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“Weekend” 4 of 5 stars
Review of BEST WESTERN Kent Narrows Inn

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BEST WESTERN Kent Narrows Inn
3101 Main Street, Grasonville, MD 21638 (Formerly Comfort Inn Kent Narrows)   |  
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Ranked #4 of 5 hotels in Grasonville
Little egg harbor
1 review
“Weekend”
4 of 5 stars Reviewed November 10, 2013

Clean, bright, hotel,,relaxing area in the mid fall,changed room from highway side to marina side. Quieter side we thought, it seemed to be a good move, better view also. Was not a problem to change and the front desk was very helpful.

Room Tip: Did not have,Restaurant,or room service,marina side is best side of hotel
See more room tips
  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichelleGuests, Guest Relations Manager at BEST WESTERN Kent Narrows Inn, responded to this review, November 12, 2013
Thanks so much for your review of your weekend getaway at our hotel. We are so happy to hear that you found our hotel to be clean and relaxing and our staff helpful. Providing a clean hotel and warm, welcoming service are two of our top priorities. Our goal is to always welcome our guests to the hotel as if they were a guest in our own home. Great to hear that you were able to enjoy the view from the bayside of the hotel. We have had some spectacular sunsets over the past week - our guests have been lining up on the balconies to take pictures!

While we do not have a restaurant/lounge on-site, the hotel is surrounded by 9 restaurants and dock bars that are all within walking distance of the hotel....and they are all fabulous! Each has their own "personality" and our guests all seem to find their favorite - that keeps them coming back again and again.

Thank you again for sharing your positive experience with others in the TripAdvisor community. We hope to welcome you back again soon!
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157 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Any
English first
Chardon, United States
1 review
4 of 5 stars Reviewed November 5, 2013

Staff very courteous. Location great for heading to Easton, St. Michaels or Wye Island. We had a problem where one of our friends was injured. His stay had to be extended and ours shortened. Staff was very accommodating and sympathic. Went above and beyond.

  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichelleGuests, Guest Relations Manager at BEST WESTERN Kent Narrows Inn, responded to this review, November 6, 2013
Thank you for your very kind review of your recent stay at our hotel. We were so very sorry to hear about your friend's injury at your event. Thank you so much for taking the time to compliment our staff. Everyone on our team truly does love welcoming our guests as if they were a guest in their own home. We were happy to be of assistance to your group during this difficult time.

Thank you for mentioning how convenient our location is for those who may be traveling to Easton, St. Michaels or Wye Island. Many guests love our central location for visiting popular destinations on the Eastern Shore.

We will look forward to welcoming your group back again next year! Thank you again for sharing your positive experience with the TripAdvisor community.
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1 review
4 of 5 stars Reviewed October 24, 2013 via mobile

A few minutes from Annapolis via the Chesapeake Bay Bridge. The hotel is within walking distance of 7 restaurant which specialize in seafood. Make sure you ask for a room facing Kent Narrows and enjoy some view.

  • Stayed October 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichelleGuests, Guest Relations Manager at BEST WESTERN Kent Narrows Inn, responded to this review, November 4, 2013
Thank you so much for your review of your recent stay at our hotel. We are so pleased to hear that you enjoyed the convenience of our location. Lots of our guests really love the fact that they can arrive at the hotel, park their car and are able to walk to all of the great restaurants and dock bars around us. Yes, the rooms on the bayside (particularly the 3rd and 4th floors) - provide a great view of the water! We get some spectacular sunsets this time of year!

Thank you again for sharing your positive experience with others on TripAdvisor. We hope you will come back and see us again soon.
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Magnolia, United States
1 review
2 of 5 stars Reviewed October 18, 2013

Hotel was extremely overpriced for a room that has not been updated in 20 to 30 years. The bathrooms were clean and the bed linens were fine. Rest of the room had old old carpet that stunk. This is a pet hotel so it needs to be updated more often. Never again...drive somewhere else. Does have good restaurants within walking distance. The breakfast was good and the staff at the breakfast room was friendly and helpful. Front desk staff are slow. Never knew someone had left something for us at the desk. No call or message so we ended up not picking it up since they didn't tell us until day 2 when we were headed to a wedding. Internet shows lovely pool and spa - the water in both is a little green for me and I had a built in pool for years. Not sure why but didn't want to get in. This was one of the reasons we chose this over the Sleep Inn. Bad decision.

  • Stayed October 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichelleGuests, Guest Relations Manager at BEST WESTERN Kent Narrows Inn, responded to this review, October 19, 2013
Thank you for your review of your recent stay at our hotel. While it is never easy to get less than complimentary feedback – we welcome all feedback from our guests. It is through this process that we are better able to serve our future guests. Thank you for your nice compliments regarding the friendly and helpful service that you received from our breakfast hostess and the quality of our complimentary breakfast buffet. We are also happy to hear that you were pleased with the cleanliness of your bathroom and the bed linens.

We would like to apologize that you did not receive notification about your gift bag until day two of your stay with us. We are also sorry to hear that you were disappointed with the overall quality of your hotel room. We complete updates to the hotel each year. For instance over the past 5 years, we have installed new carpet, new bedding and new flat screen televisions in all of our guest rooms. We also upgraded our high speed internet access throughout the hotel to keep up with the current technology trends. We are currently in the process of detailing our property upgrade plans for the next 2 years. We are sorry that there was a pet odor in your suite. Our goal is also for all of our rooms to smell fresh and clean at all times (even if they are a pet friendly room). We have a professional carpet cleaning company that cleans a group of rooms each month. I will make sure this suite is cleaned on his next monthly rotation (which will happen next week). In regards to the pool water color, our pool chemicals are tested multiple times per day to ensure that they are within the standard levels. If the chemicals are out of balance, we close the pool until the chemicals are at the appropriate levels. Again, we do truly appreciate your feedback. It has been shared with all of our staff so we can continue to improve for future guests.
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Travelers are raving about these Grasonville hotels

omaha, United States
1 review
5 of 5 stars Reviewed October 18, 2013

Had a wonderful time very friendly and pleasant staff would recommend to all. beautiful views easy to get to interstate and to all the shopping. Good breakfast snacks swimming pool. internet lots of resturants to choose from can't say enough about how nice the staff was and helpful...

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichelleGuests, Guest Relations Manager at BEST WESTERN Kent Narrows Inn, responded to this review, October 19, 2013
Thank you so much for your review of your recent stay with us...and for the "10 Stars" Rating - what an honor! We are so happy to hear that you enjoyed your stay with us. It is always so nice to get feedback regarding how helpful and friendly our staff is. Our team really does love welcoming our guests to the hotel as if they were a guest in their own home. It is great to hear that you received such a warm welcome. It is also nice to receive your positive feedback about our complimentary breakfast buffet and the indoor heated pool. Many of our guests love our location - with easy access off Route 50, walking distance to restaurants and bars and a short drive to a great outlet mall! We hope you will come back and see us again soon!
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A TripAdvisor Member
2 of 5 stars Reviewed October 14, 2013

We stayed here on 10-11-13 was supposed to stay for three nights ended up moving over to Hilton on second day and just paying for both rooms because they require 48 hour notice. Upon entering the room immediately I noticed white crusty stains on the bed skirt. The bed was hard as if I could sleep, the hotel is situated under a highway overpass (very loud). In the very small room there is no closet or dresser just a small bar next to the sink for us to hang our garments on (not adequate). The pool was green and cloudy we wouldn't let our daughter swim (thanks for that meltdown). Smoking maids outside our room was fun to walk through. Only saving grace was free breakfast, it was decent with lots of choices.

  • Stayed October 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond, VA
Top Contributor
69 reviews 69 reviews
25 hotel reviews
Reviews in 20 cities Reviews in 20 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed October 6, 2013

Upon arriving we were greated by an extremely friendly clerk. She was able to provide us a room away from the highway and change us to a nonsmoking room. I was worried as some of the reviews had been less than flattering, but we were plesantly surprised. This is an older property that has been well maintained. Our room was extremely clean and the bed was very comfortable. The only downside was some of the furnature is a little shop worn and there was a stain on the seat of the desk chair.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichelleGuests, Guest Relations Manager at BEST WESTERN Kent Narrows Inn, responded to this review, October 19, 2013
Thank you so much for taking the time to provide feedback on your recent stay. We are so happy that you were so pleasantly surprised! Thank you for taking the time to complement our front desk clerk who checked you in. I am so happy to hear that she provided you with such a warm welcome and was able to upgrade your room location for you. Thank you as well for the positive feedback regarding the cleanliness and maintenance of the hotel. Providing a clean hotel and friendly service are two of our top priorities! We appreciate your honest feedback regarding the stain on the desk chair. I have notified our housekeeping team so they can double check all of the chairs and deep clean as needed.
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Additional Information about BEST WESTERN Kent Narrows Inn

Address: 3101 Main Street, Grasonville, MD 21638 (Formerly Comfort Inn Kent Narrows)
Phone Number:
Location: United States > Maryland > Grasonville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 5 hotels in Grasonville
Price Range (Based on Average Rates): $$
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Also Known As:
Best Western Kent Narrows Hotel Grasonville
Best Western Grasonville
Kent Narrows
Grasonville Best Western

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