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“Can't ask for anything better.” 5 of 5 stars
Review of Extended Stay America - Washington, D.C. - Germantown - Milestone

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Extended Stay America - Washington, D.C. - Germantown - Milestone
2.5 of 5 Hotel   |   12450 Milestone Center Dr, Germantown, MD 20876   |  
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Ranked #3 of 4 Hotels in Germantown
Rockville, Maryland
1 review
3 helpful votes 3 helpful votes
“Can't ask for anything better.”
5 of 5 stars Reviewed September 28, 2012

I spent a week at the hotel. The place is very clean and quiet. Hospitality was amazing. Ibrahim El Radi from the front desk provided the very good service. He was very welcoming and caring. He brought us muffins and coffee eventual it was past breakfast time. Able to hold a conversation here and there with you if you are hanging around the main lobby. Made me feel like I was right at home. If you need a quiet and cozy place to stay in the area, you should try out this place.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PropertyManager28, Manager at Extended Stay America - Washington, D.C. - Germantown - Milestone, responded to this review, October 5, 2012
It was very kind of you to for take the time to publish such a positive review of your stay at the Extended Stay America Washington, D.C. - Germantown. It's always satisfying to read positive feedback from our valued guests, like you. Our company motto is ""Excellence Every Day, Every Way"", and my promise to you is that we will continue to operate according to this practice; after all, that's how Extended Stay Hotels(sm) got to be the largest extended stay lodging brand in North America.

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels."
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36 reviews from our community

Traveler rating
    24
    5
    3
    3
    1
See reviews for
10
4
4
9
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Any
English first
New Jersey
Top Contributor
57 reviews 57 reviews
22 hotel reviews
Reviews in 33 cities Reviews in 33 cities
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed July 19, 2012

We spent the weekend here to be close to a family function. Room was clean, but needed updating. Bed was ok, pillows were awful - had to add towels to at least have our heads somewhat elevated in order to sleep. Small kitchen, very few plates, silverware, etc. Over all, ok, but wouldn't spend vacation time there.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Washington, D.C. - Germantown - Milestone, responded to this review, July 24, 2012
It was very kind of you to for take the time to publish such a positive review of your stay at the Extended Stay America Washington, D.C. - Germantown. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of happy customers. That's why the biggest investment we make is in our customers. Our company motto is "Excellence Every Day, Every Way", and my promise to you is that we will continue to operate according to this practice; after all, that's how Extended Stay Hotels(sm) got to be the largest extended stay lodging brand in North America.

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gaithersburg, Maryland
2 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 5, 2012

I would like to say my stay at this hotel was great,service was great staff was very helpful Alicia and Stewart are always very helpful. I would refer friends and family to stay at this hotel.Rooms are always nice and neat.

  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Washington, D.C. - Germantown - Milestone, responded to this review, June 5, 2012
Thank you so very much for your glowing review of Extended Stay America Washington, D.C. - Germantown. Whenever I read comments like yours it always gives me such great pleasure. My entire staff,including Alicia and Stewart, strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bethesda
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 30, 2012 via mobile

Having stayed in hotels over 30 times this year, I am always happy when I get to stay at this Extended Stay. Being a female, feelings of safety and great public transportation are key. This small property located in a residential area is beautifully run and maintained by the manager and her staff. It is a happy crew with outstanding customer service skills.

  • Stayed March 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Washington, D.C. - Germantown - Milestone, responded to this review, May 21, 2012
I would like to personally thank you for taking time out to write such wonderful things about your experience at Extended Stay America Washington, D.C. - Germantown. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. We strive to provide a "home away from home" experience for all of our guests, no matter if they are staying for a night, a week, or a month. It sounds like we were able to do just that for you, and we are truly honored for your recognition.

Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on me for your future stays here or at any other Extended Stay Hotels(sm) location.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arizona City, Arizona
2 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 2, 2012

I highly recommend this hotel. In my room I had a very comfortable mattress, a flat screen tv, and many kitchen amenities, including a refrigerator, stove, and coffeemaker.
The staff was very kind and helpful. I will definitely be going back

  • Stayed February 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Washington, D.C. - Germantown - Milestone, responded to this review, April 11, 2012
Thank you so very much for your glowing review of Extended Stay America Washington, D.C. - Germantown. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. By continuing to provide our valued guests with exceptional value, we know Extended Stay Hotels(sm) will remain the #1 extended stay lodging source in the North America.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 29, 2012 via mobile

I give this hotel and staff an excellent review from gerald wilson and family

  • Stayed March 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Washington, D.C. - Germantown - Milestone, responded to this review, April 11, 2012
I would like to personally thank you for taking time out to write such a positive review about your experience at Extended Stay America Washington, D.C. - Germantown. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. We strive to provide a "home away from home" experience for all of our guests, no matter if they are staying for a night, a week, or a month. It sounds like we were able to do just that for you, and we are truly honored for your recognition.

Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on me for your future stays here or at any other Extended Stay Hotels(sm) location.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 28, 2012 via mobile

It's in a hidden location, it feels very private. Not only that, the have a super shopping center down the street, walmart, target, supermarket, gas station, bank, fast food and restaurant. Even burger king delivers. I thought that was cool. Aside from that anything you need at anytime of night someone at the front desk is always available.

  • Stayed February 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Washington, D.C. - Germantown - Milestone, responded to this review, April 9, 2012
I would like to personally thank you for taking time out to write such wonderful things about your experience at Extended Stay America Washington, D.C. - Germantown. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. We strive to provide a "home away from home" experience for all of our guests, no matter if they are staying for a night, a week, or a month. It sounds like we were able to do just that for you, and we are truly honored for your recognition.

Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on me for your future stays here or at any other Extended Stay Hotels(sm) location.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Washington, D.C. - Germantown - Milestone

Address: 12450 Milestone Center Dr, Germantown, MD 20876
Phone Number:
Location: United States > Maryland > Germantown
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Germantown
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Washington, D.C. - Germantown - Milestone 2.5*
Number of rooms: 104
Reservation Options:
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Also Known As:
Extended Stay America Germantown
Extended Stay Germantown
Germantown Extended Stay

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