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“Great location” 5 of 5 stars
Review of Extended Stay America - Baltimore - Glen Burnie

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Extended Stay America - Baltimore - Glen Burnie
2.5 of 5 Hotel   |   104 Chesapeake Center Court, Glen Burnie, MD 21061   |  
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Ranked #3 of 6 Hotels in Glen Burnie
1 review
“Great location”
5 of 5 stars Reviewed October 24, 2012 via mobile

I stayed at this location every time I' m in town and all I can say is that the customer sevice they provided is more than anyone could ask for. The rooms are very clean and comfortable. The location is a plus, everything you is at youra finger tip. I want to thank the entire staff for there great hospitality. Good job Extendedstay.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PropertyManager28, Manager at Extended Stay America - Baltimore - Glen Burnie, responded to this review, October 26, 2012
Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you enjoy staying at our property and that our staffs here is wonderful. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
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66 reviews from our community

Traveler rating
    40
    15
    5
    3
    3
See reviews for
20
1
4
16
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
Glen Burnie, Maryland
1 review
5 of 5 stars Reviewed October 15, 2012

I've stayed at this location a couple times and every stay was great. Check in was easy, and the front desk staff is wonderful. There very friendly and courteous.i love this place because of the kitchen so I can cook. There is also a super Walmart located within walking distance. The location is great there is a bunch of stores in the area and its right off the highway. Overall it has been a great stay. I would defiantly recommend this place! Thanks!!!

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PropertyManager28, Manager at Extended Stay America - Baltimore - Glen Burnie, responded to this review, October 16, 2012
Thank you for your great review of our property. I'm so pleased to hear that our staff did a great job, and that you enjoy staying at this property. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future!
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1 review
5 of 5 stars Reviewed October 12, 2012 via mobile

Ive been here working for 4 months and the staff is very friendly and helpful, and the rooms are nice! The only thing that i wish was different, is i would like if they came in and cleaned the rooms more often,which they do clean them, just wish it was more, for the price you cant find a better deal, thank you so much extended stay and extended staff!!

  • Stayed July 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PropertyManager28, Manager at Extended Stay America - Baltimore - Glen Burnie, responded to this review, October 16, 2012
Thank you for your great review of our property. I'm so pleased to hear that our staff did a great job, and that you enjoy staying at this property. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milwaukee, Wisconsin
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 6, 2012

Stayed here from 7/24-7/30/12. The hotel was clean with decent accommodations. The desk personnel were helpful and courtesy. I had a bad refrigerator in my room and they replaced it the same day. The beds were firm (sleep-able). The only complaint was for a reservation of 4 people in a room, the kitchen utensils were limited (2 forks, spoons, cups and etc.). Super Walmart is right behind the hotel along with restaurants and fast food around the corner.

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Baltimore - Glen Burnie, responded to this review, August 14, 2012
I would like to personally thank you for taking time out to write such wonderful things about your experience at our hotel. We are totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment.

It would be our pleasure to have you stay with us again in the future or at any of our other brand locations. Once again, thank you for your kind words.
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Cleveland, Ohio
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 23, 2012

We picked this hotel because of it's relationship to Annapolis, MD and our continued trip to Ocean City, MD from Cleveland, Oh.

When we arrived at the hotel, the receptionist Sonya was busy with a customer at the counter and the phone ringing. She took time to attended to everyone in a timely pleasant manner. When it was our turn to check-in we found out we had booked two rooms with queens for 5 people. She double checked to see if any rooms were available with doubles and when there were not she offered us a cot free of charge even though it was our mistake. Sonya was absolutely pleasant while under a great deal of stress from phone calls and customers looking for rooms.

Both rooms were clean and recently updated. Kitchenette made preparing a meal easy and even had dish soap to clean the dishes. The air conditioning worked great and kept the room at a perfect temperature. The bed was comfortable and had plenty of pillows.

I look forwarded to staying at this hotel next year on our way to Ocean City, MD.

  • Stayed July 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Baltimore - Glen Burnie, responded to this review, July 30, 2012
Hi Chris,

Thank you so very much for your glowing review of Extended Stay America Baltimore . Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words.
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Smiths, AL
1 review
5 of 5 stars Reviewed April 4, 2012

We stayed at the extended stay hotel in Glen Burnie and found that the staff there was wonderful, the room was clean, and it was a very nice hotel for the price. I would definately stay there longer if i needed to, and will definately stay again another time! It is close to all the stores that you need, and close to all places to eat. Very convenient.

  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Baltimore - Glen Burnie, responded to this review, April 16, 2012
Thank you so very much for your glowing review of Extended Stay America Baltimore - Glen Burnie. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. By continuing to provide our valued guests with exceptional value, we know Extended Stay Hotels(sm) will remain the #1 extended stay lodging source in the North America.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words.
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El Paso, Texas
Top Contributor
279 reviews 279 reviews
45 hotel reviews
Reviews in 94 cities Reviews in 94 cities
141 helpful votes 141 helpful votes
2 of 5 stars Reviewed September 28, 2011

We stopped at this Extended Stay for two nights. By comparison to other "suite" or "kitchen added" hotels, it was very poor quality. The kitchen supplies were minimal - two each of plastic glasses, coffee mugs, spoons, small plates, cereal bowls. No cooking equipment for the microwave or two-burner stove. As we had not planned to cook that was not a problem, although it certainly would be with a real extended stay. The room had minimal furnishing - a closet consisting of two metal racks and some plastic hangers, no door, a reclining chair, a tiny table where one person could eat, and another table to use as a computer spot with a connection on the lamp base. And the bed. The worst bed I have slept in in many years. Advertised as a queen bed, it measured up more as a double - and certainly slept like one. One small pillow each. I had to go to a chiropractor later on the trip, and part of the reason was this bed. The sheets did not fit well, and mid-way through the night as we rolled around, we had to get up and try to re-make the bed.

The bathroom had the basic equipment, with small, thin towels, as one might expect. The worst part about it was the cigarette smoke - while our room was no-smoking, someone was smoking, probably in the room below, and the smell came up through the pipes. Maryland law may not require a smoke-free hotel, but if you are bothered by the smell, as we are, make sure that your room is not above a smoking-allowed room.

The front-desk staff was pleasant at check-in and departure.

The price here was less than the accommodation at other chain hotels in the area - everything is more expensive given the Washington-Baltimore location - but after adding the price for a trip to the doctor, purchase of a heat compress, and the aggravation of a bad back, it wasn't so inexpensive.

  • Stayed September 2011, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Baltimore - Glen Burnie

Address: 104 Chesapeake Center Court, Glen Burnie, MD 21061
Phone Number:
Location: United States > Maryland > Glen Burnie
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #3 of 6 Hotels in Glen Burnie
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Baltimore - Glen Burnie 2.5*
Number of rooms: 101
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