I received an email to get a discount on my reservation, if I stayed at least 2-6 nights. Upon check in, there was a hold put on the credit card used for the full amount, not including the discount. I was not prepared for that. I questioned why the full amount was being taken and was told I had to prove to I was going to stay 2-6 nights. After I stayed 3 nights, upon check out I noticed the discount was not applied. I asked about it and was given attitude and made to feel I just told her about the discount. The discount should have showed up so the staff could see it and should have been applied from the beginning. I booked the reservation for 3 nights. If I stayed less than 2 days or more than 6, then charge me the difference. After some discussion, I was refunded the discounted amount. There should never had to have been a discussion in the first place. I did like the kitchenette area though.
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- Also Known As:
- Homestead Studio Suites Washington-Germantown Hotel Germantown
- Homestead Studio Suites Germantown
- Extended Stay America Germantown
- Homestead Germantown
- Homestead Suites Germantown
- Germantown Homestead Suites