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“service makes this hotel special” 5 of 5 stars
Review of Fairfield Inn & Suites Germantown Gaithersburg

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Fairfield Inn & Suites Germantown Gaithersburg
2.5 of 5 Hotel   |   20025 Century Blvd, Germantown, MD 20874   |  
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Ranked #1 of 4 hotels in Germantown
Tiburon, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
“service makes this hotel special”
5 of 5 stars Reviewed March 25, 2013

Staff is most helpful. Paul was especially helpful and he always tries to give us the best room that he can. Rooms are clean, hot breakfasts included and an indoor pool and hot tub. We visit our kids in Germantown and always try to stay here.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle H, General Manager at Fairfield Inn & Suites Germantown Gaithersburg, responded to this review, July 14, 2013
Thank you for allowing us to be a part of your family visits. I appreciate your kind words about Paul as he takes a lot of pride in taking care of our guests. We look forward to seeing you again!

Danielle Hedden
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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120 people have reviewed this hotel

Traveler rating
    78
    30
    5
    5
    2
See reviews for
42
15
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40
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • Finnish first
  • German first
  • Any
English first
San Diego, California
1 review
5 of 5 stars Reviewed March 24, 2013

“Customer Service” is a phase that is thrown around with great ease these days. But when I stay at the FFI in Germantown this is the by word from when you walk in and Paul and Nick greet you. To the room service where I know when I go about my day when I get back the room is cleaned up. The staff has a sense of when I walk in whether or not I want to talk or just say hi and let me go about my business. I will continue to frequent this property.

There is a lot Marriott, in general, could learn from this operation.

But while I’m here, one thing I will say about the FFI/Marriott brand in general. Please look at breakfast – I spend a lot of time in your properties in general. Try the food – now eat it 80-90 times in a year over multiple years? Then look at the, as an example the sausage, its grey, the eggs are worst then the powered eggs I eat as a GI. The pastries after the 3 or 4th year of eating the same ones really get old. Please, please do something with the menu or perhaps give people like myself who stay at your properties a lot some different options.

Tom

Room Tip: i like the higher floors... b
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  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle H, General Manager at Fairfield Inn & Suites Germantown Gaithersburg, responded to this review, July 14, 2013
Thank you Tom! We appreciate your kind words about Paul and Nick and the rest of our team. Your suggestions about increased variety for breakfast and either a change of brand or cooking technique for the meat and eggs will be researched. Thank you!
See you again in the future.

Danielle Hedden
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montrose, Pennsylvania
1 review
5 of 5 stars Reviewed March 22, 2013

We always stay here when we visit our family near by. We are never disappointed. The last two times we came, Paul was at the desk. He is always helpful and polite. The rooms are big and the beds are always comfortable. The breakfast has a nice variety and it's free. There are four or five restaurants within walking distance of the hotel. It's a convenient and good place to stay. We plan to come back.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle H, General Manager at Fairfield Inn & Suites Germantown Gaithersburg, responded to this review, July 14, 2013
It is so good to hear that we have not disappointed you during your stays with us, and thank you for your kind words about Paul. We appreciate the opportunity to be a part of your family visits, and look forward to seeing you again in the future.

Danielle Hedden
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gaithersburg, Maryland
1 review
1 of 5 stars Reviewed March 21, 2013

Stink bugs in my room! will never stay at this hotel again front desk was not helpful in finding me a different room. Very upset! Stink bugs in my room! will never stay at this hotel again front desk was not helpful in finding me a different room. Very upset!

  • Stayed January 2013, traveled solo
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle H, General Manager at Fairfield Inn & Suites Germantown Gaithersburg, responded to this review, July 14, 2013
I am sorry that you encountered stink bugs during your stay with us. We try and accommodate all service, maintenance, and room issues immediately and I am sorry that this did happen to your satisfaction. This has been brought to the attention of the team. Please allow us to prove to you that we are a service oriented team by contacting me directly for your next reservation.

Danielle Hedden
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sandy, Utah
1 review
5 of 5 stars Reviewed March 15, 2013

Nick, Paul , and Dave are always polite and helpful. Our company has required us to be in Maryland on and off for several months. Thanks to their friendly attitude it feels like a home and makes it a little more bearable to be away from ours. The hotel is always clean and the breakfast fresh.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle H, General Manager at Fairfield Inn & Suites Germantown Gaithersburg, responded to this review, July 14, 2013
Thank you for allowing us to be your home away from home, and your kind works about Dave Paul and Nick. We appreciate the opportunity to serve you, and we look forward to seeing you again!

Danielle Hedden
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raahe, Finland
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed March 13, 2013

got room on "yard side"- much better than on road side. breakfast is as poor as it was- can't understand manager's comment on my previous review about improvements. Still good for business trip and if you have a car.

Room Tip: ask for room not on the road side
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  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle H, General Manager at Fairfield Inn & Suites Germantown Gaithersburg, responded to this review, July 14, 2013
Thank you for choosing to stay with us during your trips to Germantown. We appreciate your business. I am sorry that you did not feel there was an improvement on breakfast, and I always appreciate suggestions. Again, thank you for the opportunity to serve you and we look forward to seeing you again in the future.

Danielle Hedden
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glen arm md 21057
Senior Contributor
37 reviews 37 reviews
17 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 27, 2013

Nick, Paul , and Dave were extremely polite and helpful. As good as it gets for going out of the way to be helpful.

This property was a huge positive surprise.


Hotel is extremely clean, breakfast was fresh, swimming pool wonderful, room spacious - , everything A+.

Room Tip: Just talk with Nick, Paul, or Dave!
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle H, General Manager at Fairfield Inn & Suites Germantown Gaithersburg, responded to this review, February 28, 2013
We know there are a lot of choices, and we thank you for allowing us the opportunity to serve you. Thank you for your comments about our team and amenities. We hope to see you again in the future!

Danielle Hedden
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Germantown Gaithersburg

Address: 20025 Century Blvd, Germantown, MD 20874
Phone Number:
Location: United States > Maryland > Germantown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 hotels in Germantown
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Fairfield Inn & Suites Germantown Gaithersburg 2.5*
Official Description (provided by the hotel):
Fairfield Inn & Suites Germantown is a brand new hotel that opened its doors to guests in November of 2004. All of our guest rooms are thoughtfully equipped with Free High-Speed Internet, Microwave, Mini Refrigerator, Coffee Maker, Iron/ Iron Board, & Hairdryers. Speaker Phones featuring free local phone calls & voicemail. Complimentary Hot Breakfast, USA today, Business Center with internet access, exercise facility, and indoor heated pool and spa. ... more   less 
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Also Known As:
Fairfield Inn And Suites Germantown Gaithersburg
Fairfield Inn & Suites Germantown Gaithersburg Hotel Germantown
Fairfield Inn Germantown
Fairfield Germantown
Germantown Fairfield Inn

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