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“Average, good enough” 3 of 5 stars
Review of Hilton Washington DC North Gaithersburg

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Hilton Washington DC North Gaithersburg
3.5 of 5 Hotel   |   620 Perry Parkway, Gaithersburg, MD 20877   |  
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Ranked #8 of 15 Hotels in Gaithersburg
New York City, New York
Top Contributor
82 reviews 82 reviews
21 hotel reviews
97 helpful votes 97 helpful votes
“Average, good enough”
3 of 5 stars Reviewed July 31, 2014

It was for a sport tournament and we stayed there as a huge group. I didn't have a choice of staying elsewhere and was hoping this hotel to be nice or good enough, and it was.

The room wasn't impressive at all but at least cleaned and well equipped.

  • Stayed November 2013, traveled on business
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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453 reviews from our community

Traveler rating
    150
    126
    98
    53
    26
See reviews for
93
58
33
211
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
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English first
Danvers, Massachusetts
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed July 30, 2014

The room was clean, beds very comfortable. I loved the down comforter on the beds, and the choice of pillows. There was a fridge in the room, although we didn't use it. My only complaint was the food. Breakfast buffet was plentiful but pricey, and there weren't many options for me as a gluten free individual. I paid way too much for an omelet with some fruit on the side. Disappointing. Also, the in-house coffee shop wasn't open on Sunday. I had to walk to a nearby Panera for a cup of coffee. So. . .the room was great, the food was disappointing.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
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topeka, United States
1 review
5 of 5 stars Reviewed July 29, 2014

Excellent employees who want to make your stay enjoyable. Within walking distance to a little strip mall for a few more choices of restaurants to eat at. I would definitely come back to stay at this hotel.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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1 review
5 of 5 stars Reviewed July 21, 2014

Disappointed you were unable to bring in outside food to the pool area. We were there with a softball team. The girls wanted to order pizza but there was not an area to eat it in altogether. The pool was clean, however, they closed it too early and you couldnt enjoy the area with friends.

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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Germantown, United States
1 review
3 of 5 stars Reviewed July 16, 2014

My stay was only for one night but this hotel reminded me of a best western for example. There was nothing that made it seem luxury like I thought Hilton Hotels were. I guess I could say I expected more. The room and hotel was clean. I had no issues what so ever. Howvere the rooms could be slightly updated.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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Virginia Beach, Virginia
Contributor
15 reviews 15 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 16, 2014

We were in from out of state and needed accommodations. The Hilton was convenient. Everything was great until we went for breakfast before leaving. There was only one server who only offered the buffet even after asking for menus. Paid $16.00 per person for the breakfast buffet of which we didn't care for. We were treated like cattle. Changed my whole experience at the hotel, which is sad for the hotel. The front desk staff was great

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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Earleville, United States
1 review
2 of 5 stars Reviewed July 16, 2014

I would not stay hear if your looking for team oriented stay and experience. Advrtised a pool and grill then wouldnt allow us to eat by the grill area. We were repeatedly told one story by staff then another contradictory statement from anoher staff member.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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Scott D, General Manager at Hilton Washington DC North Gaithersburg, responded to this review, July 21, 2014
I do appreciate you taking the time in bringing to my attention your experiences which I certainly agree with you that it’s beyond the standards of Hilton Gaithersburg. It’s certainly our goal to extend the value of service to our customers and when we fall short, it gives me the opportunity to invigorate the team to work harder.
For a customer of your caliber that spend so many days in hotels, you have a very good understanding of value hence your clarity for me to help my team to get better and grow.
It is surprising to me that you feel our Hotel does not cater to teams. Team groups for this Hotel is our bread and butter, we cater to more sports team than any other group. I will meet with my team and see how this miscommunication could have happened. I hope that your travel may bring you back to the Gaithersburg area, and if so I hope that you give us another opportunity to showcase our service.
.

I sincerely appreciate your time and concerns to share with me where we fell short.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Washington DC North Gaithersburg

Address: 620 Perry Parkway, Gaithersburg, MD 20877
Phone Number:
Location: United States > Maryland > Gaithersburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Gaithersburg
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hilton Washington DC North Gaithersburg 3.5*
Number of rooms: 301
Official Description (provided by the hotel):
The Hilton Washington DC North/Gaithersburg Hotel is conveniently located just outside Washington D.C. in the heart of the highly active I-270 Corridor. Gaithersburg, MD is an upscale business, entertainment and residential area in suburban Maryland, in close proximity to Bethesda, Rockville and Germantown Maryland as well as Washington, D.C. and Northern Virginia. The Metro station is close by and easily accessible via the hotel complimentary shuttle service.Style, comfort, service and convenience are pillars of the Hotel which is richly appointed throughout with the Signature Hilton Serenity Beds, 37" flat screen high definition TV's, complimentary in-room WiFi, in-rrom single cup coffee makers, luxury amentities and a host of other upgrades to make your stay comfortable. The hotel also has an indoor-outdoor pool and a fully Precor equipped health and fitness facility. For dining and entertainment, the hotel is proud of its Rooks Corner Restaurant serving three meals a day in a comfortable and inviting setting. The plentiful offerings include a full breafast buffet with omelet and waffle station as well as a la carte breakfast and for lunch and dinner are of American fare including succulent steaks, seafood sandwiches and salads. The hotel also presents a Starbucks coffee shop, and a bar and lounge with a complete selection of beverages including single malt scotches and small batch bourbons served along side complimentary hors d'oeuvres on week nights. If you are planning a meeting or conference, the hotel is fully equipped with a ballroom and meeting spaces totaling over 17,000 square feet and complete banquet and catering menus and services. ... more   less 
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Also Known As:
Hilton Washington Dc North Gaithersburg Hotel Gaithersburg
Hilton Hotel Gaithersburg
Hilton Gaithersburg
Gaithersburg Hilton

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