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“Excellent service, great value” 4 of 5 stars
Review of Country Inn & Suites/Hagerstown

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Country Inn & Suites/Hagerstown
2.5 of 5 Hotel   |   17612 Valley Mall Road, Hagerstown, MD 21740   |  
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Ranked #11 of 21 Hotels in Hagerstown
Certificate of Excellence 2014
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Excellent service, great value”
4 of 5 stars Reviewed April 22, 2011

We spent the night there April 21st. Checked in without a reservation. The hotel clerk went out of his way to place us in a room that would be quiet. I was also impressed that the clerk ran upstairs to check a chair in the room of the man that checked in before us to make sure it would be comfortable for him. You just don't find customer service like this anymore. The breakfast was very good as well.

  • Stayed April 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgtn, General Manager at Country Inn & Suites/Hagerstown, responded to this review, May 23, 2011
We are so pleased you enjoyed your stay with us and we hope you will continue to stay with us when you are back in the area. Customers like you are the key to our success and the foundation of our business and we want to keep you as a satisfied customer. We want to thank you for your stay and we hope to see you again real soon.

Dale Wireman
General Manager
Country Inn & Suites
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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179 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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Mississippi
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 6, 2010

After 8 or so hours of driving through New Jersey and other places with terrible traffic, my husband and I had a terrible time trying to find a hotel, and wound up driving two or three extra hours until we finally found a vacancy at this Country Inn and Suites at 1 or a.m . We were so relieved we came in to find that there was a room available, and then opened the door of the room to find it was clean, spacious, and had a big, comfortable bed calling our names. The night auditor was friendly and super helpful, the rate was very reasonable, and the location was in a neighborhood where we felt safe. Along with being large, clean, and comfy, the room didn't lack any amenities and had a very nice bathroom. The breakfast was great, the noon check-out time kept us from feeling rushed in the morning, and the check-out process was simple and easy. This was by far the best hotel I've ever stayed at for the price, and one of the best stays I've had at any price. Highly recommended.

  • Stayed October 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maryland,US
Top Contributor
77 reviews 77 reviews
15 hotel reviews
Reviews in 25 cities Reviews in 25 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed August 5, 2010

This is a very nice hotel; super staff, clean, modern rooms, microwave, larger than normal frig. Super continental breakfast. We were pleasantly surprised at how nice it was as we are usually traveling on a budget.

  • Stayed August 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charleston, WV
Top Contributor
61 reviews 61 reviews
30 hotel reviews
Reviews in 31 cities Reviews in 31 cities
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed June 20, 2010

My wife and I stayed one night. We chose this Country Inn & Suites for its modest price compared to other 2 -or 3-star lodging in the area. We were pleasantly surprised. It was clean and reasonably well maintained, and the breakfast buffet was the best we have had at moderate level hotels: cheese omelets, cooked apples, sausage, and waffles, plus all of the typical cold items.

  • Stayed June 2010, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charleston, West Virginia
Top Contributor
69 reviews 69 reviews
28 hotel reviews
Reviews in 27 cities Reviews in 27 cities
110 helpful votes 110 helpful votes
3 of 5 stars Reviewed May 22, 2010

Apparently some of you reviewers expect a 5 star hotel at a 2 star price. After reading a few of the reviews I was concerned that this Country Inns & Suites was not comparable to others I have stayed at in the past. Not so. The desk clerk was beyond nice and helpful. We had a reservation and she already had our paperwork out and room keys waiting when we arrived. She directed us to restaurants and asked if there was anything else we needed. Our room was clean and neat. The bathroom was very clean. In fact, the tub/tub walls appeared to be new. The carpet in our room was mildly worn..and I do mean mildly. About the only thing I could remotely complain about is that the refrigerator made some noise a couple of times. The breakfast was fine. You can make your own waffles. They had fresh fruit, donuts/pastries, muffins, cereals, sausage, eggs, toast and bagels. Overall a very good stay. We would definitely stay at this property again if in the area.

  • Stayed May 2010, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Metuchen, NJ
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 8, 2009

Stayed here for two nights, the rooms were modern and clean, and it was a great location off the interstate. My only complaint would be the shower had extremely low water pressure. Other then that i would reccomend this hotel.

  • Stayed September 2009, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, NC
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed August 9, 2009

We pass through here twice each summer and have found the Country Inn & Suites to be our best option. Nothing fancy, but always (in our experience) consistent -- that is how we think of Country Inn & Suites generally, and certainly of the Hagerstown location where we have now stayed three times.

Thankfully, this place has not been overrun by swarms of teenagers on weekend soccer/basketball/cheerleading/etc camps/tournaments -- the type of thing that leads to noise all night long, never-ending waits for elevators, etc and which seem to happen very frequently at these interstate-side stopovers in smaller towns. This hotel however seems mostly to be younger families and quieter types (maybe the slight bump up in price for the suites-style room discourages the sports teams, I dunno). This type of clientele (and avoiding the other) helps a lot if you want to get, you know, SLEEP.

These places aren't fancy, but they do one thing quite well: their definition of a 'suite' means a working door that closes off the bedroom from the rest of the room. Not every hotel chain does it this way -- some just use strategically placed furniture, others use half walls, etc. The working door is a meaningful differentiator in our book, as our two kids go to bed around 8pm and generally we like to have a little time awake to ourselves after that.

The breakfast is pretty decent for a 3* hotel, the pool is okay (nothing great). Our experience with the rooms (cleanliness, amenties, general condition) has always been at least passable and in fact positive.

We've stayed in the Spring Hill Suites in Hagerstown as well, and generally find the Country Inn & Suites to be better all around.

We ponied up for one of the large suites this time and found it to be an even better fit for our needs: tons of space in the common area, so our kids could be separated by about 15 feet when it was bed time (a lot less risk of them keeping one another up, simply because they couldn't see each other this time). Entrances to the bathroom from both the bedroom *and* from the common area -- this was great because we could use the bathroom in the night without passing through the common room and risking waking up the kids. The jacuzzi was very large: an adult and two young kids could all be in there together simultaneously with relative comfort.. The room was $214 +taxes, which is steep for a 3* hotel in a small town ... but given those amenities we were glad we did it. It just fit our circumstances very well.

They claim to benefit from the nearby mall security, but I would recommend not leaving valuables in your car. This isn't exactly a crime-ridden 'hood, but there were two spots in the lot where window glass was an obvious marker of break-ins. Probably just knucklehead kids coming over from the mall -- this is not an unsafe place at all, just one where you would do well to park under a street light.

As other posters have mentioned, this hotel does have the benefit of many eating choices due to its proximity to the mall. There is a decent selection of fast food spots, to be sure. Parents, you should know that when you drive up to the hotel directly across the parking lot and in fully view about 50 yards away is Chuck-E Cheese ... so invariably you have to be ready to deflect a cascade of 'puhhhh-leeeeeezes' that might be tough if you've had a long day of driving. :-)

  • Stayed August 2009, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites/Hagerstown

Address: 17612 Valley Mall Road, Hagerstown, MD 21740
Phone Number:
Location: United States > Maryland > Hagerstown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Hagerstown
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites/Hagerstown 2.5*
Number of rooms: 85
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Also Known As:
Country Inn And Suites/Hagerstown
Country Inn & Suites/Hagerstown Hotel Hagerstown
Country Inn Hagerstown
Hagerstown Country Inn

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