I've been a regular at the Broad Axe since moving to Hagerstown one year ago. While I love the location and the atmosphere, the service leaves something to be desired. This place has great bands on the weekend and a nice patio. The food is standard pub grub at a reasonable price. The draft beer selection is also nice. My big complaint, however, is the service. Whether the place is busy or slow, service always seems to be slow. The staff never seems to be welcoming and I had a horrible experience with the bartender, Kelly, this evening. She ruined my takeaway order this evening and actually blamed me for her mistakes. Most of the staff seems very unhappy and they primarily cater to local people and friends. It is not a welcoming environment for travellers or people new to town. I keep giving this establisment multiple chances, but there are other nice bars in the area which are more welcoming. The consistent neglect and poor treatment by a couple of members of the Broad Axe staff leads me to recommend nearby spots such as AVA, 28 South, Hempen Hill, or Benny's. With so many new choices in town, I prefer to spend my time and money where I feel welcomed.
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