I staid at extended stays, i by far it has been one if the best hotel experience i've had. They don't have a pool or a jacuzzi or none that but the customer service made it worth it. Whenever i had a problem or a question the staff was always friendly and helpful. Specially the spanish receptionist, i had a problem with the internet, and he was very helpful and insightful. I would recommend this hotel to anyone statin in Maryland!!! And btw this is the only hotel that i can honestly say that management demonstrate the care they have for their guest. It made me feel like my problems were their first and only concern.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
October 12, 2012
"Thank you so very much for your glowing review of Extended Stay America Washington, D.C. - Gaithersburg. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. We know you have many lodging options in the area, which is why providing you and every guest with professional, friendly service is our priority.
Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words."
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.