Drive on...as in, drive to another exit and find a different hotel. We stopped at this hotel based mainly on the location being about halfway between our home and our destination. We found it using the HI Express mobile app, and did not have a reservation upon arrival.
First, the desk clerk at check-in was inattentive and inefficient to say the least. He acted almost put out to have to deal with a customer, and further bothered when asked to look up our priority points member number. To top it off, my wife had to ask him if we would get cookies and water because we were members, despite having just watched the other clerk freely offer those items to the customer checking in next to us.
Second, and even worse, the air conditioning in our room was terrible. Unfortunately we did not realize the problem until very late at night. When my wife mentioned the problem to the manager at the desk in the morning, he offered only a weak apology and a reply about replacing all of the units in the next few weeks.
We have stayed in HI Express hotels across the country over the past ten years, generally with good results. In all that time, we've never seen such poor service from front desk personnel on both ends of a visit. We will not stay at this one again.
- Official Description (provided by the hotel):
- The Holiday Inn Express Hotel and Suites offers all the modern comforts at our affordable hotel exuding luxury through beautifully decorated rooms. Each spacious, moderately priced room and suite offer ample amenities, including whirlpool spa suites, a fitness room, complimentary HSIA, indoor pool and spa, complimentary hot breakfast and an executive meeting center. Seeing is believing! We are conveniently located off Interstate 81 at exit 5A, just 1/2 mile north of Interstate 70 and close to three major airports (IAD, BWI, DCA). We are just 1 hour to Baltimore and 1.5 hours to Washington DC, and major companies such as Citicorp, First Data, JLG/Oshkosh, Staples, Volvo (Mack), Manitowoc/Grove, Washington County Hospital are just minutes away. You'll enjoy easy access to restaurants, Prime Outlets and Valley Mall shopping, and attractions such as Maryland Theater, Antietam National Battlefield, C&O National Historic Park, Hagerstown Speedway, Hagerstown Suns, Charlestown Raceway, Whitetail Ski Resort and much more. Holiday Inn Express Hotel and Suites is the perfect hotel for tour groups, wedding groups, small business conferences, or a just weekend getaway. You will love our AAA Three Diamond Award-winning hotel. ... more less
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- Also Known As:
- Holiday Inn Express Hagerstown Hotel Hagerstown
- Holiday Inn Hagerstown