I called to ask the front desk a question and ended up booking through the hotel directly. Prior to finalizing the booking, I asked her (Michelle Hall) if there was a cheaper rate online and she said, "No, well, it's pennies". Upon further research on Best Western.com, turns out the room was available for $181 v. the $214 she charged me. I called to try to have it adjusted (Anthony) and all the way up to corporate (Arlene) refused because at this point we are within the no cancellation time frame. I just think that is poor customer service. The hotel is ranked low in that area in the first place and now with their lack of concern over THEIR customer service representative assuring me that the price was the same, I'll be sure not to stay with this hotel line again. My hands are tied because we will lose our money if we cancel, but I am just very dissatisfied. Take your money elsewhere and read the reviews.....they speak for themselves anyway. The only reason we were staying here in the first place is because all the hotels in the area were blocked for weddings.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Orbitz, Cheap Tickets, Priceline, TripOnline SA and Travelocity so you can book your BEST WESTERN Kent Narrows Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Best Western Kent Narrows Hotel Grasonville
- Best Western Grasonville
- Kent Narrows
- Grasonville Best Western