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All 4 Germantown hotels

Extended Stay America - Washington, D.C. - Germantown - Milestone: Traveler Reviews

2.5 of 5
12450 Milestone Center Dr, Germantown, MD 20876
Hotel amenities
Extended Stay America - Washington, D.C. - Germantown - Milestone
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26 reviews from our community

    Trip type
Traveler rating
    19
    3
    2
    2
    0
Date Rating
Maryland
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Not a bad place to stay but could use some polishing”
3 of 5 stars Reviewed November 11, 2012

My girlfriend and I stayed here the night before she attended an Intro to Mountain Biking course being held by REI at Schaeffer Farms. The person who took care of our reservation was super nice and efficient and allowed us a late check-in (10:00PM). When we got there, the front desk area was shielded by a transluscent plastic accordion guard over the counter. In almost fifty years of living and too many hotel rooms to count, I have never seen a barrier like this. The very nice clerk did not offer to open up the shield, so the whole situation was really not the best first impression to make. When I asked the clerk if the area was unsafe, gently tapping on the plastic fencing, she lauded the neighborhood as being very good and clearly missed the point of it all. Well, then...why the security?

The room had a kitchen with plates, utensils; very nice. I thought the window over the TV was a rare touch in a motel room and probably specific to this end unit. When we walked into the room, we were hit with the overpowering stench of some acrid and cloying air freshener that housekeeping put onto the AC vent. Not sure what odor was meant to be hidden, but it smelled like a Yankee Candle store, and that's not a good thing. Subtle and favorable scents such as vanilla are fine; this one was not. Lastly, the toilet was loose and could be rocked a good ten degrees (didn't want to go past that) and felt like it could be easily ripped out. Good thing I'm not Irish and am not in conflict with Russian mobsters. Bonus points if you get this reference.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask MarkinBaltimoreMD about Extended Stay America - Washington, D.C. - Germantown - Milestone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PropertyManager28, General Manager at Extended Stay America - Washington, D.C. - Germantown - Milestone, responded to this review
November 15, 2012
I recently received a copy of your review of the Extended Stay America - Germantown. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.

I do appreciate the opportunity to respond to your issue in a way that might be able to help future customers. It's very important to us that our guests know exactly what to expect when staying with us - a great room at an exceptional rate. Our overnight staff is always available to check in guests and assist with other issues. Additionally we have removed the Front Desk gate so we can be able to interact with our guests and dedicate our full attention.

Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly
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Washington DC
1 review
1 helpful vote 1 helpful vote
“Month Long Stay”
4 of 5 stars Reviewed November 5, 2012

I stayed pretty much the entire month of October with my girlfriend and our 2 kids while we waited to close on our house. The place was clean and the employees were very friendly. Ibraham and Dalfina took care of us while we were there. No complaints here.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Ruben R about Extended Stay America - Washington, D.C. - Germantown - Milestone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PropertyManager28, Manager at Extended Stay America - Washington, D.C. - Germantown - Milestone, responded to this review
November 8, 2012
Thank you so very much for your glowing review of Extended Stay America Washington, D.C. - Germantown. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. By continuing to provide our valued guests with exceptional value, we know Extended Stay Hotels(sm) will remain the #1 extended stay lodging source in the North America.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words.
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germantown md
1 review
2 helpful votes 2 helpful votes
“People who really care about people's needs, secuirty and comfort!”
5 of 5 stars Reviewed October 4, 2012

This place is really top notch! The manager and staff are real professionals who strive to get their job done correctly and professionally.
If you have a problem, just call the front office and they're all over it!
One thing I also like about this place is that they have non-smoking rooms and I usually don't have to deal with smokers polluting my air space.
House keeping takes good care of my needs once a week by cleaning and freshening up my linens and towels. It's great to have a full service kitchen of my own.
These people bend over backwards to help you no matter what your needs are.
I've been staying here temporarily for over a year now. The rates are great and the place is kept clean and safe.

Room Tip: If you're a smoker, plan on smoking outside well away from the building. This is a non-smoking f...
See more room tips
  • Stayed November 2011, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask Dee D about Extended Stay America - Washington, D.C. - Germantown - Milestone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PropertyManager28, Manager at Extended Stay America - Washington, D.C. - Germantown - Milestone, responded to this review
October 5, 2012
I would like to personally thank you for taking time out to write such wonderful things about your experience at Extended Stay America Washington...
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Rockville, Maryland
1 review
3 helpful votes 3 helpful votes
“Can't ask for anything better.”
5 of 5 stars Reviewed September 28, 2012

I spent a week at the hotel. The place is very clean and quiet. Hospitality was amazing. Ibrahim El Radi from the front desk provided the very good service. He was very welcoming and caring. He brought us muffins and coffee eventual it was past breakfast time. Able to hold a conversation here and there with you if you are hanging around the main lobby. Made me feel like I was right at home. If you need a quiet and cozy place to stay in the area, you should try out this place.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
Ask Kevin L about Extended Stay America - Washington, D.C. - Germantown - Milestone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PropertyManager28, Manager at Extended Stay America - Washington, D.C. - Germantown - Milestone, responded to this review
October 5, 2012
It was very kind of you to for take the time to publish such a positive review of your stay at the Extended Stay America Washington, D.C. - Germantown. It's always satisfying to read positive feedback from our valued guests, like you. Our company motto is ""Excellence Every Day, Every Way"", and my promise to you is that we will continue to operate according to this practice; after all, that's how Extended Stay Hotels(sm) got to be the largest extended stay lodging brand in North America.

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels."
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New Jersey
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
27 helpful votes 27 helpful votes
“clean, quiet, good price”
3 of 5 stars Reviewed July 19, 2012

We spent the weekend here to be close to a family function. Room was clean, but needed updating. Bed was ok, pillows were awful - had to add towels to at least have our heads somewhat elevated in order to sleep. Small kitchen, very few plates, silverware, etc. Over all, ok, but wouldn't spend vacation time there.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
Ask bkg about Extended Stay America - Washington, D.C. - Germantown - Milestone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Washington, D.C. - Germantown - Milestone, responded to this review
July 24, 2012
It was very kind of you to for take the time to publish such a positive review of your stay at the Extended Stay America Washington, D.C. - Germantown. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of happy customers. That's why the biggest investment we make is in our customers. Our company motto is "Excellence Every Day, Every Way", and my promise to you is that we will continue to operate according to this practice; after all, that's how Extended Stay Hotels(sm) got to be the largest extended stay lodging brand in North America.

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
 
 
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Additional Information about Extended Stay America - Washington, D.C. - Germantown - Milestone

Also Known As:
Extended Stay America Germantown
Extended Stay Germantown
Germantown Extended Stay
Address: 12450 Milestone Center Dr, Germantown, MD 20876
Region: United States > Maryland > Germantown
Amenities:
Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Wheelchair access
Hotel Style:
#2 Business Hotels in Germantown
Price Range: $
Hotel Class:2.5 star (2.5*)
Reservation Options:
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