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“Nice place” 5 of 5 stars
Review of Country Inn & Suites By Carlson, Hagerstown

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Country Inn & Suites By Carlson, Hagerstown
2.5 of 5 Hotel   |   17612 Valley Mall Road, Hagerstown, MD 21740   |  
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Ranked #11 of 21 Hotels in Hagerstown
Washington DC
Level Contributor
84 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Nice place”
5 of 5 stars Reviewed April 4, 2012

We made a mystery" reservation on Hotwire for a very low price, so our expectations were not high. We were pleasantly surprised. The desk clerk was accommodating and gave us our preferred room type. The room was huge and so quiet that we didn't even know until we were checking out that the boisterous family of four we had seen around the place was staying next door! Good beds, nice marble bath, and exceptionally good lighting. Good coffee and tea available 24/7. (Minor quibble: get rid of the styrofoam.) We had brunch plans so didn't take advantage of the free breakfast, but it looked good. Little book-lending library was a nice touch. Located at a shopping mall, so handy if not scenic. Small indoor pool, laundramat, exercise room.

  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGTN, General Manager at Country Inn & Suites By Carlson, Hagerstown, responded to this review, July 17, 2012
We are delighted to hear you enjoyed your stay with us. Booking hotels can be a mystery at times so we are certainly glad that we exceeded your expectations and you enjoyed your stay. Many of guests enjoy the book selection in our library and the 24/7 coffee stand! We are in the process of changing out coffee provider so we hope we can do away with the styrofoam cups. Thank you once again for your feedback and we hope to see you again when your travels bring you back to Hagerstown!
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259 reviews from our community

Traveler rating
    112
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    37
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    14
See reviews for
106
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Any
English first
Connecticut
Level Contributor
75 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed March 17, 2012

Traveling I - 81 from NC to Connecticut can be a long trip. This is a great night's rest at just about the half-way point. The price was right...the bed very comfortable...the location convenient...the breakfast buffet very good...the service by staff first class. We enjoyed our stay in a very comfortable room. This was our second stay here and when traveling again, if in this area, we will make it a third time. The cookies are a nice added touch.

Edie and Dave

  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgtn, General Manager at Country Inn & Suites By Carlson, Hagerstown, responded to this review, March 31, 2012
We would like to thank you for the opportunity to had served you and we hope we will continue to serve you in the near future when your travels bring you back to the area. Customers like you are the key to our success and the foundation of our business and we want you to be satisfied at all times when staying with us at The Country Inn & Suites. Again, we thank you for your stay and we hope to see you again real soon.
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Knoxville, Tennessee
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed March 15, 2012

Very friendly and helpful staff who went out of their way to make sure everything was okay. However we had a noisy fridge that we didn't notice until we were in bed with the TV off. Slept okay anyway, but the staff was very apologetic and I received an email back from the manager saying they are taking care of the problem. Breakfast had lots of choices and was attended to by helpful and attentive staff. Would stay here again.

  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgtn, General Manager at Country Inn & Suites By Carlson, Hagerstown, responded to this review, March 31, 2012
We thank you for choosing The Country Inn & Suites for your stay in March and we hope to continue to serve you in the near future when your travels bring you back to the area. We are pleased you enjoyed your stay with us with everything except the fridge being loud and we have took care of that issue for you. Customers like you are the key to our success and the foundation of our business and we want you to be satisfied at all times. We value your business and we hope to continue to serve you. Again, we thank you and we hope to see you soon.
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1 review
3 of 5 stars Reviewed March 12, 2012

Me and my husband stayed here traveling to ny.Hotel seems to be under some kind of renovation.Check in was quick and easy.Rooms are ok..nothing to get excited about.Furniture has stains on them and and fridgerator is noisy.Breakfast was ok.Some of the pastries seemed stale and the bread was so hard i didnt even have to put it in the toaster.Linda the breakfast lady was rude and spent most of her time talking at the front desk.Was also disappointed that they didnt have any waffles!!!!

  • Stayed February 2012
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgtn, General Manager at Country Inn & Suites By Carlson, Hagerstown, responded to this review, March 31, 2012
We deeply apologize for the experience you encounter during your stay with us and we have addressed the issues reguarding the concerns you had with your stay. We do apologize deeply for the renovation's and we are almost finished, so we can have our beautiful property back in order. We had a major pipe bust and it caused a lot of damage and we are working through it and almost complete. We value your business and we hope to have the opportunity to serve you again in the near future
We hope to have another opportunity to serve you so you can see how we have improved on the feedback that you had given us.
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Frostburg, Maryland
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed October 31, 2011

nicest place and great price everyone was so nice great breakfast too

  • Stayed August 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgtn, General Manager at Country Inn & Suites By Carlson, Hagerstown, responded to this review, November 4, 2011
It was our pleasure to had the opportunity to have served you and we hope you will continue to stay with us when your travels bring you back to the area. Customers like you are key to our success and the foundation of our business and we value your business very much. We thank you for your stay and we can't wait to see you again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Trafford
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed October 23, 2011

We really enjoyed our 2 night stay at this hotel. Really deserves a 4.5 rating, the only thing less than perfect was the comfort of the bed, which of course is rather subjective. The reservations were accurate, and our room was quite spacious and very clean. The limited interactions that we had with the staff were always pleasant, and the breakfast buffet was very good and offered a nice variety. An over all very good experience. This is the fist time that we stayed at this chain; if this hotel is an accurate reflection, we will always consider Country Inn & Suites.

Room Tip: Understand this hotel is at the edge of a mall parking lot.
See more room tips
  • Stayed October 2011, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgtn, General Manager at Country Inn & Suites By Carlson, Hagerstown, responded to this review, November 4, 2011
Thank you for selecting The Country Inn & Suites for your stay and it was our pleasure to had the opportunity to had served you and we hope we may serve you again in the near future. So pleased you enjoyed our breakfast and the staff we have on board, we love offering our guest our great customer service skills. We thank you so much for your stay and we can't wait to have you stay with us again.
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Freeport, L.I., NY
Level Contributor
82 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed September 20, 2011

Stayed for one night on Sept. 17th. Upon arrival was informed of renovations in progress due to broken sprinkler pipe. We stayed in a clean, comfortable room with a quality breakfast in the morning. There was an odor in the hallway more than likely due to the renovations but in no way did that enter into our room. The hotel was close to I-70 and I-81 and very convenient to our travels to Boonsboro. Would stay again when in the area.

  • Stayed September 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgtn, General Manager at Country Inn & Suites By Carlson, Hagerstown, responded to this review, September 28, 2011
Thank you for writing a review about your stay with us at The Country Inn & Suites and it was a real pleasure to had the opportunity to had served you and we hope to continue to serve you in the near future. We hope upon your next visit we will be completed our renovations and we can show the beauty of our facility. We would like to thank you for selecting Country Inn & Suites and we can't wait to see you again when you are back in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Hagerstown

Address: 17612 Valley Mall Road, Hagerstown, MD 21740
Phone Number:
Location: United States > Maryland > Hagerstown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Hagerstown
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Hagerstown 2.5*
Number of rooms: 85
Reservation Options:
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Also Known As:
Country Inn & Suites/Hagerstown Hotel Hagerstown
Country Inn And Suites/Hagerstown
Country Inn Hagerstown
Hagerstown Country Inn

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