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“Good Value” 4 of 5 stars
Review of Holiday Inn Express Hagerstown

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Holiday Inn Express Hagerstown
2.5 of 5 Hotel   |   241 Railway Lane, Hagerstown, MD 21740   |  
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Ranked #12 of 21 hotels in Hagerstown
Washington DC, District of Columbia
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Good Value”
4 of 5 stars Reviewed January 19, 2013

Our room was clean, and the front desk service was friendly and efficient. We stayed in the whirlpool suite, and it was great. The breakfast was one of the best complementary hotel breakfasts that we've ever had - lots of variety and well-staffed. We will definitely stay here again if we are in the area.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Travis S, General Manager at Holiday Inn Express Hagerstown, responded to this review, January 23, 2013
Thank You for the wonderful feedback about our Hotel. We appreciate the feedback letting our future guests know how clean our rooms are and how nice our compementary breakfast is. Our staff works hard and puts great pride in their efforts daily to ensure our guests are comfortable and feel right at home. We would love to have you and your family back again soon and look forward to seeing you again.

Travis K Swatsworth, GM
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96 people have reviewed this hotel

Traveler rating
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    5
    4
See reviews for
38
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
New York City, New York
Top Contributor
57 reviews 57 reviews
24 hotel reviews
Reviews in 26 cities Reviews in 26 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed January 19, 2013

Great facilities. Big rooms, good pool, small but nice jacuzzi/hot tube and great common room for breakfast and lounging. Small gym nice too. Staff friendly. In the middle of running malls. Especially good for pooch toting travelers. Note: the booking sites are listing pets allowed at hotels that wont have them. This one will! Reasonable 25. fee. Enjoy!

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Travis S, General Manager at Holiday Inn Express Hagerstown, responded to this review, January 23, 2013
Thank You for the the comments about our hotel on Trip Advisor... We appreciate the great feedback which allow our guests to see that we are a pet friendly hotel and that we aim to please and make our guests feel welcomed and right at home. We cant wait to have you back again soon.

Travis K Swatsworth, GM
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New York
Top Contributor
77 reviews 77 reviews
21 hotel reviews
Reviews in 31 cities Reviews in 31 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed December 26, 2012

Nearing the end of our journey from LA to NY with dog, we chose this Holiday Inn because the nearby Best Western, the chain we thought was 100% pet friendly, wasn't pet friendly in this location. The switch to Holiday Inn worked well. The room was comfortable and well-outfitted with fluffy pillows, good mattress and clean white bedding. There was also free wi-fi and a big desk and desk chair. The parking lot abutted a number of food chains and that was very welcome on a rainy blustery night. Breakfast was a buffet with a wide selection to satisfy all proclivities.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Travis S, General Manager at Holiday Inn Express Hagerstown, responded to this review, December 27, 2012
We at the Holiday Inn Express are grateful for your comments and would love to have your family and pets back anyday. Best wishes through the Holiday Season.

Sincerely,
Travis K Swatsworth, GM
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Bakersfield, California
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 2, 2012

Rooms were spacious and clean. Staff was okay. Breakfast attendant was nice and helped us find everything we needed. We enjoyed our stay overall and would return. Hotel allows pets, we didn't bring ours along but maybe next time if we pass through.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Travis S, General Manager at Holiday Inn Express Hagerstown, responded to this review, December 5, 2012
Thank You for taking the time to share helpful information about our Hotel. I'm grateful for the nice review which helps providing info for our guests looking for a place to stay and also helps us improve our Operation. We hope to have you back again soon.

Happy Holidays,
Travis K Swatsworth, GM
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Orangeville, Canada
Senior Contributor
36 reviews 36 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed November 25, 2012

This pet friendly hotel is located right off the highway next to a variety of restaurants including two right next to the hotel - Buffalo Wild Wing & Outback. Breakfast had a variety of hot and cold foods, better than most Holiday Inn Express. Breakfast started at 6am, even on the weekend!
We stayed twice in November 2012 and both times the hotel was busy. We were surprised how quiet our room was. The room was clean and the beds were comfortable.There is a mall on the other side fo the highway and a Prime Outlets 10 minutes away. Lots of on side parking and 2 luggage carts! The staff was friendly. Highly recommended Holiday Inn Express!

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Travis S, General Manager at Holiday Inn Express Hagerstown, responded to this review, November 29, 2012
Thank You for the wonderful comments and detailed review that you had given for our hotel. This is helpful information to all who are on business or just traveling through with what our hotel offers and what local businesses are near and convenient. We at the Holiday Inn Express hope to have you back again soon. Take Care and Happy Holidays.

Sincerely,
Travis K Swatsworth, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St Charles, Maryland
Top Contributor
51 reviews 51 reviews
25 hotel reviews
Reviews in 29 cities Reviews in 29 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed October 27, 2012

Great location in Hagerstown, stayed there while in town on business. Room was ready when I arrived and upgraded because of my Platinum Priority Club level. I always appreciate when I am given a bottle of water when I arrive especially after a long drive from northern PA. Room was clean and on higher floor as I prefer with microwave, small refrig and coffee maker. Desk clerk, Candy was very professional and helpful with recommendation of local eateries and discount coupon. Hotel is located next to Outback Steak House and Buffalo Wild Wings (walking distance) or you can go a little more down the street for a Sakura's and other restaurants. Surrounded by shopping centers and other places to eat on a short drive. Hotel offers nice breakfast with some variety and fresh fruit. Also has pool and fitness center. Would definitely stay there next time I'm in Hagerstown but would prefer a room in front and not over the room heating system but did not effect my sleep. Good choice on business trip this week and convenient to work location!

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Travis S, General Manager at Holiday Inn Express Hagerstown, responded to this review, October 29, 2012
Thank You so much for the wonderful review and pointing out all the great places to eat with in our area and giving sone good feedback about our facility. As the GM it's my goal to ensure that all guest's are able to relax and feel right at home. Your review will help other travelers get a better idea of what we have to offer and that we aim to please. On behalf of the Holiday Inn Express I thank you again and would love to have you back again soon.

Sincerely,
Travis K Swatsworth, GM
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Iowa City, Iowa
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed September 24, 2012

This was a very attractive HIE with a superb breakfast area. The room was very clean and attractive. The staff was courteous and helpful. After a long day of travels, this was a great place for our stop-over before heading back on the road the next morning. The breakfast spread had a multitude of hot and cold choices - and it was a great way to start the day. The walking convenience to the Outback Steakhouse and Buffalo Wild Wings was appreciated after a long day in the car. You won't go wrong staying here - I would rate it as much nicer than a typical Holiday Inn Express but also a little pricier.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Travis S, General Manager at Holiday Inn Express Hagerstown, responded to this review, September 26, 2012
Ms. Cindy Collie,

Thank You for the comments on Trip Advisor. The team at the Holiday Inn Express appreciate your feedback so we can continue to aim for excellence ensuring our guests are right at home and are relaxed and rested for their stay with us. I'm happy to hear you enjoyed our breakfast bar and we would love to have you and your family back again soon.

Sincerely,
Travis K Swatsworth, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express Hagerstown

Address: 241 Railway Lane, Hagerstown, MD 21740
Phone Number:
Location: United States > Maryland > Hagerstown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 21 hotels in Hagerstown
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hagerstown 2.5*
Official Description (provided by the hotel):
The Holiday Inn Express Hotel and Suites offers all the modern comforts at our affordable hotel exuding luxury through beautifully decorated rooms. Each spacious, moderately priced room and suite offer ample amenities, including whirlpool spa suites, a fitness room, complimentary HSIA, indoor pool and spa, complimentary hot breakfast and an executive meeting center. Seeing is believing! We are conveniently located off Interstate 81 at exit 5A, just 1/2 mile north of Interstate 70 and close to three major airports (IAD, BWI, DCA). We are just 1 hour to Baltimore and 1.5 hours to Washington DC, and major companies such as Citicorp, First Data, JLG/Oshkosh, Staples, Volvo (Mack), Manitowoc/Grove, Washington County Hospital are just minutes away. You'll enjoy easy access to restaurants, Prime Outlets and Valley Mall shopping, and attractions such as Maryland Theater, Antietam National Battlefield, C&O National Historic Park, Hagerstown Speedway, Hagerstown Suns, Charlestown Raceway, Whitetail Ski Resort and much more. Holiday Inn Express Hotel and Suites is the perfect hotel for tour groups, wedding groups, small business conferences, or a just weekend getaway. You will love our AAA Three Diamond Award-winning hotel. ... more   less 
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Also Known As:
Holiday Inn Express Hagerstown Hotel Hagerstown
Holiday Inn Hagerstown

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