We generally find Homewood Suites a great choice for our family. Recently we booked this hotel while travelling last minute. There was a mix up with our reservation (not our fault) and on arrival we find our reservation was for a VA H'wood Suites not Hagertown. It seems there was an error with the 1-800 phone booking. We found the Front Desk Manager to be rude, unprofessional and unhelpful. Her attitude was this was not something she should worry about as this was a "Homewood Suites" problem. Well... I actually thought we were supposed to be staying in a Homewood Suites Hotel ? To sort this problem out we had to get on our cell phone in the hotel lobby to the main Homewood Suites number (this is late at night with tired children). Is it too much to expect that front desk staff have some sense of empathy and interest in doing a good job ? This was a very unpleasant experience.
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- Also Known As:
- Homewood Suites Hagerstown Hotel Hagerstown
- Homewood Hagerstown
- Hagerstown Homewood Suites