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“Star hotel at a great price !” 4 of 5 stars
Review of Hilton Washington DC North Gaithersburg

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Hilton Washington DC North Gaithersburg
3.5 of 5 Hotel   |   620 Perry Parkway, Gaithersburg, MD 20877   |  
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Ranked #8 of 15 Hotels in Gaithersburg
Bangalore, India
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
“Star hotel at a great price !”
4 of 5 stars Reviewed May 27, 2014

Very good and attractive price. Rooms are very good. People at the reception were very kind and helpful. I liked the location, as there are shops around. Lavish breakfast. Overall it was a great stay.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott D, General Manager at Hilton Washington DC North Gaithersburg, responded to this review, June 19, 2014
Thank you for choosing Hilton Washington DC North Gaithersburg for your recent stay in Gaithersburg.
We are greatful for your review on TripAdvisor. Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. And we're always eager to hear what you liked and how we can improve.

Thanks again, and we hope you'll choose Hilton Washington DC North Gaithersburg the next time you're in Gaithersburg
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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341 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
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English first
Indianapolis, Indiana
Top Contributor
105 reviews 105 reviews
38 hotel reviews
Reviews in 56 cities Reviews in 56 cities
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed May 23, 2014

We had a mixed experience at this Hilton. We are Hilton Diamond members who have stayed at 20+ Hilton hotels.

We found this hotel to be about average, lacking in some amenities and services we’d expect of a Hilton, but with a stellar staff. Every time we had a problem, they were quick to respond and to do their best to present a solution. But we shouldn’t have had nearly as many--or as severe--problems as we did have.

PROS

It was easy to check in (even at 1 a.m. though we had called to let them know of our late arrival earlier that day), and they already had our room set up with hypoallergenic bedding, as we’d requested.

The bed and bedding were very comfortable.

Breakfast (included in our package) was very good and offered great options. But at $16 per person before tip, would have been much prohibitively expensive if it hadn’t been included.

There was lots of parking, it was free with our Hilton Honors, and it was easily accessible.

Our initial room on the 11th floor was very spacious and well-laid out.

When it turned out we left something (a mouse and mousepad) the hotel was happy to send it to us, charging our credit card on file for the shipping. (I was just glad they weren't lost forever).


CONS

Upon arrival, our 11th-floor room had no working air conditioning. I’m five months pregnant and had just ridden 500 miles in a car. It was 80 outside. When we called the front desk, their first solution was that someone could come work on it in the morning. They did eventually offer us another room (a smaller room on a lower floor) that had functioning air-conditioning. We moved our all bedding and luggage and by 2 a.m. we were settled in. But it was unnecessarily exhausting and stressful.

Our room on the 4th floor (which did have working AC) was much smaller than the room on the 11th floor.

The bathroom had no fan, and the room was poorly laid-out such that it was disconcertingly easy to walk out of the bathroom and hit your head on the closet door, if it hadn’t been closed all the way.

The closet was tiny, too small for a conference’s worth of suits and dresses.

The lock on our door never worked easily, and I always had to try 3 to 5 times to get it unlocked.

The Internet was GLACIAL: very, very slow. Pages took forever to load, and streaming anything was impossible. We ended up having to go elsewhere to work or use a mobile hotspot (which was also slow). Anywhere that bills itself as a business hotel ought to have fast, reliable Internet. When we asked about it (at 9 p.m.) we were told it was slow because the hotel was booked full (of people no doubt expecting fast, reliable Internet). They said it was being worked on, but that they couldn’t say when it would be fixed. It never was during our four-day stay.

The shuttle service was unreliable. The hotel website states that it offers shuttle service to the Shady Grove Metro, and it does. But it’s not on a set schedule; it’s first-come first-served, and offers to take guests to anywhere within a five-mile radius. Consequently, sometimes you get to the Metro in fifteen minutes and sometimes you have to wait for more than half an hour in the rain for the shuttle to turn up, which made scheduling your mornings quite a challenge I would have preferred a more set schedule, so that I could be sure to make the shuttle and be able to predict how much time it would take to commute into the city each day.

  • Stayed May 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cairo, Egypt
Top Contributor
155 reviews 155 reviews
16 hotel reviews
Reviews in 35 cities Reviews in 35 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed May 10, 2014

This is a lovely hotel. It is clean, conveniently located, friendly staff, and comfortable rooms and beds. Quiet area. Large parking space available. Good price. I would definitely stay here again. Overall I recommend it!

Stayed May 2014, traveled with friends
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Jacksonville, Florida
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed May 8, 2014

This hotel has an excellent staff. Everyone greeted me by name and made certain my stay was more than enjoyable. Kudos to Yessenia and Awad. They are friendly, professional and provided excellent service on every visit. The rooms were immaculate, everyday, not just for arrival. This location is an overall best bet for proximity to DC and value.

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott D, General Manager at Hilton Washington DC North Gaithersburg, responded to this review, June 19, 2014
Thank you for choosing Hilton Washington DC North Gaithersburg for your recent stay in Gaithersburg.
We are greatful for your review on TripAdvisor. Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. And we're always eager to hear what you liked and how we can improve.

Thanks again, and we hope you'll choose Hilton Washington DC North Gaithersburg the next time you're in Gaithersburg
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 of 5 stars Reviewed May 6, 2014

I travel a lot, and I always use Hilton family brand hotels. This was the first time ever I was disappointed with my room. I was shocked that this Hilton was the worst one I have been to. I still will use Hilton, but I will never use this hotel ever.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott D, General Manager at Hilton Washington DC North Gaithersburg, responded to this review, May 9, 2014
Hi Ronaldg375,
Thank you for staying with us at the Hilton Gaithersburg and for being a loyal Hilton traveler. Based on your review of our property, I've huddled with my entire team and covered all bases of our service areas and our delivery to our guest, to ensure we will be amongst the elite of all Hilton hotels. I do look forward for your next trip to Gaithersburg in hopes to meet you personally. We appreciate your feedback

Scott Dial
General Manager
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new jersey, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 4, 2014

the front desk staff requires retraining in customer satisfaction, also listening and responding when a guest points a problem...when you check in after 11 pm, my expectations is to receive the highest quality service, not be ignored !

  • Stayed April 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed April 29, 2014

My stay at the Hilton in Gaithersburg MD was top notch and the staff made it all happen. What a great place! Everyone from the Front desk to the shuttle drivers Jonas and the gentleman from Boston! Thank you and look forward to another stay at your hilton!

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Washington DC North Gaithersburg

Address: 620 Perry Parkway, Gaithersburg, MD 20877
Phone Number:
Location: United States > Maryland > Gaithersburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Gaithersburg
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hilton Washington DC North Gaithersburg 3.5*
Number of rooms: 301
Official Description (provided by the hotel):
The Hilton Washington DC North/Gaithersburg Hotel is conveniently located just outside Washington D.C. in the heart of the highly active I-270 Corridor. Gaithersburg, MD is an upscale business, entertainment and residential area in suburban Maryland, in close proximity to Bethesda, Rockville and Germantown Maryland as well as Washington, D.C. and Northern Virginia. The Metro station is close by and easily accessible via the hotel complimentary shuttle service.Style, comfort, service and convenience are pillars of the Hotel which is richly appointed throughout with the Signature Hilton Serenity Beds, 37" flat screen high definition TV's, complimentary in-room WiFi, in-rrom single cup coffee makers, luxury amentities and a host of other upgrades to make your stay comfortable. The hotel also has an indoor-outdoor pool and a fully Precor equipped health and fitness facility. For dining and entertainment, the hotel is proud of its Rooks Corner Restaurant serving three meals a day in a comfortable and inviting setting. The plentiful offerings include a full breafast buffet with omelet and waffle station as well as a la carte breakfast and for lunch and dinner are of American fare including succulent steaks, seafood sandwiches and salads. The hotel also presents a Starbucks coffee shop, and a bar and lounge with a complete selection of beverages including single malt scotches and small batch bourbons served along side complimentary hors d'oeuvres on week nights. If you are planning a meeting or conference, the hotel is fully equipped with a ballroom and meeting spaces totaling over 17,000 square feet and complete banquet and catering menus and services. ... more   less 
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Also Known As:
Hilton Washington Dc North Gaithersburg Hotel Gaithersburg
Hilton Hotel Gaithersburg
Hilton Gaithersburg
Gaithersburg Hilton

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