Delicious Gourmet took over operation of the cafe in Glen Echo Park this year. My impression is the staff seem willing to provide a good experience, but they have a way to go. Attention to training and cleanliness is sorely lacking.
The food ingredients were of good quality, but preparation was terrible and the atmosphere is uncomfortable because the dining area is not kept clean.
The "chef" who designed the purported submarine sandwich I ordered evidently was not thinking clearly. The sub had so much lettuce it was served open-faced. The too-small, too-soft roll could not be closed so the meal could be eaten as a sandwich. Fresh bell pepper chunks 3/4" square mixed in the lettuce were far too large for a sandwich. The meats and cheeses obviously had been pre-cut and pre-stacked much earlier and refrigerated into a protein brick. Worse, the too-cold-hence-flavorless brick was oriented across the two halves of the roll instead of along one half. That made the sub roll impossible to close even if a "salad" had not been piled on top. That's just as well because the bread disintegrated from all the moisture anyway.
The price on the wall menu did not match the price I was charged. At least I was charged less. However, how can a customer trust the bill if the charged prices don't match the posted prices?
The cafe is located in one corner of the Spanish Ballroom buidling. It has an indoor seating area off one of the ballroom entrances. The staff obviously does not wipe down the tables or empty the overflowing trash cans in that dining area.
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