Having stayed at Homewood Suites in Hagerstown before with my husband, I couldn't say enough good things about it. The hotel then was pretty new and it was spotless, we loved it. This trip, on March 31, I was with my dad and it required a king bed with sofa bed since they were running full. I haven't tried their sofa beds before. Hoooo, boy. When I pulled it open I thought the top mattress was missing because all there was, was something similar to a thin box spring with a thin mattress pad over it. I literally felt like I was laying on a box spring, there was no padding. I called the front desk, and Andrew was there in a minute. He was a dear man, polite and accommodating and exactly the kind of person we all hope will be overseeing our experience. Andrew literally tested out the sofabed and agreed that it was not going to be comfortable for me. Without hesitation, he asked if we would be more comfortable in a 2 bedroom suite very close by, and he offered to comp the rate difference for the night. What a relief that was to my 91 year old father and this 61 year old woman who sorely needed a good bed after a 7 hour drive. We each ended up with our own bedroom, our own TV's, and two huge beautiful bathrooms. Andrew, I blessed you a hundred times for your professionalism and understanding. Had a great sleep and a great breakfast the next morning. Did have one minor irritation about the pool area, which I guess is just bad timing on my part.....aside from the chlorine in the air burning my eyes and nose as soon as I entered the pool room, there were a lot of kids in the pool (I'd say about 10), jumping and whooping it up. Sound really echoes in there, and after about 5 minutes in the jacuzzi (because they were splashing like mad in the pool), I gave up and went back to my room. Kids will be kids, they were having fun, but there was just no way an older person could relax in there. Like I said, bad timing for me.
As it turns out, we have a reservation next Saturday night for out return trip. I'm a little apprehensive because I know that this sofa bed this will rear its ugly head and I don't know what to do about it. Hopefully a room with 2 beds will open up 'cuz there's no way I can sleep on it.
It's a great bunch who work there, polite and welcoming, and housekeeping is excellent.