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All 4 Germantown hotels

Hampton Inn Germantown / Gaithersburg: Traveler Reviews

2.5 of 5
20260 Goldenrod Lane, Germantown, MD 20876
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Hampton Inn Germantown / Gaithersburg
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Ranked #3 of 4 hotels in Germantown
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Most recent review
5 of 5 stars Reviewed January 14, 2013
tjtPa PA
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100 reviews from our community

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Traveler rating
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PA
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
2 helpful votes 2 helpful votes
“Great Hotel.”
5 of 5 stars Reviewed January 14, 2013

I have been staying at this hotel for several years. All of the people who work here are great. I am always greeted by name. Everyone is very friendly. When you check in they are always pleasant and professional. Rooms are always clean. Breakfast service is great.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask tjtPa about Hampton Inn Germantown / Gaithersburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maryland
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
“Germantown Hampton Inn”
2 of 5 stars Reviewed December 31, 2012

We love staying at Hampton Inns, except when we visit family in Germantown, MD. Even though this hotel is 5 minutes away and has a free breakfast, we stay at a Marriott Hotel that is 10 minutes farther away with no freebies. This Hampton is always under construction and the rooms are not always as clean as I think they should be. The breakfast area is small and crowded and asking the attendant to wipe off a table is a big imposition for her. Avoid, if you can.

  • Stayed October 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask LucyAgnes about Hampton Inn Germantown / Gaithersburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonInnGermantown, General Manager at Hampton Inn Germantown / Gaithersburg, responded to this review
January 31, 2013
Thank you for taking the time to write a review about your recent stay with us at our hotel. We really appreciate your feedback and are very sorry for the condition of your guest room. We will take your comments under consideration as we work to improve our guest experience. We want you to know that we will address our team in regards to your review and we will make the necessary corrections.

We hope you will come visit us in the future.

Brian Gearhart
General Manager
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Columbus, Ohio
Contributor
20 reviews 20 reviews
16 hotel reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
“Clean but old”
3 of 5 stars Reviewed November 30, 2012

Compared to other Hampton Inn's I've stayed at this hotel is about average. It was clean, the staff was friendly, and the location was easy to find but it was obviously older. The carpet was dirty, and the walls were so thin I could here the guests in the next room carrying on a conversation like they were sitting right next to me. If you can get this hotel for a deal on a travel site for a discounted rate, it's ok for a night or two, but at full price, there are better options in the area.

  • Stayed November 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask A1ManWolfPack about Hampton Inn Germantown / Gaithersburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonInnGermantown, General Manager at Hampton Inn Germantown / Gaithersburg, responded to this review
February 26, 2013
Thank you for taking the time to post a review about our hotel. Also, thank you for noticing our friendly staff. I will be sure to let the team know you appreciated their efforts. Our success is dependent on the feedback we get from our guests like you. I’m so sorry you found the hotel to be old; in fact we have also recognized this and have commenced a full renovation of our lobby and breakfast area. Please check out our plan at www.thebestofgermantown.com. I hope that you’ll stay with us on your next visit so we’ll have an opportunity to make this up to you.

Thank you again for your feedback and business!
Brian Gearhart, General Manager.
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england
Top Contributor
50 reviews 50 reviews
19 hotel reviews
Reviews in 29 cities Reviews in 29 cities
24 helpful votes 24 helpful votes
“Couldn't ask for better service”
5 of 5 stars Reviewed November 12, 2012

The service in this hotel is fantastic, all the staff go out of their way to help you enjoy your stay. Nothing is too much trouble. I found that the beds were comfortable, clean sheets and regularly changed. The room was always clean. During Hurricane Sandy, when we noticed the wind from outside was blowing in then maintenance were there to fix this very quickly.

The reception staff always made me feel welcome. In the weekday evenings there was also fresh cookies to eat and other goodies on other occasions. The free breakfast was much appreciated, from the fresh fruit salad, cereal, brownies and the hot selection. Usually, it was well stocked even when the hotel was busy with a coach party. They are happy to give you a lift locally to restaurants nearby and will recommend places to eat. I don't think I've ever seen such a good quality gym in a hotel for this price.

My experience is based on a three month stay, so I know the service is consistently good. I did go leave the hotel for a week, taking all my stuff but forgot to let them know. After a few days, they checked me out but when I returned, they got me a new room, replaced all the food I left in the room and gave me a gift card.

The hotel is being refurbished and then it should be even better, highly recommended hotel in the area.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask anotherscreenname about Hampton Inn Germantown / Gaithersburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PhilJerz
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
“Pleasantly Surprised”
4 of 5 stars Reviewed November 11, 2012

This was my first time staying at a Hampton Inn, I was pleasantly surprised by the hotel. I got an EXCELLENT rate on Priceline.com. I got the room for $55 per night versus the $139. Check was a breeze. The front desk staff were nice and professional. Very clean hotel. My room was spacious. Free wifi in the rooms (fast connection)...Nice comfortable king sized bed, the bathroom is a bit small, but who cares....we do not sleep in the bathroom. The hotel is really easy to get too from Route I-270. Its about 15 mins from the Shady Grove Metro Station. There are many restaurants in the area plus DC is 30 min metro ride away. I'm not sure about driving to DC. It was easier to park and take the metro. Also, they served free breakfast in the morning.Overall, it was an excellent stay. If I had to choose between the Hampton Inn and Fairfield Inn (which is up the road)...I would definitely choose the Hampton Inn. The room are simply better...more spacious and more personality. This will be my first choice will visiting the area. I am a new fan and definitely would recommend the hotel to others.

Room Tip: If you want to be away from the major road....get a room with even numbers....they face the front of...
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask PhilJerz about Hampton Inn Germantown / Gaithersburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
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Additional Information about Hampton Inn Germantown / Gaithersburg

Also Known As:
Hampton Inn Germantown / Gaithersburg Hotel Germantown
Hampton Inn Germantown / Gaithersburg Hotel
Hampton Inn Germantown
Germantown Hampton Inn
Hampton Inn Germantown Gaithersburg
Address: 20260 Goldenrod Lane, Germantown, MD 20876
Phone Number:
Region: United States > Maryland > Germantown
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#1 Onsen Hotels in Germantown
#2 Business Hotels in Germantown
#2 Family Hotels in Germantown
Price Range: $
Hotel Class:2.5 star (2.5*)
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