We made the journey from Cleveland, Ohio to the Outer Banks in North carolina last week. Hagerstown was a good stopping point, since we traveled with our 16 month old. Upon check-in, we told them we had a baby and we were given a room closest to a door at the back of the hotel. Perfect, since we had tons of stuff! The area is right off the highway, and there is a mall and plenty of restaurants and shops. Steer clear of Ruby Tuesday (that is another story!).
Room was very nice and clean. High ceilings, well appointed kitchenette, and ceiling fan in bedroom. We wanted a suite so we could put our son down early, and then hang out for a few hours in the main room. Bedroom had plenty of room for his pack 'n play which was his bed.The door between rooms was nice and solid, so we were able to talk and watch TV. Kitchen had microwave, complimentary popcorn (first time I watched an entire movie in awhile!), even cutlery and glasses and a dishwasher. Bathroom was nice and clean, tub and toilet separated by door from vanity and large mirrored closet doors. The gym was down the hall, very clean with a few treadmills and some free-weights. Outdoor patio with two gas grills and basketball hoop! We did not use the indoor pool , but it looked average.
Our only complaint was the king size bed was shot, so the mattress sagged in the middle. We booked for our return journey, and I told them the room was great, except for the bed. The manager thanked us for the feedback and would try to replace the bed so we could have that room again.
We returned a week later, and we were given a different room. When we went in, the room was immaculate, but the bed was not made! It looked as if someone had slept in it recently. The manager and housekeeping were horrified! It was immediately stripped and remade, and the manager gave us a discounted rate ($109). We were not as concerned as they, but we were impressed with the attention to the matter and the discount.
Overall, this is one of the best hotels we have used in a long time! We have paid twice the money to stay in inferior places, albeit in bigger cities. The rate is amazing for this place.The staff and management were friendly and attentive. We will probably always get a suite with our child. It makes life alot easier on the road! And we will always look for a Homewood Suites, even if it is a bit out of the way!