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“Probably the best chain hotel I've stayed in.” 5 of 5 stars
Review of Country Inn & Suites/Hagerstown

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Country Inn & Suites/Hagerstown
2.5 of 5 Hotel   |   17612 Valley Mall Road, Hagerstown, MD 21740   |  
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Ranked #10 of 20 hotels in Hagerstown
Colliers, West Virginia
Top Contributor
66 reviews 66 reviews
26 hotel reviews
Reviews in 33 cities Reviews in 33 cities
22 helpful votes 22 helpful votes
“Probably the best chain hotel I've stayed in.”
5 of 5 stars Reviewed October 2, 2012

This hotel was fantastic from beginning to end. Check in was a breeze. They even have a book library so you can read if you forget your own book! The lobby was cozy yet spacious. The elevator was quiet. The room/suite was unbelievable. First hotel I have not had to use my earplus, and we were right across from the elevator! Laundry was right on our floor and reasonable. Felt safe because there was a camera right there, even wore my pajamas to do the laundry! Did not hear a sound once our door was closed. We had the jacuzzi suite and it was beyond what we expected. Nice tv in the bedroom we could rotate to watch from the jacuzzi. Plus a large separate bathroom with shower and tub and double sinks! Plenty of towels and wash cloths. Comfortable living room and great hall closet for jackets. Breakfast was plentiful and delicious. Pool was large enough for a good swim. Wifi was easy to use and not slow. Exceptionally clean. Cannot wait to stay in a Country Inn again. This was our first time at one and we will certainly look for them when we travel. Right next to the mall and several restaurants, all within walking distance or a short drive if you don't want to walk. We often stay at a very fine 5 star B & B near where we live and this hotel was just as comparable. Wish we had longer than 2 nights here. Plan on returning to this hotel!!! We came for the C&O Towpath and every consideration was made for us, even offering to store our bikes in an unused office! Close to the stopping points along the Towpath and refreshing to return to such a lovely room and hotel. Only complaint was I didn't get to spend more time in my suite! Fantastic in every way!

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGTN, Manager at Country Inn & Suites/Hagerstown, responded to this review, January 3, 2013
Thank you so much for your feedback, I'm glad you enjoyed your stay at the Country Inn & Suites Hagerstown! I'd also like to thank you for posting pictures of your room, I hope you enjoyed the Willie Mayes Suite. We certainly look forward to seeing you again the next time your travels bring you back to the area.
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113 people have reviewed this hotel

Traveler rating
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    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
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  • German first
  • Japanese first
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English first
Houston,TX
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 1, 2012

We have stayed a several Country Inn & Suites. This was new to us and the best of the lot. The property is relatively new and well cared for by the staff. It is located beside a large shopping center, several good restaurant choices and the crossing I-70 and I-81. Our experience was that the best prices were to be found on the chains website. A plus was a nice breakfast room and the fact that coffee cookies and fruit we available all day.

Room Tip: Unlike several other hotels clustered around this location, highway noise is not an issue with this...
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGTN, General Manager at Country Inn & Suites/Hagerstown, responded to this review, January 3, 2013
Thank you so much for your feedback, I'm glad you enjoyed your stay at the Country Inn & Suites Hagerstown! We certainly look forward to seeing you again the next time your travels bring you back to the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford,PA
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 of 5 stars Reviewed September 30, 2012

Stayed here 9-27-12 and found bed bugs in room. Fortunately, had not gotten into bed yet, and was able to switch rooms to other side of hotel Was not impressed with condesending General Manager. Left early morning to spend day two of three day trip in Laundromat!!!!!! Not somewhere I would ever want to stay again. Not very clean, at All!!!!!

  • Stayed September 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGTN, General Manager at Country Inn & Suites/Hagerstown, responded to this review, October 2, 2012
Dear Christine,

On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. The issue regarding the bed bugs has been looked into thoroughly and treatments have been done to the room. This was an isolated incident I assure you we are working diligently to ensure a similar situation does not occur again in the future.

We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.
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Sunderland, England
Top Contributor
83 reviews 83 reviews
69 hotel reviews
Reviews in 66 cities Reviews in 66 cities
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed September 22, 2012

This hotel is ideally situated for visiting civil war sites such as Antietam, where the 150th battle re-enactment took place. The staff are very friendly and helpful, and the complementary breakfast provided was good. Coffee is also available in the lobby at any time, alongside daily fresh-baked coookies.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Annapolis
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 4, 2012

My husband and I stayed here with our 2 year old to get away for a quick overnight trip. The hotel and the grounds were kept very nicely and the staff was very friendly and hospitable. We felt comfortable here. Accocomaditons were made to put a crib in our room prior to arrival. The crib itself was clean with nice bedding as well. I've stayed at a few different Country Inn and Suites along the east coast, but this one was in the best condition yet. The staff was helpful (front desk, housekeeping, etc.) and the fresh cookies never ran out! With the flooring of the pool could have used some refreshing, both the pool and workout facilities were to our liking. The bed was extremly comfortable and contrary to what other reviews said it was VERY QUIET (even with being Labor Day weekend).

Also, it's worth noting that the breakfast had a nice selection. We especially appreciated the fresh fruit cups and trays were offered to take food back to our room.

Great job everyone at Country Inn & Suites Hagerstown! Keep up the nice work!

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bakersfield, CA
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed August 17, 2012

Large, clean, & comfortable room at a reasonable price. The bed was super comfortable for a good night's sleep. The serve yourself breakfast is all you need to start the day off right. The hotel staff is very friendly and helpful. We'd definitely stay there again traveling by.

Room Tip: Rooms on east side are away from freeway.
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  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGTN, General Manager at Country Inn & Suites/Hagerstown, responded to this review, October 2, 2012
Thank you for your feedback, we are very happy to hear you enjoyed your stay! We will look forward to seeing you again when your travels bring you back to the Hagerstown area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
virginia
Top Contributor
73 reviews 73 reviews
17 hotel reviews
Reviews in 35 cities Reviews in 35 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed August 3, 2012

I have stayed at many CI&S hotels and this one is the same as the rest. The room was clean, the reception area was clean, the staff was polite. The breakfast is rather boring. Yes you get hot foods but the choices are not there. I asked the maid to make up the bed with a blanket and my request was ignored. The next day we returned early and the comforter was still on the floor and there were no towels. We thought she would be coming back but she didn't. We called down to the desk but no one answered. I then walked down to tell the frront desk and we had towels withen 10 minutes.
The hotel was in a convenient location. We were able to walk to many places to eat or shop. I would stay again thanks to the great Hotwire price.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Country Inn & Suites/Hagerstown

Also Known As:
Country Inn & Suites/Hagerstown Hotel
Country Inn & Suites/Hagerstown Hotel Hagerstown
Country Inn And Suites/Hagerstown
Country Inn Hagerstown
Hagerstown Country Inn
Address: 17612 Valley Mall Road, Hagerstown, MD 21740
Phone Number:
Location: United States > Maryland > Hagerstown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotel in Hagerstown
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites/Hagerstown 2.5*
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