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“Disappointed” 2 of 5 stars
Review of Country Inn & Suites/Hagerstown

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Country Inn & Suites/Hagerstown
2.5 of 5 Hotel   |   17612 Valley Mall Road, Hagerstown, MD 21740   |  
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Ranked #10 of 21 Hotels in Hagerstown
sylvania,oh
1 review
2 helpful votes 2 helpful votes
“Disappointed”
2 of 5 stars Reviewed December 31, 2012

We had stayed there a few years ago and it was outstanding. We made it a point to book this hotel when we knew that we were going to be in the area again. We were disappointed. The hotel had gone down in upkeep. The first room we got stunk. We asked for another and got one, but the cable TV was not working correctly. We asked for another room, but the heating system was not operating correctly. Also, the ''Business Center'' was poor. The keyboards for the computers were so worn, some of the letters were not visible, and trying to connect to the internet and staying on, was frustratingly difficult. The staff was friendly, but it appeared that maintenance of the premises had deteriorated.and there was nothing they could do except apologize.

  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGTN, General Manager at Country Inn & Suites/Hagerstown, responded to this review, January 3, 2013
Thank you for taking the time to complete our guest satisfaction survey.

On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I have addressed the cleanliness issues with our housekeeping team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We always want our guests to feel comfortable and enjoy the amenities the hotel has to offer and we apologize we did not meet your needs in these areas.

We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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147 reviews from our community

Traveler rating
    70
    40
    19
    13
    5
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
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English first
Senior Contributor
47 reviews 47 reviews
7 hotel reviews
Reviews in 26 cities Reviews in 26 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 23, 2012 via mobile

Fast check in and very friendly front desk. Called down for extra pillows and they were promptly delivered to our room. Very large breakfast area and very good breakfast. Rooms were clean and we will stay again.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGTN, General Manager at Country Inn & Suites/Hagerstown, responded to this review, January 3, 2013
Thank you so much for your feedback, I'm glad you enjoyed your stay at the Country Inn & Suites Hagerstown! Our breakfast offerings are a huge hit and we continually try to update our selections! We certainly look forward to seeing you again the next time your travels bring you back to the Hagerstown area.
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1 review
5 of 5 stars Reviewed October 28, 2012 via mobile

I'm a travel agent and my family always stays here on our way to new York from Charlotte. Check in is always fast and special requests are always taken care of in advance. The hotel is clean and the breakfast is awesome-eggs, bacon, sausage, waffles, danishes, fruit and more!

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGTN, General Manager at Country Inn & Suites/Hagerstown, responded to this review, January 3, 2013
Thank you so much for your feedback, I'm glad you enjoyed your stay at the Country Inn & Suites Hagerstown! Our guests do enjoy our breakfast offerings and we continually try to update our selections! We certainly look forward to seeing you again the next time your travels bring you back to the Hagerstown area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Louis, Missouri
Top Contributor
179 reviews 179 reviews
66 hotel reviews
Reviews in 95 cities Reviews in 95 cities
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed October 26, 2012

If you need to spend a night in Hagerstown, Maryland, this is a good choice. Located on a large shopping center and near the Intersection of I70 and I81. Not close to downtown. Room needed and update but was clean.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
Contributor
20 reviews 20 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed October 14, 2012

Stayed two nights in this hotel while on business. The hotel was nice but I've stayed in nicer Country Inn & Suites. The hotel is within walking distance to a mall (if you have time to go) and some fast food chains. The rooms were clean and staff was nice.

The internet was a bit slow which is something I really value as a frequent business traveler. I will say they had a great complimentary breakfast!

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colliers, West Virginia
Top Contributor
69 reviews 69 reviews
27 hotel reviews
Reviews in 34 cities Reviews in 34 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed October 2, 2012

This hotel was fantastic from beginning to end. Check in was a breeze. They even have a book library so you can read if you forget your own book! The lobby was cozy yet spacious. The elevator was quiet. The room/suite was unbelievable. First hotel I have not had to use my earplus, and we were right across from the elevator! Laundry was right on our floor and reasonable. Felt safe because there was a camera right there, even wore my pajamas to do the laundry! Did not hear a sound once our door was closed. We had the jacuzzi suite and it was beyond what we expected. Nice tv in the bedroom we could rotate to watch from the jacuzzi. Plus a large separate bathroom with shower and tub and double sinks! Plenty of towels and wash cloths. Comfortable living room and great hall closet for jackets. Breakfast was plentiful and delicious. Pool was large enough for a good swim. Wifi was easy to use and not slow. Exceptionally clean. Cannot wait to stay in a Country Inn again. This was our first time at one and we will certainly look for them when we travel. Right next to the mall and several restaurants, all within walking distance or a short drive if you don't want to walk. We often stay at a very fine 5 star B & B near where we live and this hotel was just as comparable. Wish we had longer than 2 nights here. Plan on returning to this hotel!!! We came for the C&O Towpath and every consideration was made for us, even offering to store our bikes in an unused office! Close to the stopping points along the Towpath and refreshing to return to such a lovely room and hotel. Only complaint was I didn't get to spend more time in my suite! Fantastic in every way!

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGTN, Manager at Country Inn & Suites/Hagerstown, responded to this review, January 3, 2013
Thank you so much for your feedback, I'm glad you enjoyed your stay at the Country Inn & Suites Hagerstown! I'd also like to thank you for posting pictures of your room, I hope you enjoyed the Willie Mayes Suite. We certainly look forward to seeing you again the next time your travels bring you back to the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston,TX
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 1, 2012

We have stayed a several Country Inn & Suites. This was new to us and the best of the lot. The property is relatively new and well cared for by the staff. It is located beside a large shopping center, several good restaurant choices and the crossing I-70 and I-81. Our experience was that the best prices were to be found on the chains website. A plus was a nice breakfast room and the fact that coffee cookies and fruit we available all day.

Room Tip: Unlike several other hotels clustered around this location, highway noise is not an issue with this...
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGTN, General Manager at Country Inn & Suites/Hagerstown, responded to this review, January 3, 2013
Thank you so much for your feedback, I'm glad you enjoyed your stay at the Country Inn & Suites Hagerstown! We certainly look forward to seeing you again the next time your travels bring you back to the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites/Hagerstown

Address: 17612 Valley Mall Road, Hagerstown, MD 21740
Phone Number:
Location: United States > Maryland > Hagerstown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Hagerstown
#10 Business Hotel in Hagerstown
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites/Hagerstown 2.5*
Number of rooms: 85
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Also Known As:
Country Inn & Suites/Hagerstown Hotel Hagerstown
Country Inn And Suites/Hagerstown
Country Inn Hagerstown
Hagerstown Country Inn

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