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Holiday Inn Express Hotel & Suites Germantown - Gaithersburg
2.5 of 5 Hotel   |   20260 Goldenrod Lane, Germantown, MD 20876   |  
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Ranked #2 of 4 Hotels in Germantown
GreenLeadersGold level
Sharpsville, Pennsylvania, United States
Top Contributor
92 reviews 92 reviews
38 hotel reviews
Reviews in 54 cities Reviews in 54 cities
14 helpful votes 14 helpful votes
“Great stay”
4 of 5 stars Reviewed 1 week ago

Great location, service, and experience. Nice big showers, good internet, breakfast was well stocked, and temperature was good. Also very nice group of people working there, they really know how to hire the best.

  • Stayed December 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
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49 reviews from our community

Traveler rating
    22
    20
    3
    3
    1
See reviews for
21
6
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10
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • Danish first
  • English first
  • Any
English first
Bear, Delaware
Top Contributor
89 reviews 89 reviews
35 hotel reviews
Reviews in 55 cities Reviews in 55 cities
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We stayed here while in town helping our daughter with a home renovation project. Overall we were very happy with our 2 night stay.

The Good: A comfortable well lit room. Refrigerator and microwave available. Free wif-Fi. Ample breakfast with something for everyone from yogurt, cereal, oatmeal and fresh fruit to eggs, breakfast meats, breads and pastries and pancakes. Quiet rooms. Friendly hotel staff. Lots of restaurant choices very close by. Convenient access to I-270.

Less than good: Nothing major but a few minor complaints. The bathroom fan is noisy and is the same switch as the light so you can't choose to leave it off. Our room had no tub, which would have been welcome after a hard day of home repairs. We missed housekeeping because we slept in one day after working late into the evening. When we told the front desk we needed fresh towels they said they would take care of it, but never did until we chased them down later.

Overall- if we need a place to stay in Germantown we would return here without question.

Stayed December 2014, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Top Contributor
189 reviews 189 reviews
159 hotel reviews
Reviews in 125 cities Reviews in 125 cities
321 helpful votes 321 helpful votes
4 of 5 stars Reviewed November 5, 2014

We were surprised this hotel is a Holiday Inn Express because it offers a lot more that most Holiday inn Express hotels we have stayed at before. There is plenty of free parking, but getting into the hotel from the highway can be a bit of a challenge when there is traffic.

Check in was very nice, and the front desk attendant walked us to the elevator since there are two towers. Apparently one of the towers has renovated rooms and the other one doesn't. The room was very comfortable, and there was a nice couch in the room.

There is a very large indoor pool at this hotel, so it's a nice place for kids to hang out.

Stayed August 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok, Thailand
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 1, 2014

Noise: Very noisy fridge and heater unit. The hotel fixed the fridge upon request, but the heater is just loud because of the model type. We did not request anything about the heater just be aware.

Security: Security latch on the door was broken and busted off the hinge (see photo). Asked for it to be fixed in the morning. A repairman was sent and I told them my wife and baby are still asleep. I showed him the problem. I returned to my room late afternoon and nothing was repaired. This is not acceptable on any level. The maid checklist in a properly run hotel would have a box for this item just like for soap, toiletries, etc. and any problem would be reported and fixed immediately. This lock looks to have been in this state for a while.

Breakfast: Nice selection of items including fruit, juices, nice coffee, oatmeal, bagels/cream cheese, biscuits. Main complaint here is that the breakfast could go from ok to great if they would have bacon and use different "eggs". There was bacon one day but not the second. How do you have a real breakfast buffet without bacon? You simply don't. I was told the menu changes everyday and they may have run out of bacon. How do you run out of bacon on a Saturday morning after the buffet is open one hour. This is total nonsense.

As for the eggs, I'm nearly sure these are the ones not straight out of the shell but from a powder mixture or carton as the texture and taste were terrible. First day offered scrambled eggs but second day the only option was a rubbery "omelette" with dodgy chorizo inside. The pancake maker was also broken both days, though on the second day pancakes were made a brought out.

The rooms are kept clean and the bed very comfortable. The location is convenient next to the highway exit. The staff are friendly but all the friendliness in the world cannot excuse the security lapse for which I will never return to this hotel. It could be a much better place.

  • Stayed October 2014, traveled with family
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
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HIEX-GG, General Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this review, November 7, 2014
Please accept my sincerest apology for the security lock being broken and busted off the hinge upon your check in also, a team member came to fix the security lock and your family was asleep, and we never returned to repair.

The Breakfast menu is rotated daily and I apologize we do not serve bacon every day.

Our breakfast items are the approved brands; we know breakfast is one of the most important meals of the day and take great pride in making sure we have a wide variety and hot selections daily.

I apologize the pancake machine was not available and we had to put out hotcakes instead.

I sincerely apologize your stay with us wasn’t pleasant; I hope we have an opportunity to welcome you back in the near future.

Yolanda Gainey, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Avenel, New Jersey
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 29, 2014

I stayed in this hotel with my family. Neat and comfortable rooms. Bathroom was very clean and was well serviced. The mattress and other things were comfortable. Not too much noisy. They have ample parking. Friendly staff. The best part was the complimentary coffee and wonderful breakfast. Breakfast is quite good considering its a complimentary.

  • Stayed October 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed October 25, 2014

Well lit rooms, with all amenities needed. complimentary breakfast and friendly staff which was fast enough to respond. I will certainly recommend this to anyone considering a nice value of money.
P.S.: Great WiFi speeds as well.

  • Stayed October 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 20, 2014

My wedding party stayed here the night before our wedding and the hotel was very accommodating with upgrades and using the shuttle to get to our wedding venue. The rooms were a bit on the small side but the beds were comfy and the suites were very nice!

Stayed September 2014, traveled with friends
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Additional Information about Holiday Inn Express Hotel & Suites Germantown - Gaithersburg

Address: 20260 Goldenrod Lane, Germantown, MD 20876
Phone Number:
Location: United States > Maryland > Germantown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Germantown
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Germantown - Gaithersburg 2.5*
Number of rooms: 178
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Also Known As:
Hampton Inn Germantown / Gaithersburg Hotel Germantown
Germantown Hampton Inn

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