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“Helpful Staff” 4 of 5 stars
Review of Fairfield Inn & Suites Germantown Gaithersburg

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Fairfield Inn & Suites Germantown Gaithersburg
2.5 of 5 Hotel   |   20025 Century Blvd, Germantown, MD 20874   |  
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Hotel amenities
Special Offer
Free Parking
Ranked #1 of 4 hotels in Germantown
ST CATHARINES
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Helpful Staff”
4 of 5 stars Reviewed November 1, 2012

We arrived late and without a reservation but the front desk staff (Paul and Alex) could not have been more welcoming. The hotel was beautiful and extremely clean. Next time we would book ahead now that we have found the hotel that we like.

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle H, General Manager at Fairfield Inn & Suites Germantown Gaithersburg, responded to this review, February 8, 2013
Thank you for choosing to stay with us. We appreciate your business and look forward to seeing you again in the future!

Danielle Hedden
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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103 people have reviewed this hotel

Traveler rating
    66
    25
    5
    5
    2
See reviews for
36
13
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37
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • German first
  • Any
English first
Raahe, Finland
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 8, 2012

good location, speedy internet, nice hot tube, useful and friendly front desk. Breakfast is quite poor, but there are multiple restaurants and no problem to find for different taste. Room was on road side- noisy. Location is OK if you have car.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle H, General Manager at Fairfield Inn & Suites Germantown Gaithersburg, responded to this review, February 8, 2013
Thank you for choosing to stay with us at the Fairfield Inn & Suites. We have done some upgrades to our breakfast over the last couple of months. We hope to see you again!

Danielle Hedden
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chandler
Senior Contributor
23 reviews 23 reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 1, 2012

From the first contact with this hotel, service is excellent. I don't believe in "customer service" as most are phone zombies without any authority to actually help you. These people have both the authority and ability to go the extra mile for the visitor. The room was spotless every day, the staff other than front desk professional and courteous. Front desk (Paul) was a step above, as is the manager Danielle.
Good food, clean, well maintained and intelligent people all around. Would recommend this for individual, business or families in a minute!

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle H, General Manager at Fairfield Inn & Suites Germantown Gaithersburg, responded to this review, February 8, 2013
We are so glad that you enjoyed your stay with us while visiting Germantown MD. Please come and see us again!

Danielle Hedden
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 24, 2012

Standard Fairfield Inn, but the staff is excellent and will do anything possible to make your stay better. Paul at the front desk rounded up breakfast even though I was too late for the normal service. The late night staff even gave a warm welcome at a post midnight arrival.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle H, General Manager at Fairfield Inn & Suites Germantown Gaithersburg, responded to this review, February 8, 2013
We appreciate the opportunity to serve you during your stay with us. Thank you!

Danielle Hedden
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristow, VA
1 review
4 of 5 stars Reviewed September 20, 2012

Paul was an unbelievable help to me and my family during our trip to Germantown! I was lucky enough to get Paul during my reservation process as well as having the chance to meet Paul in person during my stay! He is full of knowledge of the area as well as super accommodating!

What an asset to your team! Congratulations to all!

Sandi :)

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle H, General Manager at Fairfield Inn & Suites Germantown Gaithersburg, responded to this review, February 8, 2013
We are so glad that you got to meet Paul during your stay with us. Thank you for the opportunity to serve you and your family! Please come and see us again.

Danielle Hedden
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lindon, Utah
Top Contributor
62 reviews 62 reviews
20 hotel reviews
Reviews in 32 cities Reviews in 32 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed September 19, 2012

This hotel is very busy and it is in a great location for me. We now have a company rate with this hotel which makes it a good value ($99/night). The hotel is very clean. Near several restaurants, shopping and a large cinema. It is pretty easy to find off I-270. The front desk staff was helpful and the room was comfortable.

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle H, General Manager at Fairfield Inn & Suites Germantown Gaithersburg, responded to this review, February 8, 2013
Thank you for allowing us to serve you and your company. We appreciate your business!

Danielle Hedden
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Germantown, Maryland
Top Contributor
101 reviews 101 reviews
9 hotel reviews
Reviews in 33 cities Reviews in 33 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed September 8, 2012

I have to be in Germantown, MD, every year, and I always stay in this hotel. It's near everything (movies, sports bars, steak house, drug store, etc.), and it's clean. It's not especially fancy, and the exercise room is often at capacity, but I always sleep well and appreciate the quiet and free breakfast.

Room Tip: The higher the better. I find the back side of the hotel to be the quietest. One year I was on the...
See more room tips
  • Stayed April 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle H, General Manager at Fairfield Inn & Suites Germantown Gaithersburg, responded to this review, March 7, 2013
Thank you for choosing to stay with us every year. We appreciate the opportunity! Danielle Hedden General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Fairfield Inn & Suites Germantown Gaithersburg

Also Known As:
Fairfield Inn & Suites Germantown Gaithersburg Hotel
Fairfield Inn And Suites Germantown Gaithersburg
Fairfield Inn & Suites Germantown Gaithersburg Hotel Germantown
Fairfield Inn Germantown
Fairfield Germantown
Germantown Fairfield Inn
Germantown Fairfield
Address: 20025 Century Blvd, Germantown, MD 20874
Phone Number:
Location: United States > Maryland > Germantown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 hotels in Germantown
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Fairfield Inn & Suites Germantown Gaithersburg 2.5*
Official Description (provided by the hotel):
Fairfield Inn & Suites Germantown is a brand new hotel that opened its doors to guests in November of 2004. All of our guest rooms are thoughtfully equipped with Free High-Speed Internet, Microwave, Mini Refrigerator, Coffee Maker, Iron/ Iron Board, & Hairdryers. Speaker Phones featuring free local phone calls & voicemail. Complimentary Hot Breakfast, USA today, Business Center with internet access, exercise facility, and indoor heated pool and spa. ... more   less 
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