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“Disappointed” 2 of 5 stars
Review of Microtel Inn & Suites by Wyndham Hagerstown

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Microtel Inn & Suites by Wyndham Hagerstown
2.0 of 5 Hotel   |   13726 Oliver Drive, Hagerstown, MD 21740   |  
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Ranked #13 of 21 Hotels in Hagerstown
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305 reviews from our community

Traveler rating
    96
    88
    62
    23
    36
See reviews for
109
75
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • French first
  • Any
English first
Mary Esther, Florida
Senior Contributor
36 reviews 36 reviews
5 hotel reviews
Reviews in 15 cities Reviews in 15 cities
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed November 25, 2012

I'd like to preface this review by saying I select hotels for holidays through a combination of price and reviews. This Microtel represented a decent review with a slightly higher than expected price ($84 internet rate including taxes and fees). The lobby appeared neat and orderly; but we did have to wait for a clerk to appear at the desk (after dialing a number on the phone in the center of the desk--we arrived at 5pm). Our room was a queen double with very little extra space (two people could not pass each other in front of the beds). The furniture was formica with the refrigerator sitting alone with the microwave on top. The simple wall locker had a sloped top and the TV sat upon it, six feet above the floor. The mattresses were comfortable, although the dark mirrors behind both beds gave us the impression we were being watched!
If you can picture a simple bathroom with a "fast-food" style toilet seat (no cover) and a bathtub with remnants of some form of glued bathmat remaining on the floor, you'll have the correct image of our room's facilities. We absolutely would not bathe our 4-year old in the tub! Please note the pictures you see of the bathroom online must be of the suites because ours looked nothing like the one in the picture.
Breakfast was adequate with a small selection of bagels and muffins, and a single waffle maker. Two bruised apples complimented one old orange in a basket, and the orange and apple juices sat in pictures containing ice.
This experience was my first in a Microtel and I can honestly say I will avoid staying in one in the future if at all possible.

Room Tip: Best room selection is in the back as the front of the hotel faces I-81.
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  • Stayed November 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HagerstownMicrotel, Manager at Microtel Inn & Suites by Wyndham Hagerstown, responded to this review, November 29, 2012
I’d first like to apologize for the short delay at check-in, as this is not typical and has been addressed with our staff as a result. I’m also very sorry that there were issues with your bathtub. I will make sure that this is addressed with our maintenance department so that it can be fixed. Thank you for writing your review and hopefully we’ll have another opportunity to serve you the next time you’re passing through.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
LI, NY
1 review
4 of 5 stars Reviewed November 25, 2012

The room was clean, wifi was free and worked well most of the time (there was a problem with it while we were there but they fixed it in a timely manner), beds were comfortable and the rate was good. I would probably stay there again, but a few things stand out though. The first and by far the most annoying was the lack of a toilet lid. There is very little counter space in the bathroom and only one small hook on the wall behind the door so the lack of a toilet lid posed a problem both when showering (lack of place to put clothes both taking off and putting on) and also the hazard of something falling in the toilet (toothbrush, contact lens, lid to a toiletry). The second was that the breakfast was only available until 9AM and they start pulling the stuff right out from under you at 9 on the dot. When I am on vacation with my family, getting them up, dressed and out to get breakfast by 9 is a little rough. I don't want to have to get up at 8AM on vacation - they need to extend this to, at the very least, 10AM. The third was that a few of the people working there are not the friendliest or most flexible of people. We asked for a blanket for one of our rooms and they said they would send it down. When we got back later and it wasn't there we went to ask for it and they said we were "only allowed one" and they already gave it to us....which they did not. We had to argue with them to get the blanket. Seriously?

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Microtel Inn & Suites by Wyndham

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HagerstownMicrotel, Manager at Microtel Inn & Suites by Wyndham Hagerstown, responded to this review, November 29, 2012
I want to thank you for taking the time to write this review and understand that we have some things we need to work on. We greatly appreciate your suggestions and will also address the customer service issues you experienced while you were here. Thanks again. We’ll see you the next time!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Microtel Inn & Suites by Wyndham Hagerstown

Address: 13726 Oliver Drive, Hagerstown, MD 21740
Phone Number:
Location: United States > Maryland > Hagerstown
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
#1 Best Value Hotel in Hagerstown
#11 Business Hotel in Hagerstown
Price Range (Based on Average Rates): $
Hotel Class:2 star — Microtel Inn & Suites by Wyndham Hagerstown 2*
Number of rooms: 53
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Also Known As:
Microtel Inn And Suites
Microtel Hotel Hagerstown
Microtel Hagerstown

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