ripped and the AC unit was very loud. The staff had located us beside the breakfast room which in itself would have been fine except that the two ball teams that were staying on the same floor were using it along with the hallways and some guest rooms as a party room. Eventually had to have the front desk shut them down.
The only professional person I dealt with was the night auditor. When we arrived I should have been more assertive with the location of our room but after 12 hours on the highway just wanted to relax. Besides, it seems we were interrupting the desk clerks supper by checking in at that time. She still had her mouth full when she came to check us in.
I have stayed at better motels on the highway for a much lesser cost.

Room Tip: Ask if they are hosting sports teams and stay away from the elevator lobbies. Do not stay on the sec...
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  • Stayed July 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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130 people have reviewed this hotel

Traveler rating
    35
    43
    25
    14
    13
See reviews for
34
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • French first
  • Any
English first
Boston, Massachusetts
Top Contributor
126 reviews 126 reviews
9 hotel reviews
Reviews in 46 cities Reviews in 46 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed July 7, 2013 via mobile

Convenient location on Rt. 40 and a clean room, but the decor is outdated and the room had a musty smell. The price was right and it fit the bill for a place to spend a quick overnight, but I won't hurry back.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milwaukee, WI
Top Contributor
95 reviews 95 reviews
94 hotel reviews
Reviews in 86 cities Reviews in 86 cities
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed July 5, 2013

It had clearly not been updated for a while. But everything seemed to be well maintained and clean. Decent sized rooms, comfortable beds and selection of pillows. So-so fitness room. Large public spaces, outside pool and hot tub.

  • Stayed July 2013, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle
Senior Contributor
27 reviews 27 reviews
26 hotel reviews
Reviews in 23 cities Reviews in 23 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed July 3, 2013

I was looking for an inexpensive hotel near several historical sites (Gettysburg, Antietam, Harper's Ferry) that I wanted to visit, so I choose this Best Western hotel in Hagerstown, Maryland. Expedia had failed to fax my reservation, so at check in there was no reservation for me. The hotel clerk was kind enough to give me a larger room to accommodate for the long wait while a reservation was set up. In hindsight, maybe a smaller room would have been more updated. I did get a very large room with a soaker tub. The bathroom was very outdated with 70's brown tile covering the walls and the floor. The carpet in the room had holes in it and the shower stall had soap scum stains and some rust. I could not get the recess lighting to work, not sure if it was an electrical issue or if the light bulb was burned out, so the room was very dark. This hotel can definitely use some updating as well as a good scrubbing. I did not feel the room was clean to my standards nor were the common areas. The elevators could have used a vacuuming. It is near fast food restaurants and right off the highway. It was very handy to have a laundry on site.

  • Stayed June 2013, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
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Virginia Beach
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 20, 2013

Whenever we travel north to Ohio or south back to our home in Virginia, we always make it a point to stop in Hagerstown, Maryland and stay at the comfortable, friendly and lavish Grand Venice Hotel - which is a BEST WESTERN franchise. The Grand Venice also offers services for weddings and serves as a Conference Center for the business community.

But for us, the Grand Venice is a wonderful value for a good night's rest. As you enter the hotel and leave the bustling world behind, you are greeted by friendly and smiling Front Desk Attendent's, many of whom speak with lovely European accents. One is also treated to a lobby furnished with beautiful, and invitiing decor that hints at European eligance. After an efficient and speedy check in, your attention is drawn to the posh and comfortable vignettes as you make your way to your room. We always try to get a room on the fourth floor, and we've never failed to have a quiet comfortable sleep.

If you are an early riser, and maybe enjoy a short workout to get your day started; the Grand Venice offers a nice exercise room, or you can flex your tight muscles with a swim in the pool followed by a relaxing dip in the hot tub. The hotel offers a well stocked help-yourself continental breakfast that won't leave you hungry or disappointed.

So, if you travel through the Hagerstown area on Interstate 81 or 70; going East, West, North or South our recommendation for a wonderful night's rest is the Grand Venice Best Western Hotel.... you can't go wrong!!

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about BEST WESTERN Grand Venice Hotel Wedding & Conference Center

Also Known As:
Best Western Hagerstown
Hagerstown Best Western
Address: 431 Dual Highway, Hagerstown, MD 21740-2601
Phone Number:
Location: United States > Maryland > Hagerstown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 20 hotels in Hagerstown
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Grand Venice Hotel Wedding & Conference Center 2.5*
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