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“Great Service.... Great Stay.... Great Location” 5 of 5 stars
Review of Extended Stay America - Washington, D.C. - Germantown - Town Center

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Extended Stay America - Washington, D.C. - Germantown - Town Center
2.0 of 5 Hotel   |   20141 Century Blvd, Germantown, MD 20874 (Formerly Homestead Studio Suites - Washington, D.C. - Germantown)   |  
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Ranked #4 of 4 Hotels in Germantown
Miami Beach, Florida
1 review
“Great Service.... Great Stay.... Great Location”
5 of 5 stars Reviewed July 9, 2013

Ive been a residence at Homestead Studio Suites for sometime now. I have recived explemiary service from top to bottom. Let me thank the following people personally for the above and beyond service that’s been proveded… Brandy, Brock, Amena and Dawn. There has not been a problem thats to big or to small & service is very prompt. The rooms are cozy and everything you need is in walking distance…. Movies, restuarants, gym and grociey store. Great service… Great value and Great location..

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Germantown - Town Center, responded to this review, July 16, 2013
Thank you for taking the time to write a review of your stay. We are so happy we were able to make you feel at home. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
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63 reviews from our community

Traveler rating
    23
    13
    3
    13
    11
See reviews for
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Any
English first
Boulder, Colorado
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 5, 2013 via mobile

Low quality room; needed maintenance. Dirty couch. Room not ready 1 hour past check-in time. Not enough linens. Staff were trying and were just ok, but they had little to work with. I would not recommend this place even to the most economical travelers.

  • Stayed June 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Germantown - Town Center, responded to this review, July 9, 2013
Elisabeth - I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that your room was not ready at check-in and that it did not meet your expectations. I am in the process of training additional staff to ensure that we have rooms available on time and we will be adding additional staff to the evening shift to ensure a smoother check-in process moving forward. In addition, our property will be receiving several upgrades in the next few weeks to enhance our guest's experience as well as a renovation later this year.

Thank you very much for providing us with your feedback. If you would like to discuss this further, please do not hesitate to contact me at gtn@extendedstay.com. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
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2 reviews
5 of 5 stars Reviewed July 1, 2013 via mobile

I Stayed Here For A Month And Loved It. Amena Is Amazing.If You Need Anything Ask For Her.Her Customer Service Is Amazing And She Makes Sure All Your Needs Are Met.Overall Great Location Your 5 To 10 Mins Away From The Grocery Store Movie Theater Transit Center Several Food Choices.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Germantown - Town Center, responded to this review, July 3, 2013
I want to thank you for taking the time to post a review of your stay. We are so happy to hear that Amena took such good care of you and our location met your needs during your stay. We truly enjoyed having you visit and do hope that you will return to our hotel, or any of our other brand locations, in the future.
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Redding, California, United States
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 28, 2013 via mobile

For the price, the room was good and the staff courteous. Any of our requests were granted. The national phone number did not forward our additional requests to the local facility...call the local number, not the national number. We did not find any bed bugs. It's a short walk to IHOP and Red Robin. The free wifi is a joke, 3G is faster.

Stayed June 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Germantown - Town Center, responded to this review, July 3, 2013
I want to thank you for taking the time to post a review of your stay. Please accept our apologies that our free WiFi connection didn't fit your needs. At this time, we are in the process of upgrading our service so that situations like yours do not happen again. Regardless, I am very happy that you enjoyed your room overall, our great staff and our convenient location.

Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hampton, Virginia
1 review
5 of 5 stars Reviewed April 15, 2013 via mobile

Great value overall. Clean rooms, plenty of towels, good location. Really enjoyed having the special amenities that are included such as the dishes, utensiles, the refrigerator and the microwave. Will visit again.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Germantown - Town Center, responded to this review, April 17, 2013
I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with the room amenities as well as the overall value.

Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 of 5 stars Reviewed March 25, 2013 via mobile

The room was dingy and dark, it did NOT feel clean at all. Internet service was terrible-they advertise for "FREE WI-FI", but if you really want Internet service that won't stop working every 5-10 minutes and isn't incredibly slow, you have to PAY for it. The room size was tiny...I paid for a "deluxe" room, and it was FAR from deluxe, it was worse than staying at a "cheap hotel", the only difference was there was a refrigerator and a stove-which both were incredibly disgusting. I would not recommend this hotel to my worst enemy.

  • Stayed March 2013
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PropertyManager28, Manager at Extended Stay America - Washington, D.C. - Germantown - Town Center, responded to this review, March 27, 2013
Thank you for taking the time to review your recent stay at Homestead Washington, D.C. - Germantown. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am.

I am eager to respond to your concerns regarding our WiFi access. Although our guests typically enjoy quick uploads and downloads, speeds are variable and can be affected by guest activity, such as streaming video and music content and online gaming. Be assured that your comments are very valuable to us as we work with our Internet providers to create a reliable online experience for all of our guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Germantown, Maryland
1 review
5 of 5 stars Reviewed February 8, 2013

Professional, friendly, organised. Great staff (Brock is awesome). Perfect location, specially for business trips. Already been here two times before, they keep improving when it seemed there was no room for more. Keep up the good work!

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PropertyManager28, Manager at Extended Stay America - Washington, D.C. - Germantown - Town Center, responded to this review, February 18, 2013
Thank you for your great review of our property. I'm thrilled that you enjoy your stay here and that our staff are wonderful, we strive to provide all our customer with the best service possible. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Washington, D.C. - Germantown - Town Center

Address: 20141 Century Blvd, Germantown, MD 20874 (Formerly Homestead Studio Suites - Washington, D.C. - Germantown)
Phone Number:
Location: United States > Maryland > Germantown
Amenities:
Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #4 of 4 Hotels in Germantown
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Washington, D.C. - Germantown - Town Center 2*
Number of rooms: 132
Reservation Options:
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Also Known As:
Homestead Studio Suites Washington-Germantown Hotel Germantown
Homestead Studio Suites Germantown
Extended Stay America Germantown
Homestead Germantown
Homestead Suites Germantown
Germantown Homestead Suites

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