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Fairfield Inn & Suites Germantown Gaithersburg
2.5 of 5 Hotel   |   20025 Century Blvd, Germantown, MD 20874   |  
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Ranked #1 of 4 Hotels in Germantown
Chandler
Senior Contributor
23 reviews 23 reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
“Wow!”
5 of 5 stars Reviewed October 1, 2012

From the first contact with this hotel, service is excellent. I don't believe in "customer service" as most are phone zombies without any authority to actually help you. These people have both the authority and ability to go the extra mile for the visitor. The room was spotless every day, the staff other than front desk professional and courteous. Front desk (Paul) was a step above, as is the manager Danielle.
Good food, clean, well maintained and intelligent people all around. Would recommend this for individual, business or families in a minute!

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle H, General Manager at Fairfield Inn & Suites Germantown Gaithersburg, responded to this review, February 8, 2013
We are so glad that you enjoyed your stay with us while visiting Germantown MD. Please come and see us again!

Danielle Hedden
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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137 reviews from our community

Traveler rating
    87
    37
    6
    5
    2
See reviews for
47
16
8
49
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • Finnish first
  • German first
  • Any
English first
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 24, 2012

Standard Fairfield Inn, but the staff is excellent and will do anything possible to make your stay better. Paul at the front desk rounded up breakfast even though I was too late for the normal service. The late night staff even gave a warm welcome at a post midnight arrival.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle H, General Manager at Fairfield Inn & Suites Germantown Gaithersburg, responded to this review, February 8, 2013
We appreciate the opportunity to serve you during your stay with us. Thank you!

Danielle Hedden
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristow, VA
1 review
4 of 5 stars Reviewed September 20, 2012

Paul was an unbelievable help to me and my family during our trip to Germantown! I was lucky enough to get Paul during my reservation process as well as having the chance to meet Paul in person during my stay! He is full of knowledge of the area as well as super accommodating!

What an asset to your team! Congratulations to all!

Sandi :)

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle H, General Manager at Fairfield Inn & Suites Germantown Gaithersburg, responded to this review, February 8, 2013
We are so glad that you got to meet Paul during your stay with us. Thank you for the opportunity to serve you and your family! Please come and see us again.

Danielle Hedden
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lindon, Utah
Top Contributor
81 reviews 81 reviews
27 hotel reviews
Reviews in 45 cities Reviews in 45 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed September 19, 2012

This hotel is very busy and it is in a great location for me. We now have a company rate with this hotel which makes it a good value ($99/night). The hotel is very clean. Near several restaurants, shopping and a large cinema. It is pretty easy to find off I-270. The front desk staff was helpful and the room was comfortable.

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle H, General Manager at Fairfield Inn & Suites Germantown Gaithersburg, responded to this review, February 8, 2013
Thank you for allowing us to serve you and your company. We appreciate your business!

Danielle Hedden
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Germantown, Maryland
Top Contributor
124 reviews 124 reviews
11 hotel reviews
Reviews in 37 cities Reviews in 37 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed September 8, 2012

I have to be in Germantown, MD, every year, and I always stay in this hotel. It's near everything (movies, sports bars, steak house, drug store, etc.), and it's clean. It's not especially fancy, and the exercise room is often at capacity, but I always sleep well and appreciate the quiet and free breakfast.

Room Tip: The higher the better. I find the back side of the hotel to be the quietest. One year I was on the...
See more room tips
  • Stayed April 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle H, General Manager at Fairfield Inn & Suites Germantown Gaithersburg, responded to this review, March 7, 2013
Thank you for choosing to stay with us every year. We appreciate the opportunity! Danielle Hedden General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Idaho Falls, Idaho
Senior Contributor
40 reviews 40 reviews
12 hotel reviews
Reviews in 19 cities Reviews in 19 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed August 23, 2012

I always stay here when visiting our Germantown Office and others; I needed a place to meet with a Government client and needed a place off-site. The Fairfield allowed me to use their conference room for an hour (without charge) which made our meeting quick and quiet and uninterrupted.
Don't know if this can always be the case - availability, etc. - but their willingness to help out and accommodate my needs was outstanding and greatly appreciated.
This also has applied to following through with room requests and acknowledging Membership Award status.
Great place. Always nice.

Room Tip: Ask for a high floor room facing away from the parking lot and adjacent restaurants.
See more room tips
  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle H, General Manager at Fairfield Inn & Suites Germantown Gaithersburg, responded to this review, February 8, 2013
We appreciate the opportunity to serve you while conducting Germantown business. Thank you for choosing us and we look forward to seeing you in the future!

Danielle Hedden
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NJ
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 19, 2012

I spend about 40 nights a year in hotels, with approximately 30 in Marriott branded hotels. My laptop had trouble getting connected thru the firewall at the Fairfield Inn Germantown/Gaithersburg. It turns out that my Internet Explorer got corrupted and could not execute properly. The hotel manager, Danielle Hedden and another hotel staff member were excellent! They invested an hour assisting me. They rebooted their internet, provided me with a version of Mozilla Firefox and had their remote IT support team let me bypass the firewall. They went above and beyond what I've ever seen.

In addition to this, the hotel location is great. It's a few blocks off I-270 and you can walk to a few restaurants within the same parking lot and shopping area.

  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle H, General Manager at Fairfield Inn & Suites Germantown Gaithersburg, responded to this review, February 8, 2013
It is our pleasure to serve you while visiting Germantown MD. We appreciate the opportunity and thank you for choosing to stay with us!

Danielle Hedden
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Germantown Gaithersburg

Address: 20025 Century Blvd, Germantown, MD 20874
Location: United States > Maryland > Germantown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Germantown
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Fairfield Inn & Suites Germantown Gaithersburg 2.5*
Number of rooms: 87
Official Description (provided by the hotel):
Fairfield Inn & Suites Germantown is a brand new hotel that opened its doors to guests in November of 2004. All of our guest rooms are thoughtfully equipped with Free High-Speed Internet, Microwave, Mini Refrigerator, Coffee Maker, Iron/ Iron Board, & Hairdryers. Speaker Phones featuring free local phone calls & voicemail. Complimentary Hot Breakfast, USA today, Business Center with internet access, exercise facility, and indoor heated pool and spa. ... more   less 
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Also Known As:
Fairfield Inn And Suites Germantown Gaithersburg
Fairfield Inn & Suites Germantown Gaithersburg Hotel Germantown
Fairfield Inn Germantown
Fairfield Germantown
Germantown Fairfield Inn

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