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“Extended stay milestone is the best” 5 of 5 stars
Review of Extended Stay America - Washington, D.C. - Germantown - Milestone

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Extended Stay America - Washington, D.C. - Germantown - Milestone
2.5 of 5 Hotel   |   12450 Milestone Center Dr, Germantown, MD 20876   |  
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Ranked #3 of 4 hotels in Germantown
Germantown, Maryland
1 review
2 helpful votes 2 helpful votes
“Extended stay milestone is the best”
5 of 5 stars Reviewed January 15, 2014

I have been living here for over 3 months it is in a great location and the employees are very nice, pleasant, the customer service is wonderful and they make you feel comfortable, the rooms are clean and huge. I would recommend the stay here to anyone.

  • Stayed January 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Germantown - Milestone, responded to this review, January 17, 2014
Thank you for taking the time to write a review of your stay. I truly appreciate your comments regarding our friendly staff and I am glad that you were pleased with our location. As well, it is great to read that you enjoyed your clean, spacious room.

The staff and I would like to thank you again for posting your review. We hope to see you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

35 people have reviewed this hotel

Traveler rating
    24
    4
    3
    3
    1
See reviews for
9
4
4
9
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Any
English first
Germantown, Maryland, United States
1 review
5 of 5 stars Reviewed November 13, 2013

the staff are friendly and polite, the rooms are clean and the place is quiet. Good breakfast with two coffee options enjoyed my stay tremendously and felt very much at home. The Location of ESA is very convenient and close to I270, milestone shopping center, lots of restaurants in Germantown. Loved the go breakfast simple and sufficient.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Germantown - Milestone, responded to this review, November 19, 2013
Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with the staff and that you enjoyed our grab-and-go breakfast.

Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed August 30, 2013 via mobile

I like the staff they are very caring and have great customer service. I never had a problem with none of my stays at the homested and now that they have on the go breakfast Im so happy I also like the fact that its now the extended stay.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Germantown - Milestone, responded to this review, September 25, 2013
Thank you for taking the time to write a review of your stay. I'm so pleased to hear that our staff provided you with great service and that you enjoyed our newest feature, the grab-and-go breakfast. We look forward to seeing you in the future, should your travels bring you back to our area.
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Frederick, Maryland
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 18, 2013

The location of this ESA is great. It's convenient to stores and the like. I had to stay for a few months due to relo and was waiting on a house. The staff members were helpful and accommodating to me and my family. Alicia P. was kind to me and my family. I would stay again without question!

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Germantown - Milestone, responded to this review, July 1, 2013
I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that you enjoyed our convenient location and our helpful staff, especially Alicia. I will be sure to share your comments with the entire team.

Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future. We hope you enjoy your new home!
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Cape Fear, North Carolina
Top Contributor
61 reviews 61 reviews
35 hotel reviews
Reviews in 39 cities Reviews in 39 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed June 12, 2013 via mobile

If your whole Extended Stay Experience was based on the Staff of the Guest Services. I would have to say that the representation of this establishment is rude and uncooperative. Upon arriving at the hotel Ms. Alicia Puig refused to listen to guest. Sadly I'm not basing the results of this review solely on her inept overwhelming attitude. The room was nice with all the luxuries. The hotel was convenient to many shopping and restaurant locations. Plus it is central to my place of work for the evening.
The Extended Stay America should think very well who is representing them at the front counter.

Thank You

Stayed June 2013, traveled on business
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 6, 2013 via mobile

The staff were very hospitable. Clean room. Very quiet neighborhood. We would most definitely stay there again. All services including breakfast were great. We only wish there had been a pool onsight.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 9, 2013

Clean hotel, loved the breakfast. Best customer service I've had in a long time, best customer service I've ever had at a hotel check in. Alicia is a nice lady, the place runs very smoothly and the staff is very friendly.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Germantown - Milestone, responded to this review, May 13, 2013
Jon - Thank you for taking the time to write a review of your stay. It's great to hear that you loved our grab and go breakfast. As well, we really appreciate your kind comments about the staff, especially Alicia.

Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Washington, D.C. - Germantown - Milestone

Address: 12450 Milestone Center Dr, Germantown, MD 20876
Phone Number:
Location: United States > Maryland > Germantown
Amenities:
Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #3 of 4 hotels in Germantown
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Washington, D.C. - Germantown - Milestone 2.5*
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Also Known As:
Extended Stay America Germantown
Extended Stay Germantown
Germantown Extended Stay

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