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“Avoid this place!” 1 of 5 stars
Review of Hotel Express

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Hotel Express
Hotel Express
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Hotel Express
903 Dual Highway, Hagerstown, MD 21740   |  
Hotel amenities
Ranked #20 of 21 hotels in Hagerstown
Hartford, Connecticut
Top Contributor
59 reviews 59 reviews
29 hotel reviews
Reviews in 40 cities Reviews in 40 cities
60 helpful votes 60 helpful votes
“Avoid this place!”
1 of 5 stars Reviewed August 2, 2012

This "hotel" is just a wing of another hotel, Clarion. Both are owned by the same family from India. I spoke with a lady who apparently owns the place. She was proud to tell me that the "Express" part of the building had the rates that cannot be beat and that I will not find any roaches here. Was she trying to tell me that there were roaches in some other parts of the building? She was rather condescending and speaking with her left a pretty bad aftertaste.

The first room I was offered smelled like an ashtray, but the second one was OK and it had a brand new carpet. Most of the furniture was old, some covered with blotches of white paint. The beds were OK and the linens were clean. I didn't care for the rest of it as I only spent about 7 hours in the room getting some sleep.

In retrospect, if I knew about the condition of this "hotel" or about the attitude of the owners, I would have never stayed here.

  • Stayed August 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    1.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Date | Rating
  • English first
  • Any
English first
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed May 26, 2012 via mobile

We were on first floor smell was absolutely terrible. Did not get anywhere complaining. The woman (owner?) was incredibly rude. The only positive was the maintenance guy who changed the bad cable in our room. Spend the extra money and GO SOMEWHERE ELSE!! Will never stay here again

  • Stayed May 2012
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hotel Express

Address: 903 Dual Highway, Hagerstown, MD 21740
Location: United States > Maryland > Hagerstown
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Restaurant Ski-In / Ski-Out Swimming Pool
Hotel Style:
Ranked #20 of 21 hotels in Hagerstown
Price Range (Based on Average Rates): $
Reservation Options:
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