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“Awesome stay” 5 of 5 stars
Review of Fairfield Inn & Suites Germantown Gaithersburg

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Fairfield Inn & Suites Germantown Gaithersburg
2.5 of 5 Hotel   |   20025 Century Blvd, Germantown, MD 20874   |  
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Ranked #1 of 4 Hotels in Germantown
Certificate of Excellence
San Diego, California
1 review
“Awesome stay”
5 of 5 stars Reviewed March 24, 2013

“Customer Service” is a phase that is thrown around with great ease these days. But when I stay at the FFI in Germantown this is the by word from when you walk in and Paul and Nick greet you. To the room service where I know when I go about my day when I get back the room is cleaned up. The staff has a sense of when I walk in whether or not I want to talk or just say hi and let me go about my business. I will continue to frequent this property.

There is a lot Marriott, in general, could learn from this operation.

But while I’m here, one thing I will say about the FFI/Marriott brand in general. Please look at breakfast – I spend a lot of time in your properties in general. Try the food – now eat it 80-90 times in a year over multiple years? Then look at the, as an example the sausage, its grey, the eggs are worst then the powered eggs I eat as a GI. The pastries after the 3 or 4th year of eating the same ones really get old. Please, please do something with the menu or perhaps give people like myself who stay at your properties a lot some different options.

Tom

Room Tip: i like the higher floors... b
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  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle H, General Manager at Fairfield Inn & Suites Germantown Gaithersburg, responded to this review, July 14, 2013
Thank you Tom! We appreciate your kind words about Paul and Nick and the rest of our team. Your suggestions about increased variety for breakfast and either a change of brand or cooking technique for the meat and eggs will be researched. Thank you!
See you again in the future.

Danielle Hedden
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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148 reviews from our community

Traveler rating
    94
    39
    8
    5
    2
See reviews for
51
16
8
52
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • Finnish first
  • German first
  • Any
English first
Montrose, Pennsylvania
1 review
5 of 5 stars Reviewed March 22, 2013

We always stay here when we visit our family near by. We are never disappointed. The last two times we came, Paul was at the desk. He is always helpful and polite. The rooms are big and the beds are always comfortable. The breakfast has a nice variety and it's free. There are four or five restaurants within walking distance of the hotel. It's a convenient and good place to stay. We plan to come back.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle H, General Manager at Fairfield Inn & Suites Germantown Gaithersburg, responded to this review, July 14, 2013
It is so good to hear that we have not disappointed you during your stays with us, and thank you for your kind words about Paul. We appreciate the opportunity to be a part of your family visits, and look forward to seeing you again in the future.

Danielle Hedden
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gaithersburg, Maryland
1 review
1 of 5 stars Reviewed March 21, 2013

Stink bugs in my room! will never stay at this hotel again front desk was not helpful in finding me a different room. Very upset! Stink bugs in my room! will never stay at this hotel again front desk was not helpful in finding me a different room. Very upset!

  • Stayed January 2013, traveled solo
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle H, General Manager at Fairfield Inn & Suites Germantown Gaithersburg, responded to this review, July 14, 2013
I am sorry that you encountered stink bugs during your stay with us. We try and accommodate all service, maintenance, and room issues immediately and I am sorry that this did happen to your satisfaction. This has been brought to the attention of the team. Please allow us to prove to you that we are a service oriented team by contacting me directly for your next reservation.

Danielle Hedden
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sandy, Utah
1 review
5 of 5 stars Reviewed March 15, 2013

Nick, Paul , and Dave are always polite and helpful. Our company has required us to be in Maryland on and off for several months. Thanks to their friendly attitude it feels like a home and makes it a little more bearable to be away from ours. The hotel is always clean and the breakfast fresh.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle H, General Manager at Fairfield Inn & Suites Germantown Gaithersburg, responded to this review, July 14, 2013
Thank you for allowing us to be your home away from home, and your kind works about Dave Paul and Nick. We appreciate the opportunity to serve you, and we look forward to seeing you again!

Danielle Hedden
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raahe, Finland
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed March 13, 2013

got room on "yard side"- much better than on road side. breakfast is as poor as it was- can't understand manager's comment on my previous review about improvements. Still good for business trip and if you have a car.

Room Tip: ask for room not on the road side
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  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle H, General Manager at Fairfield Inn & Suites Germantown Gaithersburg, responded to this review, July 14, 2013
Thank you for choosing to stay with us during your trips to Germantown. We appreciate your business. I am sorry that you did not feel there was an improvement on breakfast, and I always appreciate suggestions. Again, thank you for the opportunity to serve you and we look forward to seeing you again in the future.

Danielle Hedden
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glen arm md 21057
Level Contributor
52 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed February 27, 2013

Nick, Paul , and Dave were extremely polite and helpful. As good as it gets for going out of the way to be helpful.

This property was a huge positive surprise.


Hotel is extremely clean, breakfast was fresh, swimming pool wonderful, room spacious - , everything A+.

Room Tip: Just talk with Nick, Paul, or Dave!
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle H, General Manager at Fairfield Inn & Suites Germantown Gaithersburg, responded to this review, February 28, 2013
We know there are a lot of choices, and we thank you for allowing us the opportunity to serve you. Thank you for your comments about our team and amenities. We hope to see you again in the future!

Danielle Hedden
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lehi, Utah
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed February 25, 2013

This is a very nice hotel. Clean spacious rooms. Great location conveniently located near entertainment and restaurants. Staff is very accomodating. Movie theatre across the street. Walking distance to several nice restaurants.

Room Tip: Stay on the opposite side/back side of the parking lot. The front can be noisy due to Baily's Gr...
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle H, General Manager at Fairfield Inn & Suites Germantown Gaithersburg, responded to this review, March 7, 2013
Thank you for choosing to stay with us. Please come and see us again. Danielle Hedden General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Germantown Gaithersburg

Address: 20025 Century Blvd, Germantown, MD 20874
Location: United States > Maryland > Germantown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Germantown
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Fairfield Inn & Suites Germantown Gaithersburg 2.5*
Number of rooms: 87
Official Description (provided by the hotel):
This Germantown, Maryland hotel, newly renovated at the end of 2013, is approximately 30 miles from major Washington, D.C./Baltimore airports Ronald Reagan National Airport, Washington Dulles International Airport and Baltimore Washington International Airport and is easily accessible off of I-270 via exit 15B. Fairfield Inn & Suites Germantown Gaithersburg features free WiFi and on-site parking. Each guest room is furnished with a work desk, TV, microwave, refrigerator and coffee maker. Enjoy complimentary hot breakfast each morning and free coffee anytime in the lobby. The indoor pool, hot tub and fitness center are readily available, as well as a business center and laundry room. Centrally located, our hotel in Germantown is a 5 minute walk to the Department of Energy and restaurants, such as LongHorn Steakhouse, IHOP and Green Turtle. Travel to Washington, D.C. with the Shady Grove Metro Center 5 miles away. We’re also near Germantown attractions Black Rock Center for the Arts & Discovery Sports Center. ... more   less 
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Also Known As:
Fairfield Inn & Suites Germantown Gaithersburg Hotel Germantown
Fairfield Inn And Suites Germantown Gaithersburg
Fairfield Inn Germantown
Fairfield Germantown
Germantown Fairfield Inn

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