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“Great price, nice and clean” 4 of 5 stars
Review of Sleep Inn & Suites Hagerstown

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Sleep Inn & Suites Hagerstown
2.0 of 5 Hotel   |   18216 Col Henry K Douglas Dr, Hagerstown, MD 21740   |  
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Choice Privileges Points
Ranked #9 of 21 Hotels in Hagerstown
Certificate of Excellence 2014
GreenLeadersBronze level
Baltimore, Maryland
Top Contributor
52 reviews 52 reviews
6 hotel reviews
Reviews in 21 cities Reviews in 21 cities
21 helpful votes 21 helpful votes
“Great price, nice and clean”
4 of 5 stars Reviewed June 20, 2014

Hadn't stayed at a Sleep Inn before and was pleasantly surprised..... Very clean, nice breakfast (although the breakfast area is a bit small and it does get crowded) and overall nice experience. The rooms are not huge- ours had no tub, only a shower, but it was very clean, comfy beds and quiet. Just down the road from the Outlets if you are into that and right behind a Cracker Barrel if you are into that. Very pleasant younger desk clerk. A great deal for the price.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John D, Front Office Manager at Sleep Inn & Suites Hagerstown, responded to this review, June 22, 2014
I want to apologize that you were not completely satisfied with your recent visit to our hotel. Sleep Inns are famous for their extended showers vice a tub. However we do have rooms with bath tubs for your use. I want to thank you for providing the comments. I will take these comments to help approve future visits of our guests..I sure hope you consider coming back to stay with us in the future..

Thank you,

John DelloStritto
Front Office Manager
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158 reviews from our community

Traveler rating
    68
    62
    19
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    3
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • Any
English first
Sharpsburg, Maryland
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed May 30, 2014

Started out fine, on a bi-daily basis for the first pre-paid week room keys changed, on both rooms so no coincidence there. 2nd week billing issues made clear to me when arriving from eating lunch, out loud and rather nasty in front of 4 other guests checking in "you credit card was declined" even though NO CREDIT CARD WAS BEING USED?, so locked out of room and checkout was not till next morning? Oh funny part manager at desk just apologized, but NOT for the front desks clerks rude demeanor and as if we were taking food from her mouth? Personally they have the wrong front desk help in the AM by popular vote (guests whom went to watch sporting event with me) Same week could hear water running in room for 2 days no sleep for me reported and on the 3rd day went to shower and water dripping through light fixture from room above which I had to locate and shut off water to toilet to stop further leaking, while maintenance was still at front desk? Yes first thing was desk was notified that water was coming through ceiling. Same week pet friendly hotel had dog barking (reported by myself and another guest) ALL DAY and into the night, so the guests and I left to go watch a sporting event elsewhere, but i guess you cannot be expected to actually watch the TV's that are in your room, you can only watch for 10-15 minute intervals then the channels re-set or some crazy thing. only irritating when you actually want to see the part skipped because of this annoyance. Constantly being locked from room even though week in advance (number 3) paid for, which I consider a real pain when done everyday. ONE housekeeper actually does job, the rest leave it to us(wondering what we pay for?)I like the novelty when they ask if we need service, sometimes asking my 7 year old whom has no clue so if he says no, guess what.... yes toilet not cleaned for the first 4 days till the awesome housekeeper came in. Again today, locked from room that is paid up 3 more nights, desk said my cellphone or something did it, um 2 separate cards in different locations? Overall probably the crappiest stay for a family flooded out of their home and paying to stay here and not wanting to relocate because it is the closest to my wife's job and 5 kids schools and best reason cannot find adjoining rooms any closer, apparently Hagerstowns' adjoining rooms are all booked till 2020. Best for last, as one of my children were using the concierge cart for belongings they were asked "what they were doing with it" and "we need those for checking in guests" and upon checking front lobby, 3 still at the front door and not 1 soul checking in. Breakfast is superb, staff in that area A-1 nice pool and spa. Laundry is 1 dryer and 1 washer always full so plan to wash clothes elsewhere as we have. I would not recommend this as a week or longer stay hotel to anyone and may not stay longer if the mysterious red bumps appear on my daughters legs again this evening.

  • Stayed May 2014, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yorktown, Virginia
Top Contributor
57 reviews 57 reviews
10 hotel reviews
Reviews in 23 cities Reviews in 23 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed May 30, 2014

stayed here one night. very quiet location. quaint view of grazing sheep right behind the hotel in the morning. room was on the smallish side but not bad. had no bathtub but had an excellent shower stall, the highlight of the room actually. breakfast was good, the coffee was way better than most chains. overall, very good place. we came here with our small dog and were looking for pet friendly places and this place did not disappoint.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John D, Front Office Manager at Sleep Inn & Suites Hagerstown, responded to this review, June 2, 2014
Thanks for the comments and hope to see you return soon to the Sleep Inn and Suites of Hagerstown MD
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San Antonio, Texas
1 review
4 of 5 stars Reviewed May 29, 2014

When we walked in the door Elisa made us feel at home and welcome. She even gave my wife a flower to bring to the room. The room was clean and comfortable and very quiet, on the first floor, which is a big plus for us. A lot of choices for breakfast--sausage and eggs, cereal, juice and coffee got the day started off great. We would like the option to have a queen size bed but that was the ONLY down side to our stay. If we get back to the area, the Sleep Inn will be our choice to stay the night.

Room Tip: Just tell them what you want. They are here to help you feel at home.
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  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John D, Front Office Manager at Sleep Inn & Suites Hagerstown, responded to this review, June 2, 2014
I am glad to hear that you enjoyed your stay at our hotel. Hope to see you return in the near future. Safe travels.......
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 28, 2014

It was a last minute trip and we didn't know what to expect. We were pleasantly surprised by the friendly staff, clean room and fabulous breakfast! Great, convenient location too! (Don't forget your bathing suits if you like to swim in their indoor pool!)

Room Tip: Facing the rear of the hotel, you'll get to see sheep grazing in a beautiful field! We loved wa...
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  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John D, Front Office Manager at Sleep Inn & Suites Hagerstown, responded to this review, May 30, 2014
I am glad to hear that you enjoyed your stay at our hotel. Hope to see you return in the near future. Safe travels.......
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canastota, New York
1 review
5 of 5 stars Reviewed May 14, 2014

Great place to stay. The rooms were clean and comfortable and the staff was so friendly. The free breakfast featured fruit, yogurt, blueberry waffles and much more. It was very tasty. The indoor pool was great and so was the hot tub. Very conveniently located close to shopping mall.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John D, Front Office Manager at Sleep Inn & Suites Hagerstown, responded to this review, May 19, 2014
Want to thank you for staying with our hotel. We are so happy that you have enjoyed your stay. We hope to see you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, Virginia
1 review
4 of 5 stars Reviewed May 8, 2014

Nice Place To Stay In Hagerstown. I'm Here A Couple Times A Week. The Rooms Are Very Nice And Clean, The Suites Are Large, And The Service Is Always Great. Year Around Indoor Pool Is A Nice Option. The Complementary Breakfast Is Pretty Decent Too.

The Only Real Problem Is The Internet Connection, It's Absolutely Horrible. Several Routers To Connect To And They All Seem To Bog Down Constantly. If You It Need For Work, Prepare Yourself For Lots Of Frustration. I Wish They Would Improve It.

  • Stayed May 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John D, Front Office Manager at Sleep Inn & Suites Hagerstown, responded to this review, May 10, 2014
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites Hagerstown.

Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding Internet access on your recent visit. I have shared your feedback with our General Manager to ensure we handle these types of situations differently in the future.

Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Hagerstown.

Kind Regards,

John DelloStritto
Front Office Manager
Sleep Inn & Suites Hagerstown MD
301-766-9449
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sleep Inn & Suites Hagerstown

Address: 18216 Col Henry K Douglas Dr, Hagerstown, MD 21740
Phone Number:
Location: United States > Maryland > Hagerstown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Hagerstown
#5 Business Hotel in Hagerstown
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Sleep Inn & Suites Hagerstown 2*
Number of rooms: 96
Reservation Options:
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Also Known As:
Sleep Hotel Hagerstown
Sleep Inn And Suites
Sleep Inn Hagerstown
Hagerstown Sleep Inn

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