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All 4 Germantown hotels

Hampton Inn Germantown / Gaithersburg: Traveler Reviews

2.5 of 5
20260 Goldenrod Lane, Germantown, MD 20876
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Hampton Inn Germantown / Gaithersburg
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Ranked #3 of 4 hotels in Germantown
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101 reviews from our community

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Traveler rating
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Date Rating
Front Royal, Virginia
1 review
“Fabulous Hotel Chain....Not the best room I've stayed in.”
3 of 5 stars Reviewed February 7, 2013

I love Hampton Inn...the King room was smaller than I'm used to and it had no refridgerator or microwave. But the service was excellent and the complimentary breakfast was excellent as always. At $139.00 a night, it just seemed pricey for the size and lack of usual amenities.

  • Stayed February 2013, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask SparklySuzq about Hampton Inn Germantown / Gaithersburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonInnGermantown, General Manager at Hampton Inn Germantown / Gaithersburg, responded to this review
February 20, 2013
This is Brian Gearhart, General Manager of the Hampton Inn Germantown. Thank you so much for your review! I am glad that you found our service and complimentary breakfast excellent. I’ll be sure to pass your comments along to our team members as they all pride themselves in great customer service!
I am so sorry that your guestroom was smaller than you are used to and we lacked some of the amenities you have come to expect at Hampton Inn’s. I am more than excited to let you know that we do have plans to include refrigerators and microwaves in all guestrooms during our upcoming guestroom refresh later on this year.
With that said, I would like to invite you to return to the Hampton Inn Germantown next time your travels bring you our way and thanks again for staying with us and sharing your experience with this review!

Brian Gearhart
General Manager
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BC
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Great hotel”
4 of 5 stars Reviewed February 4, 2013

Very good location for business travel. Great location off Germantown main road. Would likely stay again! The beds were extremely clean, though the hotel looks a bit run down. Some renovations were happening while we were there, so that is good for the future of the hotel.
Looks like a place you stay at if you were traveling for business. I especially liked the shuttlem but had a rental so didnt need to use it.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask annkho about Hampton Inn Germantown / Gaithersburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonInnGermantown, General Manager at Hampton Inn Germantown / Gaithersburg, responded to this review
February 27, 2013
I'm Brian, the General Manager at the Hampton Inn Germantown. Thank you for writing a review about your stay with us in Germantown. We take pride in the cleanliness of our hotel and are thrilled to see that you noticed how clean the beds are! We agree that our hotel was in need of a refresh which is exactly why we are in process of completely transforming our lobby into its fresh new look. Check it out on our website, we update it constantly with new transformations coming to our hotel! When your travels bring you back to the Germantown area we hope you'll stay with us again!

All the best,
Brian and the team at the Hampton Inn Germantown, MD.
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PA
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
2 helpful votes 2 helpful votes
“Great Hotel.”
5 of 5 stars Reviewed January 14, 2013

I have been staying at this hotel for several years. All of the people who work here are great. I am always greeted by name. Everyone is very friendly. When you check in they are always pleasant and professional. Rooms are always clean. Breakfast service is great.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask tjtPa about Hampton Inn Germantown / Gaithersburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maryland
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
“Germantown Hampton Inn”
2 of 5 stars Reviewed December 31, 2012

We love staying at Hampton Inns, except when we visit family in Germantown, MD. Even though this hotel is 5 minutes away and has a free breakfast, we stay at a Marriott Hotel that is 10 minutes farther away with no freebies. This Hampton is always under construction and the rooms are not always as clean as I think they should be. The breakfast area is small and crowded and asking the attendant to wipe off a table is a big imposition for her. Avoid, if you can.

  • Stayed October 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask LucyAgnes about Hampton Inn Germantown / Gaithersburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonInnGermantown, General Manager at Hampton Inn Germantown / Gaithersburg, responded to this review
January 31, 2013
Thank you for taking the time to write a review about your recent stay with us at our hotel. We really appreciate your feedback and are very sorry for the condition of your guest room. We will take your comments under consideration as we work to improve our guest experience. We want you to know that we will address our team in regards to your review and we will make the necessary corrections.

We hope you will come visit us in the future.

Brian Gearhart
General Manager
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Columbus, Ohio
Contributor
20 reviews 20 reviews
16 hotel reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
“Clean but old”
3 of 5 stars Reviewed November 30, 2012

Compared to other Hampton Inn's I've stayed at this hotel is about average. It was clean, the staff was friendly, and the location was easy to find but it was obviously older. The carpet was dirty, and the walls were so thin I could here the guests in the next room carrying on a conversation like they were sitting right next to me. If you can get this hotel for a deal on a travel site for a discounted rate, it's ok for a night or two, but at full price, there are better options in the area.

  • Stayed November 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask A1ManWolfPack about Hampton Inn Germantown / Gaithersburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonInnGermantown, General Manager at Hampton Inn Germantown / Gaithersburg, responded to this review
February 26, 2013
Thank you for taking the time to post a review about our hotel. Also, thank you for noticing our friendly staff. I will be sure to let the team know you appreciated their efforts. Our success is dependent on the feedback we get from our guests like you. I’m so sorry you found the hotel to be old; in fact we have also recognized this and have commenced a full renovation of our lobby and breakfast area. Please check out our plan at www.thebestofgermantown.com. I hope that you’ll stay with us on your next visit so we’ll have an opportunity to make this up to you.

Thank you again for your feedback and business!
Brian Gearhart, General Manager.
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Additional Information about Hampton Inn Germantown / Gaithersburg

Also Known As:
Hampton Inn Germantown / Gaithersburg Hotel Germantown
Hampton Inn Germantown / Gaithersburg Hotel
Hampton Inn Germantown
Germantown Hampton Inn
Hampton Inn Germantown Gaithersburg
Address: 20260 Goldenrod Lane, Germantown, MD 20876
Phone Number:
Region: United States > Maryland > Germantown
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#1 Onsen Hotels in Germantown
#2 Business Hotels in Germantown
#2 Family Hotels in Germantown
Price Range: $
Hotel Class:2.5 star (2.5*)
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