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Hampton Inn Germantown / Gaithersburg: Traveler Reviews

2.5 of 5
20260 Goldenrod Lane, Germantown, MD 20876
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Hampton Inn Germantown / Gaithersburg
Ranked #4 of 4 hotels in Germantown
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86 reviews from our community

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Traveler rating
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    11
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Date Rating
Fort Collins, Colorado
Contributor
19 reviews 19 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“Not up to the same level as other Hampton Inns”
3 of 5 stars Reviewed August 21, 2012

Stayed here for business. Didn't have nearly as good an experience as other Hampton Inns. The room was ok -- clean, good bed, but the door wouldn't close properly and had big gaps all the way around that let in light. I had to put towels on the floor to block some light to get to sleep.

The included breakfast was not very good, either. Every day, the eggs were overcooked (browned). The kitchen staff was not friendly at all.

The front desk staff was nice and helpful, though the receipt on checkout was not under my door -- I had to check out at the desk.

  • Stayed July 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
See 2 more reviews by Beevie for Germantown
Ask Beevie about Hampton Inn Germantown / Gaithersburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“Great Customer Service”
5 of 5 stars Reviewed August 20, 2012

Great customer service. Comfy beds!
Pool hours are the only thing to complain about...not open until late afternoon.
If you are wanting to travel to Discovery Sports Complex...this is a great location.

Room Tip: Stay on front of building....and away from elevators.
See more room tips
  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Revooh about Hampton Inn Germantown / Gaithersburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rockville, Maryland
1 review
1 helpful vote 1 helpful vote
“Fitness center is top notch!”
5 of 5 stars Reviewed August 6, 2012

WOW! I have been going to the hampton inn for many years now and property is in need of a face lift. Looks like its finally going to get what it needs. They just completed a brand new fitness center, new floors, new walls, new workout equipment. Simply beautiful! I spoke to the manager and he informed me of the soon to come renovation. Hope it actually happens. Overall very impressed.

  • Stayed August 2012, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Aurthor G about Hampton Inn Germantown / Gaithersburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cumberland, Maryland
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“Much Better Than I Expected!”
5 of 5 stars Reviewed August 3, 2012

Pros:
-Staff was friendly and very compassionate towards my needs, especially Juan and Elizabeth! Elizabeth has a perfect personality to start your day in a positive way!
-Fitness Center is awesome, one of the nicest I have used in all my travels!
-Breakfast was perfect every day!
Cons:
-The bathroom could use more lights, especially in the shower area.
-Extremely busy hotel with charter buses always arriving and leaving (not the hotel's fault, that's why they are in this business)
Something that is somewhat out of the control of the hotel is the fact that some of the people that come in on charter buses are extremely noisey at all hours of the night! The hotel tries hard to eliminate this issue but it is nearly impossible because there are so many arriving on these buses.
-This is not a smoke-free hotel. Please, just elminate the smoking inside the hotel on all floors!

Room Tip: See which floors in the hotel are smoking floors and stay away from them!
See more room tips
  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
See 3 more reviews by Tony L for Germantown
Ask Tony L about Hampton Inn Germantown / Gaithersburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“NO BETTER PLACE TO GO”
5 of 5 stars Reviewed July 20, 2012

The staff at his hotel is very welcoming and they really go out of their way to help us with our needs. They are also very professionnal and friendly. All 4 girls at the front desk are awsome specially Elisabeth and Nana. We are looking forward to come back next year for some more vacations. They handle stress very well, even with two bus load of persons. The hotel is very clean. We definitelly recommend this hotel.

  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Diane076 about Hampton Inn Germantown / Gaithersburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
Hampton Inn Germantown / Gaithersburg
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Additional Information about Hampton Inn Germantown / Gaithersburg

Also Known As:
Hampton Inn Germantown / Gaithersburg Hotel Germantown
Hampton Inn Germantown / Gaithersburg Hotel
Hampton Inn Germantown
Germantown Hampton Inn
Hampton Inn Germantown Gaithersburg
Address: 20260 Goldenrod Lane, Germantown, MD 20876
Phone Number:
Region: United States > Maryland > Germantown
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#1 Onsen Hotels in Germantown
#2 Family Hotels in Germantown
#3 Business Hotels in Germantown
Price Range: $
Hotel Class:2.5 star (2.5*)
Reservation Options:
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