Our trip from Cincinnati to New Jersey to visit family for Thanksgiving was cut short by weather. I called the HHonors operator who was awesome in getting us a room at the Hagerstown, MD, Hampton Inn. The Hamptons are like home to us whenever we travel. If we can't find a Hampton, we choose another Hilton brand. Upon checking in following a harrowing drive, Meghan made us feel like we were "home" again. The next morning, the weather cleared and Jennifer and Molly also treated us like family as we enjoyed the breakfast and ultimately checked. GREAT training by Hilton and awesome management by Velrose Simms! Another wonderful Hilton experience!