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“This hotel should be rated higher” 5 of 5 stars
Review of Country Inn & Suites/Hagerstown

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Country Inn & Suites/Hagerstown
2.5 of 5 Hotel   |   17612 Valley Mall Road, Hagerstown, MD 21740   |  
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Ranked #11 of 21 Hotels in Hagerstown
Certificate of Excellence 2014
Pittsburgh, Pennsylvania
1 review
1 helpful vote 1 helpful vote
“This hotel should be rated higher”
5 of 5 stars Reviewed August 14, 2011

Such a nice hotel, we've stayed in Marriotts that weren't this nice. It looks like they are adding on to the hotel, there is a little dust in the hallways but no noise. We stayed in a king suite and the room and beds were immaculate, our daughter stayed on the sofa bed and she was comfortable. It was nice to have our own bedroom and a big TV in there. The pool was nice and had long open hours, and the breakfast was delicious. I would recommend the suite option even for couples because of the huge bed. The hotel is next to a huge mall and about 10 minutes or less from an outlet center. There are restaurants everywhere, Golden Corral is across the parking lot and Chuck E. Cheese is literally steps from the front door. Price was great, we'll definitely be back!!

  • Stayed August 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgtn, General Manager at Country Inn & Suites/Hagerstown, responded to this review, August 16, 2011
It was such a pleasure to have the opportunity to serve you at our hotel and we hope to continue to serve you in the near future. We are so pleased you enjoyed your stay with us and we can't wait to have you stay again. Customers like you are the key to our success and the foundation of our business and we want to keep you as a satisfied customer because we value your business so much. We thank you for your stay and we hope to see you again real soon.



Dale Wireman
General Manager
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179 reviews from our community

Traveler rating
    83
    49
    23
    15
    9
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Any
English first
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 27, 2011 via mobile

My family and I stayed for 1 night and were pleased with the hotel--nice staff, clean room, good breakfast. One part of the hotel is under construction, but they told us about it both on phone and before checking in. Our room was not near it so it didn't matter. I am pretty picky, and was pleased with this hotel!!

  • Stayed July 2011
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgtn, General Manager at Country Inn & Suites/Hagerstown, responded to this review, August 2, 2011
We are so pleased you enjoyed your stay with us and we hope you will continue to stay with us in the near future when your travels bring you back to the area. Customers like you are the key to our success and the foundation of our business. We thank you for your stay and we can't wait to see you and have the opportunity to serve you again.

WARMEST REGARDS
DALE WIREMAN
COUNTRY INN & SUITES
17612 VALLEY MALL RD
HAGERSTOWN,MD 21740
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rochester
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 13, 2011

On our road trip from NY to NC, we needed someplace mid-way to stay but I didn't want to spend more than $80 for one night. We were so impressed with the room size and the breakfast, that we stayed there again on the way back home to NY.

  • Stayed May 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgtn, General Manager at Country Inn & Suites/Hagerstown, responded to this review, June 25, 2011
We are very pleased you enjoyed your stay with us and we hope you will continue to stay with us when you are back in the area. We value your business and hope to see you again real soon. We thank you for your stay and we look forward serving you again in the near future.


Dale Wireman
General Manager
Country Inn & Suites
Hagerstown, MD 21740
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Mill, South Carolina
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 17, 2011

This was the second time we've stayed here, only this time we booked for 2 days. The waiting area is inviting and we found the hotel managers accomodating. My wife complained that she needed one more towel and she was handed a complete set of towells and soap. She certainly didn't complain. The radio and TV worked, which was unusual for us. The closed captioned even worked, which is important to me since I am hard-of-hearing. I found the business center very convenient to catch up on my emails. Though our day didn't work out how we expected due to rain, the room provided ample time for us to relax. Though I didn't take advantage of the pool or the fitness center, it was nice to know they were there and I would probably use them in the future.
Temperature in the room was pleasant and the tub spray was acceptable to my wife, who often complains that she "didn't get enough water." Overall, we were satisfied sufficiently to book again in the future.

Room Tip: Insist on a non-smoking room.
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  • Stayed April 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgtn, General Manager at Country Inn & Suites/Hagerstown, responded to this review, May 23, 2011
Your feedback is very important to us so we may address the issues or concerns and make necessary changes to improve our facility. We are so pleased you enjoyed your stay with us and we hope you will continue to stay with us in the near future. Customers like you are are the key to our success and the foundation of our business and we want to keep you as a satisfied customer. We thank you so much for your stay and we look forward seeing you again real soon.

Dale Wireman
General Manager
Country Inn & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 22, 2011 via mobile

We spent the night there April 21st. Checked in without a reservation. The hotel clerk went out of his way to place us in a room that would be quiet. I was also impressed that the clerk ran upstairs to check a chair in the room of the man that checked in before us to make sure it would be comfortable for him. You just don't find customer service like this anymore. The breakfast was very good as well.

  • Stayed April 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgtn, General Manager at Country Inn & Suites/Hagerstown, responded to this review, May 23, 2011
We are so pleased you enjoyed your stay with us and we hope you will continue to stay with us when you are back in the area. Customers like you are the key to our success and the foundation of our business and we want to keep you as a satisfied customer. We want to thank you for your stay and we hope to see you again real soon.

Dale Wireman
General Manager
Country Inn & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mississippi
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 6, 2010

After 8 or so hours of driving through New Jersey and other places with terrible traffic, my husband and I had a terrible time trying to find a hotel, and wound up driving two or three extra hours until we finally found a vacancy at this Country Inn and Suites at 1 or a.m . We were so relieved we came in to find that there was a room available, and then opened the door of the room to find it was clean, spacious, and had a big, comfortable bed calling our names. The night auditor was friendly and super helpful, the rate was very reasonable, and the location was in a neighborhood where we felt safe. Along with being large, clean, and comfy, the room didn't lack any amenities and had a very nice bathroom. The breakfast was great, the noon check-out time kept us from feeling rushed in the morning, and the check-out process was simple and easy. This was by far the best hotel I've ever stayed at for the price, and one of the best stays I've had at any price. Highly recommended.

  • Stayed October 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maryland,US
Top Contributor
77 reviews 77 reviews
15 hotel reviews
Reviews in 25 cities Reviews in 25 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed August 5, 2010

This is a very nice hotel; super staff, clean, modern rooms, microwave, larger than normal frig. Super continental breakfast. We were pleasantly surprised at how nice it was as we are usually traveling on a budget.

  • Stayed August 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites/Hagerstown

Address: 17612 Valley Mall Road, Hagerstown, MD 21740
Phone Number:
Location: United States > Maryland > Hagerstown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Hagerstown
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites/Hagerstown 2.5*
Number of rooms: 85
Reservation Options:
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Also Known As:
Country Inn And Suites/Hagerstown
Country Inn & Suites/Hagerstown Hotel Hagerstown
Country Inn Hagerstown
Hagerstown Country Inn

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