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“Nice stay at Hilton” 5 of 5 stars
Review of Hilton Washington DC North Gaithersburg

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Hilton Washington DC North Gaithersburg
3.5 of 5 Hotel   |   620 Perry Parkway, Gaithersburg, MD 20877   |  
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Ranked #8 of 15 Hotels in Gaithersburg
Lincolnwood, United States
1 review
“Nice stay at Hilton”
5 of 5 stars Reviewed November 29, 2013

we were attending a family wedding at Hilton,so we decided to stay Hilton. Room, and washroom was very clean and bed was very comfortable. This hotel room has a nice work station to use laptop. We really enjoyed staying at this hotel.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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360 reviews from our community

Traveler rating
    112
    99
    82
    45
    22
See reviews for
66
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Wilmington, United States
1 review
5 of 5 stars Reviewed November 18, 2013

Every aspect of the Hilton experience from check in to departure (including pre registration on their web site) went very smoothly. The room was luxurious and the bed quite firm (which is great for folks like us who have bad backs).

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonManagement, General Manager at Hilton Washington DC North Gaithersburg, responded to this review, February 3, 2014
Hi John R.,

Thank you for staying with us at Hilton Gaithersburg and the positive experiences that you had with the team. We do value and appreciate comments when being shared as we use your voice to the team for their hard work.

We look forward in serving you again if travels should take you to the Gaithersburg area.

S. Dial
General Manager
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Whaleyville, Maryland
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 16, 2013

Comfortable, friendly, and economical. Staff was efficient, friendly, and well trained. I would stay again and recommend to my friends and family to stay for one night or more or to have group activities.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiltongaithersburgGM, General Manager at Hilton Washington DC North Gaithersburg, responded to this review, November 18, 2013
Hello Opblondie—A sincere thank you for the comments you made about our hotel in your recent TripAdvisor review. We appreciate that you took the time to post this and appreciate the fact that you would recommend us. We look forward to serving you again in the near future.
Yale Feldman
General Manager
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naples, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 11, 2013

A-1, great location, nice place to stay. best hotel to stay at in the Gaithersburg area, we have stayed at many hotels in the area throughout the years and this one is definitely the best. Staff could not have been more helpful.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiltongaithersburgGM, General Manager at Hilton Washington DC North Gaithersburg, responded to this review, November 18, 2013
Hello Maureen W—Thank you for choosing our hotel for your recent stay and for the kind words you said about us on TripAdvisor. I am very pleased that we were able to leave such a great impression with you and greatly appreciate the comments you made about our staff. I have shared your review at our recent staff meeting. We look forward to having you back the next time your travels bring you to this area.
Yale Feldman
General Manager
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Charlotte, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed November 10, 2013

Based on my stay it appears the same carpet and to some extent the same furnishings from 1988 are still being used. My experience with Hilton has always been of the highest quality and this hotel falls very short of what I expect from a Hilton Hotel.

  • Stayed November 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiltongaithersburgGM, General Manager at Hilton Washington DC North Gaithersburg, responded to this review, November 15, 2013
Hello Marc W--Thank you for taking the time to write a review about your recent stay at our hotel. We appreciate your feedback and we’re very sorry you were unhappy with your guest room. Guest feedback is incredibly important to us and we are taking your comments into consideration as we work to improve our on-property experience. We hope to have another opportunity to serve you, if your travels bring you back to our area.
Yale Feldman
General Manager
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San Francisco, California
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 10, 2013

Obviously if you're staying in this area you're traveling for work, not vacation. And this is a great hotel for work trips. The staff is incredibly friendly and helpful. Loads of parking. Walking distance to a bunch of stores and restaurants. Great bar and they have vegan options on their menus! Nice big rooms, nice bathrooms, very nice beds, and the wifi is strong. I tried most of the hotels in the area and now I always stay here. Oh and the fitness center is good--about twice as much equipment as other hotels in the area.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiltongaithersburgGM, General Manager at Hilton Washington DC North Gaithersburg, responded to this review, November 18, 2013
Hello Bay A—Thank you for taking the time to post a review on TripAdvisor and for all of the great things you had to say about our hotel. We do pride ourselves on being a solid business oriented hotel, with a staff that makes us proud, and appreciate your comments on aspects of our hotel which may be of interest to other business travelers. Personal endorsements are always the best! We look forward to seeing you again on your next visit to the area.
Yale Feldman
General Manager
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Lockport NY, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 7, 2013

I nice place as far as rooms and such . . . but I fell into the elvator and was injured on the Sunday evening of my stay. The floor of the elevator was approx. 10" BELOW the level of the floor. It was reported, and I later learned that the problem existed on Saturday evening as well, and that the hotel HAD been informed of the malfunction, and apparently did NOTHING about it. They let the elevator continue to operate . . . no warning signs were posted . . . NOTHING. Upon checkout, no one at the desk inquired as to my well-being, and there was NO offer of any sort of compensation or adjustment to my bill. I was not even allowed to have a copy of the incident report!!! I was told that I would hear from their insurance company "today or tomorrow" . . . that was 4 days ago, and still no contact. I have stayed here for an annual event held nearby for many, many years . . . and will never stay again. POOR customer service, to say the least.

  • Stayed November 2013, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonManagement, Guest Relations Manager at Hilton Washington DC North Gaithersburg, responded to this review, November 15, 2013
Hi M. Douglas,

Thank you for your review. We sincerely apologize for the unfortunate incident that occurred while you were staying with us. Based on the internal investigation that was done, the dialogue between you and the Manager on Duty for the evening, confirmed you acknowledged the open door and the gap off the landing. With concern and empathy, you were offered the opportunity for medical assistance or if anything that could have been done for you which resulted in "No" being your response. We certainly take great pride and care of our customers hence the offering of medical care from the professionals. The Night Manager, who reached out to you directly to ensure we rectified the situation, communicated with the team your denial of medical care or the need of anything additional as you were ok and just making known the awareness of the mishap. Our Front Office Manager in the morning offered the acknowledgment form which is the customers copy stating the record of the incident which was not your expectation.

On behalf of team Gaithersburg, we do thank you for staying with us and truly sorry for any misunderstanding of we not caring about your incident.

Warm regards,

C. Clarke
Dir. Of Rooms
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Additional Information about Hilton Washington DC North Gaithersburg

Address: 620 Perry Parkway, Gaithersburg, MD 20877
Phone Number:
Location: United States > Maryland > Gaithersburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Gaithersburg
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hilton Washington DC North Gaithersburg 3.5*
Number of rooms: 301
Official Description (provided by the hotel):
The Hilton Washington DC North/Gaithersburg Hotel is conveniently located just outside Washington D.C. in the heart of the highly active I-270 Corridor. Gaithersburg, MD is an upscale business, entertainment and residential area in suburban Maryland, in close proximity to Bethesda, Rockville and Germantown Maryland as well as Washington, D.C. and Northern Virginia. The Metro station is close by and easily accessible via the hotel complimentary shuttle service.Style, comfort, service and convenience are pillars of the Hotel which is richly appointed throughout with the Signature Hilton Serenity Beds, 37" flat screen high definition TV's, complimentary in-room WiFi, in-rrom single cup coffee makers, luxury amentities and a host of other upgrades to make your stay comfortable. The hotel also has an indoor-outdoor pool and a fully Precor equipped health and fitness facility. For dining and entertainment, the hotel is proud of its Rooks Corner Restaurant serving three meals a day in a comfortable and inviting setting. The plentiful offerings include a full breafast buffet with omelet and waffle station as well as a la carte breakfast and for lunch and dinner are of American fare including succulent steaks, seafood sandwiches and salads. The hotel also presents a Starbucks coffee shop, and a bar and lounge with a complete selection of beverages including single malt scotches and small batch bourbons served along side complimentary hors d'oeuvres on week nights. If you are planning a meeting or conference, the hotel is fully equipped with a ballroom and meeting spaces totaling over 17,000 square feet and complete banquet and catering menus and services. ... more   less 
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Also Known As:
Hilton Washington Dc North Gaithersburg Hotel Gaithersburg
Hilton Hotel Gaithersburg
Hilton Gaithersburg
Gaithersburg Hilton

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