Upon checking in we asked for a luggage rack as we had quite the gambit, the woman at the counter says to us; "I don't know where they are, they might be in use or they've been stolen." Excuse me, stolen? You're telling me you don't notice when items as large as luggage racks just ... get taken? Thus making me weary to spend the night. However our room was great, the free breakfast in the morning was great and amazingly the next morning all the luggage racks were back out and available.