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“10 stars” 5 of 5 stars
Review of BEST WESTERN Kent Narrows Inn

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BEST WESTERN Kent Narrows Inn
2.0 of 5 Hotel   |   3101 Main Street, Grasonville, MD 21638 (Formerly Comfort Inn Kent Narrows)   |  
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Ranked #4 of 5 Hotels in Grasonville
omaha, United States
1 review
“10 stars”
5 of 5 stars Reviewed October 18, 2013

Had a wonderful time very friendly and pleasant staff would recommend to all. beautiful views easy to get to interstate and to all the shopping. Good breakfast snacks swimming pool. internet lots of resturants to choose from can't say enough about how nice the staff was and helpful...

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichelleGuests, Guest Relations Manager at BEST WESTERN Kent Narrows Inn, responded to this review, October 19, 2013
Thank you so much for your review of your recent stay with us...and for the "10 Stars" Rating - what an honor! We are so happy to hear that you enjoyed your stay with us. It is always so nice to get feedback regarding how helpful and friendly our staff is. Our team really does love welcoming our guests to the hotel as if they were a guest in their own home. It is great to hear that you received such a warm welcome. It is also nice to receive your positive feedback about our complimentary breakfast buffet and the indoor heated pool. Many of our guests love our location - with easy access off Route 50, walking distance to restaurants and bars and a short drive to a great outlet mall! We hope you will come back and see us again soon!
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213 reviews from our community

Traveler rating
    57
    58
    35
    35
    28
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
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  • English first
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English first
A TripAdvisor Member
2 of 5 stars Reviewed October 14, 2013

We stayed here on 10-11-13 was supposed to stay for three nights ended up moving over to Hilton on second day and just paying for both rooms because they require 48 hour notice. Upon entering the room immediately I noticed white crusty stains on the bed skirt. The bed was hard as if I could sleep, the hotel is situated under a highway overpass (very loud). In the very small room there is no closet or dresser just a small bar next to the sink for us to hang our garments on (not adequate). The pool was green and cloudy we wouldn't let our daughter swim (thanks for that meltdown). Smoking maids outside our room was fun to walk through. Only saving grace was free breakfast, it was decent with lots of choices.

  • Stayed October 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Grasonville hotels

Richmond, VA
Top Contributor
79 reviews 79 reviews
25 hotel reviews
Reviews in 21 cities Reviews in 21 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed October 6, 2013

Upon arriving we were greated by an extremely friendly clerk. She was able to provide us a room away from the highway and change us to a nonsmoking room. I was worried as some of the reviews had been less than flattering, but we were plesantly surprised. This is an older property that has been well maintained. Our room was extremely clean and the bed was very comfortable. The only downside was some of the furnature is a little shop worn and there was a stain on the seat of the desk chair.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichelleGuests, Guest Relations Manager at BEST WESTERN Kent Narrows Inn, responded to this review, October 19, 2013
Thank you so much for taking the time to provide feedback on your recent stay. We are so happy that you were so pleasantly surprised! Thank you for taking the time to complement our front desk clerk who checked you in. I am so happy to hear that she provided you with such a warm welcome and was able to upgrade your room location for you. Thank you as well for the positive feedback regarding the cleanliness and maintenance of the hotel. Providing a clean hotel and friendly service are two of our top priorities! We appreciate your honest feedback regarding the stain on the desk chair. I have notified our housekeeping team so they can double check all of the chairs and deep clean as needed.
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Glossop, United Kingdom
Senior Contributor
49 reviews 49 reviews
25 hotel reviews
Reviews in 28 cities Reviews in 28 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed September 27, 2013

Although it's showing its age in some areas this is a good place to stay. We were a little bit worried that our room, on the highway side, would be noisy, but that turned out not to be a problem. A very friendly welcome & proximity to several good restaurants are plus points.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichelleGuests, Guest Relations Manager at BEST WESTERN Kent Narrows Inn, responded to this review, November 4, 2013
Thank for your feedback on your recent stay with us. We are so pleased to hear that you received such a nice warm welcome from our staff. Everyone on our team truly does love welcoming our guests to the hotel as if they were a guest in their own home. I'm also happy to hear that you had a restful night's sleep and enjoyed our convenient location - walking distance to the area restaurants.

Thank you again for sharing your feedback with the TripAdvisor community. We hope to welcome you back again soon. On your next visit you will have to try one of our bayside rooms - the views really are fantastic!
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Grasonville, United States
1 review
2 of 5 stars Reviewed September 23, 2013

Don;t stay here if you have any allergies, very musty. Our carpet was filthy and there was black mold around the tub. The staff was excellent, and the location is ideal, but pay extra and stay across the street!

  • Stayed September 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichelleGuests, Guest Relations Manager at BEST WESTERN Kent Narrows Inn, responded to this review, November 15, 2013
We appreciate your feedback regarding your recent stay at our property. I am happy to hear that you were pleased with the level of service that you received from our staff.

We wanted to sincerely apologize that your guest room did not meet your expectations. It is never easy to get less-than-complimentary feedback on a guest's experience at our hotel. However, all feedback is welcomed as it can be used to better train our team and maintain our property’s favorable condition.

We had the opportunity to communicate when we received your feedback from your Best Western survey. I wanted to give you another update on how we have responded to your feedback following your stay. Upon receiving your review, our Executive Housekeeper and her team conducted a thorough deep cleaning of this guest room. We also had our carpet cleaning company come in and professionally clean this guest room carpet. This company also conducts regular monthly cleaning of our carpets throughout the hotel. Our maintenance team has also just completed a thorough inspection of each guest bathroom in order to ensure that there is not any discoloration of the caulk in the bathtub area.

Again, we appreciate your honest feedback as this helps us to improve the experience for our future guests. We hope that you will consider staying with us again so we can have the opportunity to provide you with a superior experience.
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Forest City, North Carolina
Top Contributor
56 reviews 56 reviews
11 hotel reviews
Reviews in 33 cities Reviews in 33 cities
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed September 22, 2013

The folks were nice and we enjoyed the breakfast. Our room was on the side of the highway making it a little noisy. We stayed two nights & our room was not attended to. The bed was below average. We will drive 20-30 minutes and cross the Bay Bridge again rather than stay here.

  • Stayed September 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichelleGuests, Guest Relations Manager at BEST WESTERN Kent Narrows Inn, responded to this review, November 15, 2013
Thank you so much for the nice compliments regarding the warm welcome that you received from our staff. We are also very happy to hear that you enjoyed our complimentary breakfast buffet each morning. We receive many compliments from our guests about both the variety of foods that we offer - as well as the friendly service that they receive from our breakfast hostesses. We wanted to apologize again that your room was not serviced during your stay. Your feedback was shared with our Executive Housekeeper so we can ensure that this does not happen in the future.

We sincerely hope that you will consider staying with us again so we can provide you with a superior experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
By the sea
Top Contributor
67 reviews 67 reviews
16 hotel reviews
Reviews in 23 cities Reviews in 23 cities
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed September 18, 2013

On our way home to Ocean City after driving from Charleston South Carolina, we decided to stay over in Kent Island. We have stayed at many Best Western hotels over the years so we opted for this hotel for our overnight stay.

This hotel definitely is showing its age. After checking in, I read some of the online reviews at Trip Advisor and had I read the reviews first, I probably would not have stayed here. However, the check in was very easy, the clerk was helpful and the room while old and outdated seemed to be clean.

The outside of the hotel could use some paint, the outdoor chairs really need to be switched out or scrubbed down. It is hard to keep things bright and shiny around the water, but daily maintenance could certainly help that. The elevator button light on the third floor was not working so we could not tell if the elevator was coming up until the doors opened. There was a stairwell that is blocked off because of needed repairs and apparently it has been like that since May of 2013.

I completed an online survey for Best Western and set forth all of the items that I discovered and also suggested that they respond to their reviews on Trip Advisor to make future guests feel like they care about the hotel.

There are a number of really nice restaurants within walking distance of the hotel. It is located in a wonderful area of Maryland and more could be done to attract customers. They have a very nice breakfast included with your stay and that area was nice and clean and the service friendly.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichelleGuests, Guest Relations Manager at BEST WESTERN Kent Narrows Inn, responded to this review, November 15, 2013
We appreciate your feedback regarding your stay with us on your way home to Ocean City. We were happy to hear that your check-in experience was easy, our front desk clerk was helpful and your guest room was clean. Providing friendly service and a clean hotel are two of our top priorities. We were also happy to hear that you enjoyed our complimentary breakfast in the morning and the service that you received from our breakfast hostess.

I am happy that we had the opportunity to touch base via email just after receiving your Best Western survey. We take all of our guest feedback seriously as it helps us to improve the experience for our future guests.

I wanted to provide you with an update on everything that has been completed as a result of your feedback. Our grounds crew completed a deep cleaning of all of the outdoor chairs and has also been painting the exterior areas of the building and stairwells. We are also actively working on completing the work on the stairwell. We apologize for the inconvenience with the elevator button light during your stay. This problem has also been corrected by our elevator service company.

Again, we appreciate your feedback and sincerely hope that you will consider staying with us again so we can provide you with a superior experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Kent Narrows Inn

Address: 3101 Main Street, Grasonville, MD 21638 (Formerly Comfort Inn Kent Narrows)
Phone Number:
Location: United States > Maryland > Grasonville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Wheelchair access
Hotel Style:
Ranked #4 of 5 Hotels in Grasonville
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Kent Narrows Inn 2*
Number of rooms: 89
Reservation Options:
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Also Known As:
Best Western Kent Narrows Hotel Grasonville
Best Western Grasonville
Kent Narrows
Grasonville Best Western

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