We arrived at the hotel late and had called a head of time to let them know. The gentleman at the counter remembered my name even though I had called about 5 hours before we arrived. He then had upgraded us to the 3 bedroom suite at no extra charge because he had seen how many people we had in our party and the 3 bedroom was not reserved. Great experience and we will be staying here anytime we are in Hagerstown. Thanks again!