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“OK for one night stay” 3 of 5 stars
Review of Microtel Inn & Suites by Wyndham Hagerstown

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Microtel Inn & Suites by Wyndham Hagerstown
2.0 of 5 Hotel   |   13726 Oliver Drive, Hagerstown, MD 21740   |  
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Ranked #12 of 21 Hotels in Hagerstown
Pittsford, New York
Top Contributor
67 reviews 67 reviews
9 hotel reviews
Reviews in 35 cities Reviews in 35 cities
23 helpful votes 23 helpful votes
“OK for one night stay”
3 of 5 stars Reviewed September 30, 2013

Stayed here twice on a round trip vacation. The first time, arrived late at night. Rooms were as expected but I could smell leftover smoke in the pillows from some previous occupants and we were in a non-smoking room. Pillows need to be washed or replaced if this is the case. Breakfast room is quite small and you have to go into this "backroom" to get your waffle/juice/etc. It would be nicer to have it all out on the buffet area near the tables and chairs. There isn't any free newspapers offered here as there are at other Microtels. Also, other Microtels offer free hot beverages 24/7 and this one does not. Dark inside near desk and breakfast area-probably due to the large amount of plants that are covering most of the window space near the front lobby area. Needs some remodeling here.

On the second night (trip home),arrived about 9PM very tired from a long drive. Had booked online a queen,non-smoking and non-handicap accessible room. We go to the room and it's handicap accessible and has a peculiar smell( cleaning fluid or rug cleaner???) so we go back to the front desk for a different room. Room #2 winds up directly next to the first room we looked at and has that same odor as soon as we open the door. Again, we go back to the front desk where we are told there are no more queen rooms available. I'm ready to look elsewhere, even with the fatigue of the day, when the front desk person offers us his last available room option- the queen suite. So hoping that this room has no smells like the others so we can get to sleep. Finally, all is well. Appreciate the suite room but certainly wish we didn't have to take three tries when so tired out.

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  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HagerstownMicrotel, Manager at Microtel Inn & Suites by Wyndham Hagerstown, responded to this review, October 1, 2013
I’m very sorry to hear that you were not very pleased with your stay. I wanted to mention that our breakfast has actually been expanded outward after Wyndham bought the Microtel brand and that is why our “coffee shop” is in the back. We will definitely take your suggestions into consideration in regards to our breakfast and lobby lighting. I’m not sure if the rugs were shampooed before you checked in but we always wait at least a half-day after a shampoo to make sure the floor is completely dry. I’m also wondering if the pillowcases were just left in the dryer too long or something because we separate smoking laundry from nonsmoking laundry. Some of our guests actually prefer the handicap rooms because they are more spacious, however I can understand that you wanted a regular room instead. Please come back again and give us a chance to do a better job of taking care of you. Thanks so much and have a great day!
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292 reviews from our community

Traveler rating
    92
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    58
    21
    36
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107
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • Any
English first
Poughkeepsie
2 reviews
4 of 5 stars Reviewed September 25, 2013

This Microtel is basic lodging at an affordable price. Check in and out were timely, and the room was clean, quiet and comfortable.

  • Stayed September 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Microtel Inn & Suites by Wyndham

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HagerstownMicrotel, Manager at Microtel Inn & Suites by Wyndham Hagerstown, responded to this review, September 28, 2013
Thanks for your review of our hotel. We try hard to provide excellent service for you and I'm glad you enjoyed your stay with us. Have a great day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Microtel Inn & Suites by Wyndham Hagerstown

Address: 13726 Oliver Drive, Hagerstown, MD 21740
Phone Number:
Location: United States > Maryland > Hagerstown
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
#1 Best Value Hotel in Hagerstown
#9 Business Hotel in Hagerstown
Price Range (Based on Average Rates): $
Hotel Class:2 star — Microtel Inn & Suites by Wyndham Hagerstown 2*
Number of rooms: 53
Reservation Options:
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Also Known As:
Microtel Inn And Suites
Microtel Hotel Hagerstown
Microtel Hagerstown

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