From the first contact with this hotel, service is excellent. I don't believe in "customer service" as most are phone zombies without any authority to actually help you. These people have both the authority and ability to go the extra mile for the visitor. The room was spotless every day, the staff other than front desk professional and courteous. Front desk (Paul) was a step above, as is the manager Danielle.
Good food, clean, well maintained and intelligent people all around. Would recommend this for individual, business or families in a minute!
- Official Description (provided by the hotel):
- Fairfield Inn & Suites Germantown is a brand new hotel that opened its doors to guests in November of 2004. All of our guest rooms are thoughtfully equipped with Free High-Speed Internet, Microwave, Mini Refrigerator, Coffee Maker, Iron/ Iron Board, & Hairdryers. Speaker Phones featuring free local phone calls & voicemail. Complimentary Hot Breakfast, USA today, Business Center with internet access, exercise facility, and indoor heated pool and spa. ... more less
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- Also Known As:
- Fairfield Inn And Suites Germantown Gaithersburg
- Fairfield Inn & Suites Germantown Gaithersburg Hotel Germantown
- Fairfield Inn Germantown
- Fairfield Germantown
- Germantown Fairfield Inn