We stayed on a Saturday night and the hotel did not seem that busy. The lobby was mostly empty over the course of the eveing. Well, we certainly got a different point of view on Sunday morning at breakfast. The breakfast hours lasted until 9:30 so we got down there by 8:30 expecting to beat the run at 9am. Boy, were we wrong! There was a line of people waiting for food... the only hot food was biscuits & gravy. The scrambled eggs were gone and there was no replacement for at least 15 minutes. I know because I waited! The women in charge was friendly but clearly overwhelmed by the number of the people. The girl from the front desk came over to ask her if she needed help and proceeded to empty the trash and help out. Finally I did get some eggs but they were gone in minutes. People were scooping up large quantities of eggs oblivious that others might like some, too. My sons ate cereal and waffles and were happy with those options. They did have a reasonable selection of cold items but limited for the hot items. I was surprised there was no bacon or sausage at all.
Our room, on the other hand, was quite nice and spacious. Very clean in every way. We have two teen boys so one spread out on the couch and enjoyed his little area. We took advantage of the fridge and micro which were clean and efficiently laid out. Our room looked out over the mall parking lot and the Courtyard next door.
If in the area, I would likely try somewhere else since there were quite a few other hotels in the area. The price was competitive but the craziness at breakfast makes me want to try elsewhere!
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- Also Known As:
- Springhill Suites Hagerstown Hotel Hagerstown
- Hagerstown Springhill Suites