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Hagerstown Hotel and Convention Center: Traveler Reviews

1910 Dual Highway, Hagerstown, MD 21740
Hotel amenities
Hagerstown Hotel and Convention Center
Ranked #12 of 21 hotels in Hagerstown
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47 reviews from our community

    Trip type
Traveler rating
    25
    8
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    2
Date Rating
Washington DC, District of Columbia
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
“Staff Friendly; Room okay”
4 of 5 stars Reviewed May 31, 2012

The entire staff was friendly almost to a fault! They were great! No problems making a reservation online and checking in. I stayed on the first floor, which must have been previous smoking rooms because the entire hallway smelled heavy of cigarette smoke. Once in my room, the smell wasn't bad. I had two double beds. The room was cozy and nice. It didn't have a microwave oven or small refrig, but it did have cable TV, A/C, and free internet. Also included was a ticket per adult for a free breakfast in the morning. The shower and sink worked well, no issue. The TV had two remotes, one for the cable and one for the TV. The TV needs to be set on Ch3. When I settled in for the night, I moved the chair in front of the A/C so the air wouldn't blow on my face at night. I found candy wrappers and nacho cheese chips under the chair and either cat or dog dookie in the back corner. But, there were no live bugs, nothing crawling around. The sheets were clean and so were the towels. The breakfast was a sit down, order off the menu. There were several choices (pancake breakfast, fruit and cereal, egg breakfast or waffle bar). I elected to have the waffle bar, which was make my own waffles. They had a bowl of blueberries, whipped cream and butter to go with the waffles. This was included in the breakfast ticket. The family ordered the pancakes. I wasn't sure how this situation worked with gratuity so I left a tip afterwards. The pool was closed, no water in it, which surprised me since it was Memorial Day weekend. But, I was there for one night and just needed a clean room and a good breakfast for the next day. I got both. I'd stay again because the price was very good and the staff was very friendly.

  • Stayed May 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
Ask BrotherO about Hagerstown Hotel and Convention Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stacey S, General Manager at Hagerstown Hotel and Convention Center, responded to this review
June 5, 2012
Thank you for staying with us! I am so happy to hear our staff did an oustanding job with customer service. We take pride in our warm hospitality. We know with an older property we need to be at our best with customer service. Your comments mean a great deal to the staff who truly love what they do and it shows with the many comments guests have shared about our committment to hospitality. I do have to applogize that the room had a few items left from a previous guest. We strive for high levels of cleanliness and anything missed is taken seriously. I do have to also note that the televisions can be a little tricky. With new upgrades this will be eliminated in the future. Thank again for staying with us on a busy and challenging weekend with no pool! We did experience a set back in the opening and having it ready.

Sincerely,
Stacey Schuhardt
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City, Missouri
2 reviews
4 helpful votes 4 helpful votes
“So surprised!”
5 of 5 stars Reviewed May 12, 2012

I stopped here with my husband on our way to Conn. and found this hotel on trip advisor. We were looking for good reviews and a great price. A little nervous about not staying at our typical Name brands but very thankful we gave it a shot! It is older and not all the fancy amenities but a staff and service like any top hotel we've ever stayed at. They do it right! Location was great right off the highway too. Will stay on our way back through.

Room Tip: Don't go to just watch tv. Not the newest tvs but we were in the lounge most of time so didn'...
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  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
Ask valarie S about Hagerstown Hotel and Convention Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stacey S, General Manager at Hagerstown Hotel and Convention Center, responded to this review
May 23, 2012
Thank you for your time in sharing your experience with us online. It has meant a great deal to our staff to see that our friendly hospitaity has...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
3 helpful votes 3 helpful votes
“Great stay, Great staff!”
5 of 5 stars Reviewed May 4, 2012 via mobile

Had a wonderful stay, And the food in the restaurant was great.had a staff worker (Jay)help us with our bags. He made us feel like we were at home. A must stay in Hagerstown!!!

  • Stayed April 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
Ask Rogteelm about Hagerstown Hotel and Convention Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stacey S, General Manager at Hagerstown Hotel and Convention Center, responded to this review
May 11, 2012
I am so happy to see you enjoyed your stay and felt at home with us! We do have a great staff and I want to thank you for acknowleding one of our...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dover NJ
1 review
4 helpful votes 4 helpful votes
“Civil War Sminar”
5 of 5 stars Reviewed April 23, 2012

I stayed at the HHCC for last weeks Civil War Seminar. I had a wonderful stay at the hotel. The convention facilities and food were excellent. The rooms were clean and quiet. The staff was very friendly and helpful. They showed a high level of professionalism. I am glad I had the oportunity to stay at this hotel. This hotel ranks with other ones twice the price. Keep up the good work.

A suggestion:
It would be nice to have coffee available in the lobby and a Fitness Center available.

  • Stayed April 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
Ask David L about Hagerstown Hotel and Convention Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stacey S, General Manager at Hagerstown Hotel and Convention Center, responded to this review
April 25, 2012
David,

I am so happy to know you enjoyed the seminars and the hotel. It is always a pleasure to read such positive feedback from our guests. We...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chapel Hill, NC
1 review
4 helpful votes 4 helpful votes
“A most welcome surprise at the end of a long day”
5 of 5 stars Reviewed April 11, 2012

After working all day and then driving 6.5 hours on the I 81 route to NYC, we found HHCC in an interstate coupon book and their ad stood out above the others. BUT the late night desk staff proved they were more than a coupon ad. Then we get to the room and it was immaculate; the decor, the amenities, the condition, the cleanliness, the bed and the pillows. Everything was beyond our expectations! Then we went to the free breakfast expecting a bowl of cereal, sweet roll or bagel, etc. only to be seated in nice restaurant and presented a menu. We thought we must have misunderstood the "free" breakfast and ordered from the menu: eggs, bacon, tomatoes, potatoes, juice, everything we could ask for and NO CHECK! It was FREE. DO yourself a favor and make this your hotel in Hagerstown! You won't be disappointed.

Room Tip: Just check in, you'll get a great room!
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  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
Ask Robert H about Hagerstown Hotel and Convention Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stacey S, General Manager at Hagerstown Hotel and Convention Center, responded to this review
April 12, 2012
Robert,

How wonderful to read such a positive review of our hotel. We can't thank you enough for sharing your experience with everyone. It is our expectation to deliver our warm hospitality and a clean place to feel at home for the night to each and every guest that stays with us. Your comments were well received with excitement by the staff who hopes to be able to once again deliver the same hospitality to you.

Thank you again for your feedback and we hope you visit us again soon!

Best Regards,
Stacey Schuhardt
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hagerstown Hotel and Convention Center

Also Known As:
Hagerstown Hotel
Hagerstown Hotel Hagerstown
Address: 1910 Dual Highway, Hagerstown, MD 21740
Region: United States > Maryland > Hagerstown
Amenities:
Bar/Lounge Business Center Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotels in Hagerstown
#6 Business Hotels in Hagerstown
Price Range: $
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