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“Friendly staff” 4 of 5 stars
Review of Holiday Inn Express Kent Island

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Holiday Inn Express Kent Island
2.5 of 5 Hotel   |   1020 Kent Narrows Rd., Grasonville, MD 21638   |  
Hotel amenities
Ranked #2 of 5 Hotels in Grasonville
Certificate of Excellence
Annapolis, Maryland
Level Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Friendly staff”
4 of 5 stars Reviewed August 26, 2013

We take trip over to Kent Narrows a couple of times a year for a quick get-away and Holiday Inn Express is always a pleasant stay. The staff are very friendly and have a lot of information about the area. The rooms are always clean and while they do offer free Wi-Fi, they don't have any docking stations or computer connections in the rooms.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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164 reviews from our community

Traveler rating
    82
    45
    21
    10
    6
See reviews for
38
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
Englewood, Florida
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed August 25, 2013

Looking for a great, affordable, waterfront hotel near Annapolis? This is a terrific option. You can't walk to the nearby restaurants that feature fabulous crab dishes and waterfront locations, but they are really close by and easy to drive to. The hotel has a nice location with a waterside pool, and all of the normal Holiday Inn Express amenities. Give it a try. You won't be sorry.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
5 of 5 stars Reviewed July 24, 2013 via mobile

This hotel was very nice. It's rooms were clean, and the breakfast was delicious. Overall their were no problems at all. The staff even let us stay past the check out time❗❗❗❗. I'd recommend this hotel for a 3 night stay.

  • Stayed August 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scotch Plains, New Jersey
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 5, 2013

we are 'Rewards' customers and booked this on our trip home from a Baltimore family wedding....it was such a pleasant surprise that after having a great seafood dinner a short walk from the hotel , we tried to arrange to stay another night....however , the next hotel would not accomodate us (Rehoboth HIEX)...rules are rules , but I think the words 'Priority Member' should carry more 'cache'.Think it was because it was the rainiest June/July ever. The manager was the most amiable, accomodating person , made us feel like old friends,even though we arrived early , he personnally went and check a room that was his favorite to see if it was cleaned. The room had a great water view and it was very quiet,the grounds are very well kept and the back deck and dock were wonderful. It will be our regular stop when we get back that way.

Room Tip: rooms on the higher floors and in the back are the best,great view....sunrises and watercraft.
See more room tips
  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 24, 2013 via mobile

This hotel is in a Great location near restaurants, bars, and a perfect walking trail. It has a Beautiful waterfront view. Rooms were Very clean. Friendly staff. And you can't beat the breakfast at Holiday Inn Express! We would definitely stay here again.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Lakeland, Florida
Level Contributor
156 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
1 of 5 stars Reviewed June 15, 2013

We had reservations to this hotel, even read the reviews before booking. However, we wish we would have made another choice. We arrived early enough to stay somewhere else, but the hotels cancellation policy is 4pm the day before arrival, so once you are there you are locked in to pay them.

The lobby area and the staff were ok. We were told coffee was available 24/7, went to fill my cup, no coffee. Went back down in an hour, no coffee. The entire second floor hallway had a terrible odor, horrible stains on carpet, and caused a gag reflex when we stepped off the elevator. The rooms were dated and worn, looks like they specialize in construction workers on extended stays. The beds were SOFT with no support.

Hard to believe they still have the Holiday Inn brand.

  • Stayed June 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Kent Island, responded to this review, June 27, 2013
Dear dcsteve56,

We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. Please accept our sincere apology for the shortcomings you experienced during your stay and we regret our hotel did not live up to your expectations. Though we would prefer you had a better experience at our hotel, we would like to thank you for sharing your thoughts and I hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Joel B
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glenolden, Pennsylvania
Level Contributor
52 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
4 of 5 stars Reviewed June 2, 2013

Just an over night stop on a trip, and this hotel was a pleasant surprize. A bit dated, but they more than make up for it with decent rooms, a great location, and super friendly staff. The location is right off the highway, and there are at least 6 great bars/restaurants right on the water. Definitely worth another trip for a few days. There is a small pool and grassy area, and a nice little dock that juts into the lagoon.

Room Tip: Ask for a room with a water view in the back. It over looks a real nice little harbor.
See more room tips
  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Kent Island

Address: 1020 Kent Narrows Rd., Grasonville, MD 21638
Location: United States > Maryland > Grasonville
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in Grasonville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Kent Island 2.5*
Number of rooms: 76
Official Description (provided by the hotel):
Direct waterfront hotel on the Chesapeake Bay. Hot breakfast included with your stay, everyday. Observation Deck and Pier to get close to the Bay. Walking distance to all the restaurants and nightlife The Narrows offer. ... more   less 
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Also Known As:
Holiday Inn Express Kent Island Hotel Grasonville
Holiday Inn Grasonville
Holiday Inn Express Grasonville
Grasonville Holiday Inn

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