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Hampton Inn Germantown / Gaithersburg: Traveler Reviews

2.5 of 5
20260 Goldenrod Lane, Germantown, MD 20876
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Hampton Inn Germantown / Gaithersburg
Ranked #4 of 4 hotels in Germantown
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86 reviews from our community

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Traveler rating
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Date Rating
Conshohocken, Pennsylvania
Top Contributor
76 reviews 76 reviews
20 hotel reviews
Reviews in 37 cities Reviews in 37 cities
50 helpful votes 50 helpful votes
“Great service!!”
4 of 5 stars Reviewed October 8, 2012

I don't typically rate chain hotels and restaurants as I figure that most are the same, and/or you know what you're getting. The reason I wanted to write a review about this Hampton Inn is because of a specific incident that happened during our recent stay. About 2 hours into our drive home from the hotel, my wife realized that she left her purse in the hotel room. We called the hotel, and after some time on hold, we were told that they did have her purse and would FedEx back to us. Within 3 days, her purse arrived with everything still there (including her iPod and some other valuables). Nice to have an experience like this, especially with a hotel chain that we often use.

Other than that, the hotel was about as expected. Hampton Inn beds are always comfy, and the breakfast was good. Will definitely stay here again!

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask furf88 about Hampton Inn Germantown / Gaithersburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ocean isle beach
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
“Very Nice!”
4 of 5 stars Reviewed October 5, 2012

We stayed there this passed weekend, and we really enjoyed your Inn! Everyone there is very pleasant! The breakfast was a pleasant surprise... especially if you have 3 small children! Jodi was understanding and sweet! Rooms were clean. If we are ever back down that way... we will stay with you guys again! Thanks for everything!!

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask M M about Hampton Inn Germantown / Gaithersburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonInnGermantown, General Manager at Hampton Inn Germantown / Gaithersburg, responded to this review
October 11, 2012
Thanks so much for your positive review! I’m glad you and the kids enjoyed staying at our property and enjoyed our hot breakfast in the morning! I’ll be sure to celebrate your comments with all the staff, especially Jodi!

Next time your travels bring you to Germantown, we’d be honored to have you and your family stay with us again.


Regards,
Brian Gearhart
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia
Senior Contributor
44 reviews 44 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
16 helpful votes 16 helpful votes
“Visiting Family”
3 of 5 stars Reviewed September 15, 2012

Not as great as other Hampton Inn's, the room was adequate. Customer Service was great! The room was clean and the bed was comfortable no complaints at all with that. Noise from other guests was a problem. A lot of light came in through the door, very unusual. Would probably stay there again.

Room Tip: The hotel was in a wooded area so most rooms would be suitable.
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask TTTraveler2012 about Hampton Inn Germantown / Gaithersburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonInnGermantown, General Manager at Hampton Inn Germantown / Gaithersburg, responded to this review
September 18, 2012
I’m sorry we were not able to provide you with a great experience during your recent stay. Your satisfaction is very important to us and we appreciate your feedback about the amount of noise and light that were present in your guest room. Your comments will help us to correct these issues. We appreciate your kind words regarding customer service and your guest room comfort and look forward to seeing you the next time you’re in the area.
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Scranton, Pennsylvania
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
“Not very clean, but breakfast was good”
2 of 5 stars Reviewed September 4, 2012

We had a late check-in, early check-out overnight stay here over labor day weekend. When we checked in the first thing we noticed was that the entire place needs to be vacuumed. A full rug shampooing would probably be even better.

Our room was what you would expect layout-wise, with the normal amenities, but also needed a more thorough cleaning. This was grossly apparent when we saw a large hair in our bathroom tub before we even used it. Also, there was a spider crawling around our bathroom as well.

I didn't mind the linens, but my fiance found them scratchy and the towels were no longer white, bug a dull gray.

The only reason it got 2 stars was because breakfast was pretty good. There was a good variety of breakfast foods and the coffee was pretty good as well.

All in all, we'd probably try another hotel if we need to stay the night in that area again.

Room Tip: Bring a vacuum.
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  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask rpp124 about Hampton Inn Germantown / Gaithersburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Collins, Colorado
Contributor
19 reviews 19 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“Not up to the same level as other Hampton Inns”
3 of 5 stars Reviewed August 21, 2012

Stayed here for business. Didn't have nearly as good an experience as other Hampton Inns. The room was ok -- clean, good bed, but the door wouldn't close properly and had big gaps all the way around that let in light. I had to put towels on the floor to block some light to get to sleep.

The included breakfast was not very good, either. Every day, the eggs were overcooked (browned). The kitchen staff was not friendly at all.

The front desk staff was nice and helpful, though the receipt on checkout was not under my door -- I had to check out at the desk.

  • Stayed July 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
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Ask Beevie about Hampton Inn Germantown / Gaithersburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Germantown / Gaithersburg

Also Known As:
Hampton Inn Germantown / Gaithersburg Hotel Germantown
Hampton Inn Germantown / Gaithersburg Hotel
Hampton Inn Germantown
Germantown Hampton Inn
Hampton Inn Germantown Gaithersburg
Address: 20260 Goldenrod Lane, Germantown, MD 20876
Phone Number:
Region: United States > Maryland > Germantown
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#1 Onsen Hotels in Germantown
#2 Family Hotels in Germantown
#3 Business Hotels in Germantown
Price Range: $
Hotel Class:2.5 star (2.5*)
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