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“This hotel puts the guest LAST!” 1 of 5 stars
Review of Fairfield Inn & Suites Germantown Gaithersburg

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Fairfield Inn & Suites Germantown Gaithersburg
2.5 of 5 Hotel   |   20025 Century Blvd, Germantown, MD 20874   |  
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Ranked #1 of 4 hotels in Germantown
Germantown, MDryland, USA
1 review
“This hotel puts the guest LAST!”
1 of 5 stars Reviewed September 26, 2013

This hotel is undergoing some renovation and the person at the front desk sent me to stay in a room with construction all around. I slipped on carpet glue, fell hard to the floor and ruined my clothing and bags, not to mention my back. Not only did they not pay for my room, but they also did not offer to pay for the clothing covered in glue, or pay for my emergency room visit. I’ve never felt so disrespected in my life. And as an added bonus, the manager will not return calls or she’ll have the front desk say she's not in and/or available. If you want to feel comfortable and safe...DONT STAY HERE!!! This Fairfield hotel could care less about its guest and/or you’re well-being.

Room Tip: This Fairfield hotel could care less about its guest and/or you’re well-being.
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  • Stayed September 2013, traveled solo
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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114 people have reviewed this hotel

Traveler rating
    74
    28
    5
    5
    2
See reviews for
41
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • German first
  • Any
English first
Lincolnshire
Senior Contributor
32 reviews 32 reviews
21 hotel reviews
Reviews in 19 cities Reviews in 19 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed September 18, 2013

I can't remeber what I wrote last time but here goes.....if you want a hotel with an excellent room, good size tv and fridge, big comfortable bed, free internet, good bathroom, in a quiet situay=tion fairly near Washington, this is it. To be honest Washington could be closer - you need to drive and park at a Metro station then its 20-30 mins on the metro, driving into Washington is probably silly -and who would want to miss out on the fun that is buying a metro ticket? (Another story). The hotel's main downside is that it is essentially sited in a big car park - but this means it is very close to at least 5 restaurants and a cinema. And the restaurant and bars are more than adequate - especially if you like bars with lots of TVs showing American sport (they are not big on cricket). The breakfast smelt good, there was always coffee and the staff helpful. Other downside - they say they have an inddor swimming pool. This is not a lie but it is the size of a children's paddling pool, two strokes and you're done. It could also do with an outside area to sit in that is not a bar! Recommended.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle H, General Manager at Fairfield Inn & Suites Germantown Gaithersburg, responded to this review, February 18, 2014
Thank you for choosing to stay with us during your visit to Germantown. We appreciate the opportunity to serve you and are looking into your suggestion about a outdoor sitting area that is not a bar. Again, thank you for your suggestions, and we look forward to seeing you again in the future.

Danielle Hedden
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Damascus, Maryland
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 17, 2013

Our stay at the Fairfield was great from start to finish beginning with check in. Our agent Beverly could not have been any nicer or accommodating. Our suite was nice, new, clean and cute as can be. We highly recommend this hotel.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle H, General Manager at Fairfield Inn & Suites Germantown Gaithersburg, responded to this review, February 18, 2014
We take a lot of pride in our newly renovated hotel, and we are very appreciative of your kind words about Beverly and our new decor. Thank you, and we hope to see you again!

Danielle Hedden
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Germantown, Maryland
1 review
5 of 5 stars Reviewed September 14, 2013

Had a great experience at check-in. Beverly at the front desk was helpful, efficient and very welcoming. I experienced hospitality from Beverly that you do not see often anymore.The rooms are clean and very nice. The location is great with many dining option all within walking distance.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle H, General Manager at Fairfield Inn & Suites Germantown Gaithersburg, responded to this review, February 18, 2014
It is very good to hear that Beverly excelled in the service she provided. I have made mention to Beverly and the rest of the team. Thank you for the opportunity to serve you and we hope to see you again in the future.

Danielle Hedden
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Germantown, Maryland
Top Contributor
107 reviews 107 reviews
10 hotel reviews
Reviews in 34 cities Reviews in 34 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed September 8, 2013

Spent another night at this hotel. This hotel is my go-to place to stay in Germantown. Great locations, accommodating staff, nice rooms, free wi-fi. I wouldn't stay anywhere else. Walk to dining, cinemas, drug store, grocery store, and laundry. Germantown Town Center is a quaint and hopping place to be.

Room Tip: Try to get on the side away from the parking lot for the sports bar. Their patrons can get noisy.
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  • Stayed September 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle H, General Manager at Fairfield Inn & Suites Germantown Gaithersburg, responded to this review, February 18, 2014
The Fairfield Team appreciates the opportunity to serve you during your visits to Germantown. Thank you for the opportunity, and we look forward to seeing you again in the future!

Danielle Hedden
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Top Contributor
104 reviews 104 reviews
54 hotel reviews
Reviews in 59 cities Reviews in 59 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed August 26, 2013

We stayed here one night on our Richmond, VA. The hotel was very quiet though by the parking lot I would say they were pretty full. Our room was lovely and the price was great. I would stay here again when in the area. The hotel is very convenient to restaurants too.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle H, General Manager at Fairfield Inn & Suites Germantown Gaithersburg, responded to this review, February 18, 2014
We enjoyed having you stay with us on your way to Richmond VA. Thank you, and we look forward to seeing you again in the future!

Danielle Hedden
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Roanoke, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 25, 2013

We were very pleased with our experience at this hotel. Reasonable price and great value. It was clean, had nice modern furnishings and a great staff. Reception was extremely nice. Don't remember the name of the lady who checked us in when we arrived, but she was very friendly and efficient. I had confirmed our reservation with Nick over the phone and spoke with Paul during our stay. Both were very pleasant. We had a King Suite with king size bed and a separate sitting area with sofa and chair, microwave, coffeemaker and small refrigerator. The bed was very comfortable! Two flat screen TV's, one in bedroom area and one in sitting area. Bathroom size and fixtures were more than adequate. Even had a regular hairdryer, not the kind that is attached to the wall and requires more that two hands to operate while using a brush:) Hotel is located just off I-270 with very easy access to and from the hotel. We were in the area for a soccer tournament at the Soccerplex and the location of the hotel was very convenient. Less then five miles (10 min drive) from the fields. At least 9 or 10 good restaurants within easy and safe walking distance from the hotel. We would definitely recommend the Fairfield Inn & Suites Germantown/Gaithersburg and hope to have the opportunity to stay there again in the near future.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle H, General Manager at Fairfield Inn & Suites Germantown Gaithersburg, responded to this review, February 18, 2014
Thank you for choosing to stay with us during your visit to Germantown. We appreciate your business and look forward to the opportunity to serve you again in the future.

Danielle Hedden
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Fairfield Inn & Suites Germantown Gaithersburg

Address: 20025 Century Blvd, Germantown, MD 20874
Phone Number:
Location: United States > Maryland > Germantown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 hotels in Germantown
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Fairfield Inn & Suites Germantown Gaithersburg 2.5*
Official Description (provided by the hotel):
Fairfield Inn & Suites Germantown is a brand new hotel that opened its doors to guests in November of 2004. All of our guest rooms are thoughtfully equipped with Free High-Speed Internet, Microwave, Mini Refrigerator, Coffee Maker, Iron/ Iron Board, & Hairdryers. Speaker Phones featuring free local phone calls & voicemail. Complimentary Hot Breakfast, USA today, Business Center with internet access, exercise facility, and indoor heated pool and spa. ... more   less 
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Also Known As:
Fairfield Inn And Suites Germantown Gaithersburg
Fairfield Inn & Suites Germantown Gaithersburg Hotel Germantown
Fairfield Inn Germantown
Fairfield Germantown
Germantown Fairfield Inn

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