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Can't ask for anything better. - Extended Stay America - Washington, D.C. - Germantown

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Extended Stay America - Washington, D.C. - Germantown: Traveler Reviews

2.5 of 5
12450 Milestone Center Dr, Germantown, MD 20876
Hotel amenities
Extended Stay America - Washington, D.C. - Germantown
10 traveler photos
Ranked #2 of 4 hotels in Germantown
4.5 of 5 stars 24 Reviews
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24 reviews from our community

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Traveler rating
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Date Rating
Rockville, Maryland
1 review
2 helpful votes 2 helpful votes
“Can't ask for anything better.”
5 of 5 stars Reviewed September 28, 2012

I spent a week at the hotel. The place is very clean and quiet. Hospitality was amazing. Ibrahim El Radi from the front desk provided the very good service. He was very welcoming and caring. He brought us muffins and coffee eventual it was past breakfast time. Able to hold a conversation here and there with you if you are hanging around the main lobby. Made me feel like I was right at home. If you need a quiet and cozy place to stay in the area, you should try out this place.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask Kevin L about Extended Stay America - Washington, D.C. - Germantown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PropertyManager28, Manager at Extended Stay America - Washington, D.C. - Germantown, responded to this review
October 5, 2012
It was very kind of you to for take the time to publish such a positive review of your stay at the Extended Stay America Washington, D.C. - Germantown. It's always satisfying to read positive feedback from our valued guests, like you. Our company motto is ""Excellence Every Day, Every Way"", and my promise to you is that we will continue to operate according to this practice; after all, that's how Extended Stay Hotels(sm) got to be the largest extended stay lodging brand in North America.

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels."
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Jersey
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
26 helpful votes 26 helpful votes
“clean, quiet, good price”
3 of 5 stars Reviewed July 19, 2012

We spent the weekend here to be close to a family function. Room was clean, but needed updating. Bed was ok, pillows were awful - had to add towels to at least have our heads somewhat elevated in order to sleep. Small kitchen, very few plates, silverware, etc. Over all, ok, but wouldn't spend vacation time there.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
Ask bkg about Extended Stay America - Washington, D.C. - Germantown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Washington, D.C. - Germantown, responded to this review
July 24, 2012
It was very kind of you to for take the time to publish such a positive review of your stay at the Extended Stay America Washington, D.C. - Germantown. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of happy customers. That's why the biggest investment we make is in our customers. Our company motto is "Excellence Every Day, Every Way", and my promise to you is that we will continue to operate according to this practice; after all, that's how Extended Stay Hotels(sm) got to be the largest extended stay lodging brand in North America.

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gaithersburg, Maryland
2 reviews
7 helpful votes 7 helpful votes
“Stay at hotel”
5 of 5 stars Reviewed May 5, 2012

I would like to say my stay at this hotel was great,service was great staff was very helpful Alicia and Stewart are always very helpful. I would refer friends and family to stay at this hotel.Rooms are always nice and neat.

  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
Ask grizzly_12 about Extended Stay America - Washington, D.C. - Germantown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Washington, D.C. - Germantown, responded to this review
June 5, 2012
Thank you so very much for your glowing review of Extended Stay America Washington, D.C. - Germantown. Whenever I read comments like yours it always gives me such great pleasure. My entire staff,including Alicia and Stewart, strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bethesda
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Love Extended Stay Germantown”
5 of 5 stars Reviewed April 30, 2012 via mobile

Having stayed in hotels over 30 times this year, I am always happy when I get to stay at this Extended Stay. Being a female, feelings of safety and great public transportation are key. This small property located in a residential area is beautifully run and maintained by the manager and her staff. It is a happy crew with outstanding customer service skills.

  • Stayed March 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
Ask AriesAle01 about Extended Stay America - Washington, D.C. - Germantown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Washington, D.C. - Germantown, responded to this review
May 21, 2012
I would like to personally thank you for taking time out to write such wonderful things about your experience at Extended Stay America Washington...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arizona City, Arizona
2 reviews
9 helpful votes 9 helpful votes
“Clean, comfortable, and affordable.”
5 of 5 stars Reviewed April 2, 2012

I highly recommend this hotel. In my room I had a very comfortable mattress, a flat screen tv, and many kitchen amenities, including a refrigerator, stove, and coffeemaker.
The staff was very kind and helpful. I will definitely be going back

  • Stayed February 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
Ask Amanda C about Extended Stay America - Washington, D.C. - Germantown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Washington, D.C. - Germantown, responded to this review
April 11, 2012
Thank you so very much for your glowing review of Extended Stay America Washington, D.C. - Germantown. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. By continuing to provide our valued guests with exceptional value, we know Extended Stay Hotels(sm) will remain the #1 extended stay lodging source in the North America.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Washington, D.C. - Germantown

Also Known As:
Extended Stay America Germantown
Extended Stay Germantown
Germantown Extended Stay
Address: 12450 Milestone Center Dr, Germantown, MD 20876
Region: United States > Maryland > Germantown
Amenities:
Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Wheelchair access
Hotel Style:
#2 Business Hotels in Germantown
Price Range: $
Hotel Class:2.5 star (2.5*)
Reservation Options:
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Extended Stay America - Washington, D.C. - Germantown
12450 Milestone Center Dr
Germantown, MD 20876
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