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“Good Stop” 3 of 5 stars
Review of Holiday Inn Express Hagerstown

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Holiday Inn Express Hagerstown
2.5 of 5 Hotel   |   241 Railway Lane, Hagerstown, MD 21740   |  
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Ranked #11 of 21 Hotels in Hagerstown
Watertown, New York
Contributor
20 reviews 20 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
1 helpful vote 1 helpful vote
“Good Stop”
3 of 5 stars Reviewed November 8, 2013

While traveling south we stayed at this hotel one night, mid-
week. We usually stop at Holiday Inn Express while traveling.
We initially were given a handicapped room which we didn't need. Upon requesting another room, with a better bed, the staff was helpful and pleasant. The second room was very clean and the hotel was quiet as it was mid-week. Breakfast food was typical and again staff was pleasant. It is situated conveniently right off Interstate 81and there are restaurants and shopping immediately available.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Travis S, General Manager at Holiday Inn Express Hagerstown, responded to this review, November 11, 2013
Thank you for taking the time to share your positive feedback regarding your recent stay with us on Trip Advisor. Our goal is to provide superior service and accommodations to each and every guest that stays with us. All of the staff takes great pride in knowing that their hard work and dedication is making a difference to our guests. Each survey we receive is reviewed and shared with every associate in an effort to improve the service and accommodations that we provide our guests. We thank you for your candid feedback, and hope that you will choose to stay with us should you visit the area again.
Sincerely,
Travis K Swatsworth
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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110 reviews from our community

Traveler rating
    35
    47
    19
    5
    4
See reviews for
41
24
7
19
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Morgantown, West Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed October 30, 2013

Good hospitality, check in was done in a minute and they provided mineral water and cookies as a Platinum rewards member. I liked the pool best, brake fast is also good. I did not like the bed, it is terrible and is like sleeping in a pit, I had back pain and was not able to sleep. Everything is good, except for the beds. We had two queens and both were of the same condition. I have travelled from east to west and stayed in several Holiday inn hotels and this was the worst bed I ever slept. so be I am giving 3 star rating.

Stayed October 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Travis S, General Manager at Holiday Inn Express Hagerstown, responded to this review, November 1, 2013
Thank you for taking the time to share your feedback regarding your most recent stay at our hotel. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. We will be replacing beds in the near future to ensure our guests comfort. Your willingness to share your thoughts with us is genuinely appreciated.

Sincerely,
Travis K Swatsworth
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Springfield, Massachusetts
Top Contributor
57 reviews 57 reviews
16 hotel reviews
Reviews in 25 cities Reviews in 25 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed September 2, 2013

As what you would expect from an HIE - well-kept, nice amenities, clean. It's kind of tucked away in an office park area -- my GPS routed me in a crazy way -- so don't be scared if yours seems to be sending you through a lot of parking lots! There are plenty of restaurants and other shops nearby and even though it's just off of 70 and 81, my room was quite quiet. If I was headed back through, I wouldn't hesitate to stay here again.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Travis S, General Manager at Holiday Inn Express Hagerstown, responded to this review, October 8, 2013
Thank You for the nice review and we would love to have you back again soon.
We love the feedback.

Sincerely,
Travis K Swatsworth, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Louisiana
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed August 18, 2013

The Hagerstown Holiday Inn Express is a standard HIE place. It's close to the interstate but quiet. Several restaurants and other stores are within walking distance. Check-in was super fast, maybe two minutes. The entire hotel is very clean. The room was large enough so that the four of us didn't feel too cramped. No issues during our overnight stay. I would definitely stay here again.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Travis S, General Manager at Holiday Inn Express Hagerstown, responded to this review, August 19, 2013
Thank you for the great review about our property and what we are close to and what we have to offer. I am so happy that you enjoyed our spacious rooms and that we provided a quick check-in and clean stay. Please come back and visit us again real soon.



Sincerely,
Travis K Swatsworth, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mt Holly
Top Contributor
76 reviews 76 reviews
25 hotel reviews
Reviews in 54 cities Reviews in 54 cities
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed August 12, 2013

We stay at this hotel about two to three times a year while traveling on business. It is clean, comfortable, reasonablly priced, and within walking distance to a couple breakfast, lunch and dinner spots.
I was not at all pleased to see they changed to a pet friendly hotel a few years ago, but they mangage to keep it quiet.
My biggest complaint is the pool. They have no control over the pool. This is the second time staying here, that we went to relax in the pool, and kids were acting like out of control animals. This time was the worst. We were there at the pool on Friday night, Aug. 9, 2013, and there were several adults sitting around a couple tables having a birthday party, and their 12 & 13 yr. old kids were running, diving, splashing, throwing balls, and shooting water guns in and around the pool and Jacuzzi, out of control, and with no respect to others or any of the parents paying attention or caring about their behavior. Two elderly people entered the pool and were sadly bullied out by the ignorant and disrespectful actions of the kids, and their ignorant parents for just letting them act like animals and do nothing.
Very nice hotel, but they need to monitor the pool more, and stop all the craziness.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Travis S, General Manager at Holiday Inn Express Hagerstown, responded to this review, August 19, 2013
Thank You for the feed back on our property and would like to offer you a sincere apology for the inappropriate use of our pool area. This has been addressed with my front desk team to ensure we monitor and control the misuse when the pool is being used. Our main goal is providing the best customer service possible and every guest should be able to enjoy the pool and relax with out kids running everywhere causing problems. Again apologize for the inconvenience this may have caused you and your family.I hope to have you all back again in the near future.


Sincerely,
Travis K Swatsworth, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Painesville Ohio
Top Contributor
57 reviews 57 reviews
15 hotel reviews
Reviews in 29 cities Reviews in 29 cities
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed August 9, 2013

This hotel is in a great location, easy to get to and many stores and restaurants near by.
Has a very good free hot breakfast, friendly staff, nice pool and a great hot tub. Pillows where comfortable but the beds mattress was a little to hard for me. Also free Internet but was kind of slow.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Travis S, General Manager at Holiday Inn Express Hagerstown, responded to this review, August 19, 2013
Thank You for taking the time to write a review about our property. We hope to have you all back again soon,

Sincerely,
Travis K Swatsworth
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 5, 2013

My stay was good. It was located near shopping, gas stations and restaurants and it was easy to get back on 81. The people at the desk were very nice. They offer refreshments before you check in and breakfast before you leave.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Travis S, General Manager at Holiday Inn Express Hagerstown, responded to this review, August 14, 2013
Thank You for the nice review, we strive excellence and love to hear feed back. We hope to have you back again soon.


Sincerely,
Travis K Swatsworth, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hagerstown

Address: 241 Railway Lane, Hagerstown, MD 21740
Phone Number:
Location: United States > Maryland > Hagerstown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 21 Hotels in Hagerstown
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hagerstown 2.5*
Number of rooms: 84
Official Description (provided by the hotel):
The Holiday Inn Express Hotel and Suites offers all the modern comforts at our affordable hotel exuding luxury through beautifully decorated rooms. Each spacious, moderately priced room and suite offer ample amenities, including whirlpool spa suites, a fitness room, complimentary HSIA, indoor pool and spa, complimentary hot breakfast and an executive meeting center. Seeing is believing! We are conveniently located off Interstate 81 at exit 5A, just 1/2 mile north of Interstate 70 and close to three major airports (IAD, BWI, DCA). We are just 1 hour to Baltimore and 1.5 hours to Washington DC, and major companies such as Citicorp, First Data, JLG/Oshkosh, Staples, Volvo (Mack), Manitowoc/Grove, Washington County Hospital are just minutes away. You'll enjoy easy access to restaurants, Prime Outlets and Valley Mall shopping, and attractions such as Maryland Theater, Antietam National Battlefield, C&O National Historic Park, Hagerstown Speedway, Hagerstown Suns, Charlestown Raceway, Whitetail Ski Resort and much more. Holiday Inn Express Hotel and Suites is the perfect hotel for tour groups, wedding groups, small business conferences, or a just weekend getaway. You will love our AAA Three Diamond Award-winning hotel. ... more   less 
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Also Known As:
Holiday Inn Express Hagerstown Hotel Hagerstown
Holiday Inn Hagerstown

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