We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent Business Hotel” 5 of 5 stars
Review of Holiday Inn Express Hotel & Suites Germantown - Gaithersburg

Save Saved
You added Holiday Inn Express Hotel & Suites Germantown - Gaithersburg to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Holiday Inn Express Hotel & Suites Germantown - Gaithersburg
2.5 of 5 Hotel   |   20260 Goldenrod Lane, Germantown, MD 20876   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save on Hotel Packages!
Ranked #2 of 4 hotels in Germantown
GreenLeadersGold level
New York City, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Excellent Business Hotel”
5 of 5 stars Reviewed March 12, 2014

I was staying at the Fairfield Suites which is located just a 1/2 mile down the street from the Holiday Inn Express. I decided that on this business trip I would try out this new hotel. It was recently converted over to the Holiday Inn Express and is an excellent value for business travel. The Front Desk was excellent, the breakfast was very satisfying and the room was quiet, clean and very comfortable. It appears that this hotel has gone through a total renovation as everything looks and smells brand new! They have free wireless internet and I was able to have a Facetime conversation with my family back home with no problems! When I stayed at the Fairfield down the street, the internet was horrible. I also needed to make a few copies and was directed to use the business center onsite at the Holiday Inn Express, it was perfect and copies were free. I cannot say enough great things about this hotel. Great job!

Room Tip: I had a room on the 5th floor. It was very quiet and the road noise was undetectable.
See more room tips
  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

25 people have reviewed this hotel

Traveler rating
    13
    7
    2
    2
    1
See reviews for
10
4
2
4
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
Maryland
Top Contributor
55 reviews 55 reviews
21 hotel reviews
Reviews in 20 cities Reviews in 20 cities
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed February 17, 2014 via mobile

We were in town for a memorial service and checked in at three which was fine. We left to go eat and meet up with some family. Upon returning 6 hours later , our door was open and it turns out that our door lock was broken and unable to lock from the outside leaving all of our belongings exposed not to mention anyone could have come into the room and done anything in there. When we called the desk that said that our room was listed as having a broken lock but somehow we were given that room. Hmmm. It is cheaper than some but you get what you pay for and in this case, less than you pay for. As for the cleanliness, there was empty soda bottles, pieces of pretzel and bread crust behind the bed so check carefully.

  • Stayed February 2014
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonInnGermantown, General Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this review, February 20, 2014
Please accept my apologies for being assigned a room that was clearly supposed to be off-market. It appears that the new lock for that door was back-ordered, and the original out of order block was not extended. As a result, the room showed up in the computer as available, though maintenance had not been able to replace the lock. This is not the typical experience of most guests, and I am sorry that your stay with us got off to such a bad start. I hope we have an opportunity to welcome you back in the near future.

Patrick Foley
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
PA
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 14, 2014 via mobile

the staff at this hotel is great! everyone who works here is always friendly and makes you feel welcome. good breakfast. newly renovated. lobby and all rooms have been renovated. close to many restaurants. rooms are always very clean. when i am in the area i always stay here.

Stayed February 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 8, 2014

After countless sleepless nights at the extended stay, I switched to the Holiday Inn Express and was pleasantly surprised. Newly renovated, clean and with a friendly staff, this hotel delivers great value. Highly recommended.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Honolulu, Hawaii
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 7, 2014

At a special conference rate of about one hundred dollars (plus taxes, etc.), their simplest room was functional, clean, and the staff was very amiable and courteous.
A business area made the task of carrying my laptop unnecessary, and I appreciated their hot coffee in the morning. Their breakfast is very simple and not health-conscious, but much appreciated since we had no time to go foraging. I typically just picked a piece of fruit, yogurt and coffee to go - sweeteend with a bag of hot chocolate.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton Head, South Carolina
1 review
5 of 5 stars Reviewed January 1, 2014

This was an excellent hotel stay. The rooms and hotel were very clean. The staff was extremely courteous upon checked in. The location is great and easy to find. This would be my first choice of stay when in the area!

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
5 of 5 stars Reviewed December 19, 2013

This Is The Most Amazing Hotel I've Been To In A Long Time.The Staff Is Wonderful.Front Desk Is There To Help You With Whatever You Need To Make Your Stay Enjoyable.They Have 24 Hour Access To Use The Computer & You Also Have Access To A Printer.They Have Complimentary Breakfast Which Serves A Variety Of Different Foods.However I Think They Need To Serve Something Else Besides Bacon.For Example Sausage Patties,Sausage Links.If You Stay Longer Than One Night Housekeeping Comes To Clean Your Room Refill Your Towels Wash Clothes Soap And Other Things.There Is A Refrigerator And Microwave In The Room For Your Convience.They Have A Company Shuttle That Takes You Anywhere You Want To Go Within A 5 Mile Radius.There Is A Little Mini Market By The Front Desk Where They Sell Juice Soda Chips Candy Beer & Other Things.Checkout Is At 12:00 & They Allow A Late Checkout Which Extends The Time Until 1:00.If You Have Any Questions Nana & Jodi Are A Great Help.

Stayed December 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to Holiday Inn Express Hotel & Suites Germantown - Gaithersburg? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Hotel & Suites Germantown - Gaithersburg

Address: 20260 Goldenrod Lane, Germantown, MD 20876
Phone Number:
Location: United States > Maryland > Germantown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 hotels in Germantown
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Germantown - Gaithersburg 2.5*
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Expedia, Orbitz, Travelocity, Priceline, Tingo, BookingOdigeoWL, Despegar.com, Agoda, Hotels.com and Venere so you can book your Holiday Inn Express Hotel & Suites Germantown - Gaithersburg reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hampton Inn Germantown / Gaithersburg Hotel Germantown
Germantown Hampton Inn

Owners: What's your side of the story?

If you own or manage Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.