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“Quiet, comfortable, met expectations” 4 of 5 stars
Review of Holiday Inn Express Hotel & Suites Germantown - Gaithersburg

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Holiday Inn Express Hotel & Suites Germantown - Gaithersburg
2.5 of 5 Hotel   |   20260 Goldenrod Lane, Germantown, MD 20876   |  
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Ranked #2 of 4 Hotels in Germantown
GreenLeadersGold level
Trenton, M
Top Contributor
87 reviews 87 reviews
16 hotel reviews
Reviews in 39 cities Reviews in 39 cities
78 helpful votes 78 helpful votes
“Quiet, comfortable, met expectations”
4 of 5 stars Reviewed April 19, 2014

Everything you would expect from a Holiday Inn Express. Clean, comfortable rooms and beds. It is nice having both soft and firm pillows in each room. The only criticism I would have is that this property has wall mounted heaters/air conditioners which can be quite loud when running. We ate breakfast downstairs each morning and the food was well prepared and tasted great. If you are visiting DC, this is a great location out of the city, only about a 20-30 drive in traffic and very reasonably priced.

Green Features: Hotel encourages reusing of towels and wash cloths. Our initial supply lasted us the full three day visit.
  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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64 reviews from our community

Traveler rating
    30
    25
    5
    3
    1
See reviews for
26
9
2
15
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • Danish first
  • English first
  • Any
English first
New York City, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 12, 2014

I was staying at the Fairfield Suites which is located just a 1/2 mile down the street from the Holiday Inn Express. I decided that on this business trip I would try out this new hotel. It was recently converted over to the Holiday Inn Express and is an excellent value for business travel. The Front Desk was excellent, the breakfast was very satisfying and the room was quiet, clean and very comfortable. It appears that this hotel has gone through a total renovation as everything looks and smells brand new! They have free wireless internet and I was able to have a Facetime conversation with my family back home with no problems! When I stayed at the Fairfield down the street, the internet was horrible. I also needed to make a few copies and was directed to use the business center onsite at the Holiday Inn Express, it was perfect and copies were free. I cannot say enough great things about this hotel. Great job!

Room Tip: I had a room on the 5th floor. It was very quiet and the road noise was undetectable.
See more room tips
  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maryland
Top Contributor
58 reviews 58 reviews
21 hotel reviews
Reviews in 22 cities Reviews in 22 cities
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed February 17, 2014

We were in town for a memorial service and checked in at three which was fine. We left to go eat and meet up with some family. Upon returning 6 hours later , our door was open and it turns out that our door lock was broken and unable to lock from the outside leaving all of our belongings exposed not to mention anyone could have come into the room and done anything in there. When we called the desk that said that our room was listed as having a broken lock but somehow we were given that room. Hmmm. It is cheaper than some but you get what you pay for and in this case, less than you pay for. As for the cleanliness, there was empty soda bottles, pieces of pretzel and bread crust behind the bed so check carefully.

  • Stayed February 2014
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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HamptonInnGermantown, General Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this review, February 20, 2014
Please accept my apologies for being assigned a room that was clearly supposed to be off-market. It appears that the new lock for that door was back-ordered, and the original out of order block was not extended. As a result, the room showed up in the computer as available, though maintenance had not been able to replace the lock. This is not the typical experience of most guests, and I am sorry that your stay with us got off to such a bad start. I hope we have an opportunity to welcome you back in the near future.

Patrick Foley
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
PA
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 14, 2014 via mobile

the staff at this hotel is great! everyone who works here is always friendly and makes you feel welcome. good breakfast. newly renovated. lobby and all rooms have been renovated. close to many restaurants. rooms are always very clean. when i am in the area i always stay here.

Stayed February 2014, traveled on business
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Boston, Massachusetts
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 8, 2014

After countless sleepless nights at the extended stay, I switched to the Holiday Inn Express and was pleasantly surprised. Newly renovated, clean and with a friendly staff, this hotel delivers great value. Highly recommended.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Honolulu, Hawaii
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 17 cities Reviews in 17 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 7, 2014

At a special conference rate of about one hundred dollars (plus taxes, etc.), their simplest room was functional, clean, and the staff was very amiable and courteous.
A business area made the task of carrying my laptop unnecessary, and I appreciated their hot coffee in the morning. Their breakfast is very simple and not health-conscious, but much appreciated since we had no time to go foraging. I typically just picked a piece of fruit, yogurt and coffee to go - sweeteend with a bag of hot chocolate.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton Head, South Carolina
1 review
5 of 5 stars Reviewed January 1, 2014

This was an excellent hotel stay. The rooms and hotel were very clean. The staff was extremely courteous upon checked in. The location is great and easy to find. This would be my first choice of stay when in the area!

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express Hotel & Suites Germantown - Gaithersburg

Address: 20260 Goldenrod Lane, Germantown, MD 20876
Phone Number:
Location: United States > Maryland > Germantown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Germantown
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Germantown - Gaithersburg 2.5*
Number of rooms: 178
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Also Known As:
Hampton Inn Germantown / Gaithersburg Hotel Germantown
Germantown Hampton Inn

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